Akeneo Outage History
Uptime record, past incidents, and downtime history for Akeneo.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 53.3% | 15 | 7 |
| July 2026 | 77.4% | 31 | 7 |
| June 2026 | 66.7% | 30 | 10 |
| May 2026 | 80% | 15 | 3 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
May 17
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
July 2026
Activation Error Report Handling De-Graded Experience
Started: Jul 31, 3:39 PM
investigating
# 📢 Product Update: Enhanced Reporting, Better Error Resolution & Smoother Publishing
We have rolled out key updates to your reporting and error-handling experience, designed to give you better visibility into your product data, eliminate export friction, and resolve channel publishing errors automatically.
* **New 'All Messages' Tab:** Easily view item-level reporting messages in one unified place without having to click through separate category or catalog views first. Filter by severi...
Aug 7, 3:59 PM
investigating
We have had several reports of wrong or misleading error reports. This makes it harder for you to deep dive and correct marketplace synchronisation failures. We are seeing both false positive and false negative reports. We apologise for the inconvenience this may be causing you, but also to let you know - we are on the case! Since this is not an outage, updates may be slower than normal. But we will be doing our very best to get this experience working fully as fast as possible.
Jul 31, 3:39 PM
Delayed job and rule execution in US region
Started: Jul 10, 4:38 PM
monitoring
We have identified the infrastructure issue causing delays in job and rule execution. A mitigation has been applied, and performance is steadily returning to normal. We are continuing to monitor the recovery and will provide another update in 30 minutes.
Jul 10, 6:01 PM
monitoring
Some users in the US region may experience delays affecting job execution and triggered rule execution.
We are currently investigating the issue and have applied an initial mitigation. Our team is actively monitoring the situation.
Jul 10, 4:38 PM
Shopify App synchronization issues
Started: Jul 2, 9:45 AM
monitoring
Overnight Google have increased both capacity and memory allocation to our datastore fleets to reduce the impact to our Shopify customers. We are not aware of repeated instances of incidents since then but will continue monitoring. If you are impacted please reach out and raise a support ticket. Google will also share with us a full root cause analysis once the incident is declared closed.
Jul 4, 9:50 AM
investigating
We are aware that some customers are still experiencing failures in shopify synchronisation. We are awaiting additional support from Google, while reviewing all options available to us to mitigate. If you are impacted by this issue please raise a support ticket. We apologize for the inconvenience and appreciate your continued patience.
Jul 3, 4:00 PM
investigating
We have unfortunately seen intermittent failures corresponding to the same issue. We are re-engaging with Google support and will continue to monitor and escalate as required. Once more we extend our apologies to you, our customers.
Jul 3, 7:35 AM
monitoring
Google engineering teams released a fix, and we have confirmed that the issue is mitigated. We will leave this incident as open/monitoring for 24 hours before closing it if we have no new alerts.
Jul 2, 2:28 PM
identified
GCP have confirmed this is an internal issue and raised to the Google engineering teams for support. Pending further updates. If you are impacted by this issue please raise a support ticket so that we can collate and provide updates directly as well.
Jul 2, 12:21 PM
investigating
We are currently investigating an issue affecting Shopify App synchronizations for some customers.
Due to temporary errors from our cloud infrastructure providers, some synchronizations may fail or stop unexpectedly.
Our team is actively investigating the issue and monitoring the situation.
We will provide another update as soon as we have more information.
We apologize for the inconvenience and appreciate your patience.
Jul 2, 9:45 AM
June 2026
Degraded performance resulting in slow or failing page loads for products and offers in Activation
Started: Jun 25, 12:52 PM
investigating
We have released substantial fixes to improve database read performance. We will continue to monitor proactively, before closing the incident.
Jun 25, 8:26 PM
investigating
⚒️ Degraded Activation experience - full service to be restored by 18:00 UTC
Jun 25, 12:52 PM
Instance unavailability affecting a subset of customers
Started: Jun 23, 12:50 PM
monitoring
We are continuing to monitor for any further issues.
Jun 23, 2:02 PM
monitoring
The issue has been identified, and a fix has been implemented.
Service is getting back to normal.
We are actively monitoring the recovery.
Jun 23, 2:01 PM
investigating
We are still actively investigating the issue.
We'll provide an update in 30 minutes.
Jun 23, 1:50 PM
investigating
We are still actively investigating the issue.
We'll provide an update in 30 minutes.
Jun 23, 1:20 PM
investigating
We are currently experiencing a major outage causing PIM instances to be completely inaccessible for a portion of our customers since 12:15 UTC.
A subset of customers hosted in Western Continental Europe is affected, representing approximately 4% of our customer base.
You are likely impacted if you encounter a "The server returned a 500 Internal Server Error" message when attempting to access your instance.
We are actively investigating the root cause and will provide an update in 30 minutes.
Jun 23, 12:50 PM
Permissions unexpectedly disabled across roles
Started: Jun 18, 3:21 PM
monitoring
Resolved (with minor monitoring in Europe)
Monitoring – The fix to restore permissions was successfully applied a few minutes ago. The incident is now considered fully resolved across all regions, with the exception of a few remaining projects in Europe where a final update is currently processing.
We are closely monitoring these final updates and will provide a concluding post as soon as the Europe region is 100% complete. We sincerely apologize for any inconvenience this disruption may ha...
Jun 19, 3:43 PM
identified
We have identified a fix to resolve the issue. It is currently undergoing testing and validation and is expected to be deployed by the end of the day.
Jun 19, 8:54 AM
identified
We have confirmed that API access is now restored. We are continuing to work on resolving the situation for UI access.
Jun 18, 9:38 PM
identified
We've rolled out a mitigation for API access and are monitoring the impact of this change. We are continuing to work on a resolution for this issue for UI access.
Jun 18, 8:30 PM
identified
We are continuing to work on a fix and will continue to provide updates as we mitigate this issue.
Jun 18, 4:25 PM
identified
Since 13:30 UTC, certain permissions within user roles have been unintentionally deactivated, preventing access to features that should normally be available.
All customers across all regions may be affected. You are likely impacted if your PIM is not behaving as expected or if you can no longer access some features as usual.
A workaround is available: navigate to the System tab, review your role configurations, and manually re-enable any permissions that appear as disabled. If you don't h...
Jun 18, 3:21 PM
Apps no longer listed on the Akeneo App Store
Started: Jun 11, 6:46 PM
identified
The issue has been identified and a fix is being implemented.
Jun 11, 7:29 PM
investigating
Synchronization jobs to third party systems are verified to be working properly.
The incident is limited to listing the App from the App Store.
Jun 11, 7:10 PM
investigating
Customers report not being able to access Apps since 6pm UTC, across all regions.
You are impacted if you can see "App no longer listed on the Akeneo App Store" message on the Connected Apps page.
Our team is actively working on identifying the root cause of the problems.
Jun 11, 6:46 PM
Processing errors for AI-enabled steps
Started: Jun 4, 9:01 AM
identified
We are currently restoring the failed SDM jobs for Classification and Extraction.
Jun 4, 10:23 AM
identified
We are currently experiencing errors in AI-enabled SDM steps (Classification and Extraction) for all ongoing jobs.
We are actively working on fixing the root cause of the issue.
Jun 4, 9:01 AM
Unable to sync Akeneo Shopify App due to Shopify API outage
Started: Jun 3, 3:06 PM
monitoring
We have identified an issue in which synchronizations aren't working for some merchants due to a partial outage of the Shopify API.
The issue has been identified and mitigated by Shopify themselves and is currently being monitored.
You can follow the resolution of the issue directly on the Shopify Status Page: https://www.shopifystatus.com
Jun 3, 3:06 PM
Akeneo PIM - Delay in job execution for some customers in the Europe region
Started: Jun 1, 4:15 PM
monitoring
We have implemented a fix for the issue affecting the delay in job execution for some customers in the Europe region.
We are now monitoring our systems closely to confirm full recovery and stability.
So far, we've seen positive results.
Jun 1, 4:15 PM
May 2026
Slow Workflow Progression in the PIM
Started: May 26, 1:36 PM
identified
We are still working on implementing the fix. We will provide an update within 90 minutes.
May 26, 4:02 PM
identified
We are still working on implementing the fix. We will provide an update within 90 minutes.
May 26, 2:30 PM
identified
Users in Germany are currently experiencing degraded performance when progressing through collaboration workflows. Specifically, there is a noticeable delay between the start or completion of a workflow step, and the product loading on the next step.
Who is affected: All users based in Germany using collaboration workflows in the PIM.
You may be impacted if: You observe abnormal delays between completing a workflow step and the product appearing on the subsequent step.
We are implementing a ...
May 26, 1:36 PM
[Supplier Data Manager] - Job processing delays and errors
Started: May 22, 8:04 AM
monitoring
A fix has been implemented and we are monitoring the results. New SDM jobs are now processed as expected.
May 22, 11:15 AM
identified
We are continuing to work on a fix for this issue.
May 22, 8:52 AM
identified
We are currently experiencing delays and errors in job processing on Supplier Data Manager. Our team is actively investigating and working to restore normal performance.
We sincerely apologize for the inconvenience caused by this service disruption.
May 22, 8:04 AM
Intermittent Slowdowns Affecting Response Times
Started: May 5, 8:11 AM
monitoring
The mitigation is still in progress, and the latency is going back to its expected level. We will inform you when the situation is fully resolved.
Thank you for understanding.
May 6, 4:30 PM
monitoring
We are currently implementing additional mitigations on our infrastructure to continue improving overall latency and PIM performance.
We will make sure to keep you updated within the next 3 hours.
Thank you for your patience
May 6, 12:26 PM
monitoring
We are continuing to monitor for any further high-latency episodes.
Thank you for your patience.
May 5, 4:40 PM
monitoring
Our engineers have identified a bottleneck and have performed an operation to release pressure on our infrastructure.
We'll keep closely monitoring the situation and will provide an update within the next 2 hours.
Thanks for your patience
May 5, 2:39 PM
investigating
The investigation is still ongoing as our team is trying to analyse the root cause of the high latency episodes within our infrastructure. We will keep you updated in the next 3 hours.
Thank you for your patience.
May 5, 1:18 PM
investigating
We are continuing to investigate this issue and will keep you updated on the situation within 2 hours.
Thank you for your understanding
May 5, 10:13 AM
investigating
Starting on May 4 at around 12:00 PM UTC, customers hosted in the Western European region are experiencing intermittent episodes of high response times within the PIM. The issue is ongoing and occurring episodically — normal performance resumes between episodes.
During affected periods, pages and actions may take significantly long...
May 5, 8:11 AM
April 2026
Workflow UI Freezing During Enrichment Operations
Started: Apr 23, 4:07 PM
monitoring
A fix is being deployed for this issue and we are monitoring the results.
Apr 23, 5:45 PM
identified
Since 12:30 UTC, users are experiencing performance issues with the Workflow feature.
When performing enrichment operations, the Workflow UI may become completely unresponsive. All users of the Workflow feature are affected.
API Workflow enrichment remains operational. ...
Apr 23, 4:07 PM
Latency on import and export jobs in the Western European region
Started: Apr 21, 2:38 PM
monitoring
We have identified an issue in which some users in the Western European region are experiencing increased latency across all exports and all imports except product imports. The issue began around 2:00 PM CEST on April 21st, 2026.
Our engineering team has identified the root cause within our infrastructure and has implemented a fix to mitigate the issue. We will continue monitoring the situation and provide an update within 1 hour.
Apr 21, 2:38 PM
Latency on import jobs
Started: Apr 17, 8:22 AM
monitoring
The latency has decreased, and import jobs are now processing as expected.
We will continue to monitor import jobs' performance to confirm the incident is resolved.
Apr 17, 9:52 AM
identified
The issue has been identified, and a fix is being implemented to mitigate the latency on import jobs.
We will provide another update within 60 minutes.
Apr 17, 9:32 AM
investigating
We have identified an issue where a subset of customers in the Western European region is experiencing increased latency on product and product model imports. The issue began around 5:00 PM CEST on April 16th, 2026.
Our engineering team is actively investigating the root cause. We will provide an update in 60 minutes.
Apr 17, 8:22 AM
Login and Navigation Disrupted, on Eastern Europe
Started: Apr 9, 12:54 PM
monitoring
Traffic is getting back to normal.
We continue monitoring the platform. We will provide an update in 60 minutes.
Apr 9, 1:01 PM
monitoring
We are currently experiencing a partial outage preventing users from logging in and browsing the PIM UI.
Who is affected: All users located in Eastern Europe (approximately 20% of our customer base) are impacted. If you are in this region and cannot log in or navigate the PIM, you are affected by this incident.
Workaround: PIM REST API and GraphQL API remain usable.
A fix has been implemented and is being monitored. We will provide an update in 30 minutes.
Apr 9, 12:54 PM