Current answer
Akeneo experienced a major incident: PIM Growth Package UI unavailable for some instances. ServiceAlert observed recovery on Sep 21, 2026.
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Incident Lifecycle
Affected Components
UI
Incident Timeline
Identified
We are continuing to deploy a fix for this issue.
Sep 21, 2026 at 12:38 PM UTC
Identified
A subset of users are currently unable to access the PIM. Any attempt to log in or load the application is failing.
This issue began at 11:00 UTC and is affecting customers on the Growth Package. Other plans are not impacted.
The issue has been identified and a fix is being progressively rolled out.
We will provide an update in 30 minutes.
This issue began at 11:00 UTC and is affecting customers on the Growth Package. Other plans are not impacted.
The issue has been identified and a fix is being progressively rolled out.
We will provide an update in 30 minutes.
Sep 21, 2026 at 12:38 PM UTC
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