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87.3%of 79 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
87.1%
31
4
September 2026
89.7%
29
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been applied and job processing on Supplier Data Manager has resumed. Our team is re-running the jobs that failed during this incident. If a job you need still shows an error, please run it again or contact support. Existing data was not affected. We are monitoring to confirm service is stable and will post a final update once confirmed.
identified
We have identified the cause of the job processing failures and are implementing a fix. Job processing remains unavailable for all customers. We will post another update as soon as service is restored.
investigating
Jobs on Supplier Data Manager are currently failing to process. Our team is identifying. Updates will be posted here as they become available.
October 2026
Service disruption for PIM customers hosted in our London region
All impacted PIM instances are now up and running.
A specific communication banner will be shortly displayed directly in the impacted PIM instances, informing about the data loss time range, and the operations to be re-run.
We are keeping monitoring the service health.
We will provide an update within the next 3 hours.
identified
We're recovering the impacted instances.
89% of the impacted PIM instances are now up and running. If your instance is accessible and responsive, you can use it.
We will provide an update within the next 1 hour.
identified
We have started the Disaster Recovery Plan (DRP) operations.
As a consequence of this process, data on the europe-west2 region (UK) will be recovered from backups. The data loss time range (time between the last backup and the outage) is expected to be 15 minutes in average, 39 minutes maximum.
We will provide an update within the next 1 hour.
identified
Our cloud service provider is still actively investigating the ongoing outage.
As we await the resolution of the issue by our cloud provider, we have initiated the pre-launch steps of our Disaster Recovery Plan. We will launch it if the provider outage is not solved before 10:00 UTC (one hour from now).
We will provide an update within the next 1 hour.
identified
Our cloud service provider is still actively investigating the ongoing outage.
As we await the resolution of the issue by our cloud provider, we are currently working on a solution to restore the service for customers located in the UK region.
We will provide an update within the next 30 minutes.
identified
We are continuing to work on a fix for this issue.
identified
Our cloud provider is still working on the incident affecting its services in the London region.
PIM customers hosted in this region continue to experience errors and failing background jobs.
Customers in other regions are not affected.
identified
Since 06:00 UTC (08:00 CEST) on October 20, customers whose PIM is hosted in our London region are unable to use their PIM. The web application and the REST API return errors or time out for most requests, and background jobs such as imports and exports are failing or delayed.
All other customers are not affected. If your PIM is working normally, no action is needed.
The cause is a network incident at our cloud provider in one of our hosting regions. Our provider has confirmed the issue and is working on a fix.
Our team is monitoring the situation and will take any action available on our side to restore service as quickly as possible.
investigating
We are currently investigating an issue affecting some PIM customers in europe region.
A subset of users are currently unable to access the PIM. Any attempt to log in or load the application is failing.
This issue began at 11:00 UTC and is affecting customers on the Growth Package. Other plans are not impacted.
The issue has been identified and a fix is being progressively rolled out.
We will provide an update in 30 minutes.
Access Issues Affecting Select Serenity Edition Features
All customer configurations have been fixed, and we are now monitoring the situation. We will provide an update within 30 minutes
identified
Since 14:17 UTC, some Serenity Edition customers have been unable to access a set of features from the PIM's UI and API, including collaboration workflows, proposals, shared assets, asset versioning, Agentic Ziggy, channel permissions, and product restorations. No data has been lost as a result of this issue.
This issue affected approximately 10% of customer instances running Serenity Edition, across all regions.
The root cause has been identified, and a fix is currently being rolled out to all impacted instances.
We will provide an update within 60 minutes.
Legacy Incident Archive
17 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
# 📢 Product Update: Enhanced Reporting, Better Error Resolution & Smoother Publishing
We have rolled out key updates to your reporting and error-handling experience, designed to give you better visibility into your product data, eliminate export friction, and resolve channel publishing errors automatically.
* **New 'All Messages' Tab:** Easily view item-level reporting messages in one unified place without having to click through separate category or catalog views first. Filter by severi...
investigating
We have had several reports of wrong or misleading error reports. This makes it harder for you to deep dive and correct marketplace synchronisation failures. We are seeing both false positive and false negative reports. We apologise for the inconvenience this may be causing you, but also to let you know - we are on the case! Since this is not an outage, updates may be slower than normal. But we will be doing our very best to get this experience working fully as fast as possible.
Delayed job and rule execution in US region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified the infrastructure issue causing delays in job and rule execution. A mitigation has been applied, and performance is steadily returning to normal. We are continuing to monitor the recovery and will provide another update in 30 minutes.
monitoring
Some users in the US region may experience delays affecting job execution and triggered rule execution.
We are currently investigating the issue and have applied an initial mitigation. Our team is actively monitoring the situation.
Shopify App synchronization issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Overnight Google have increased both capacity and memory allocation to our datastore fleets to reduce the impact to our Shopify customers. We are not aware of repeated instances of incidents since then but will continue monitoring. If you are impacted please reach out and raise a support ticket. Google will also share with us a full root cause analysis once the incident is declared closed.
investigating
We are aware that some customers are still experiencing failures in shopify synchronisation. We are awaiting additional support from Google, while reviewing all options available to us to mitigate. If you are impacted by this issue please raise a support ticket. We apologize for the inconvenience and appreciate your continued patience.
investigating
We have unfortunately seen intermittent failures corresponding to the same issue. We are re-engaging with Google support and will continue to monitor and escalate as required. Once more we extend our apologies to you, our customers.
monitoring
Google engineering teams released a fix, and we have confirmed that the issue is mitigated. We will leave this incident as open/monitoring for 24 hours before closing it if we have no new alerts.
identified
GCP have confirmed this is an internal issue and raised to the Google engineering teams for support. Pending further updates. If you are impacted by this issue please raise a support ticket so that we can collate and provide updates directly as well.
investigating
We are currently investigating an issue affecting Shopify App synchronizations for some customers.
Due to temporary errors from our cloud infrastructure providers, some synchronizations may fail or stop unexpectedly.
Our team is actively investigating the issue and monitoring the situation.
We will provide another update as soon as we have more information.
We apologize for the inconvenience and appreciate your patience.
June 2026
Degraded performance resulting in slow or failing page loads for products and offers in Activation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have released substantial fixes to improve database read performance. We will continue to monitor proactively, before closing the incident.
investigating
⚒️ Degraded Activation experience - full service to be restored by 18:00 UTC
Instance unavailability affecting a subset of customers
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
The issue has been identified, and a fix has been implemented.
Service is getting back to normal.
We are actively monitoring the recovery.
investigating
We are still actively investigating the issue.
We'll provide an update in 30 minutes.
investigating
We are still actively investigating the issue.
We'll provide an update in 30 minutes.
investigating
We are currently experiencing a major outage causing PIM instances to be completely inaccessible for a portion of our customers since 12:15 UTC.
A subset of customers hosted in Western Continental Europe is affected, representing approximately 4% of our customer base.
You are likely impacted if you encounter a "The server returned a 500 Internal Server Error" message when attempting to access your instance.
We are actively investigating the root cause and will provide an update in 30 minutes.
Permissions unexpectedly disabled across roles
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Resolved (with minor monitoring in Europe)
Monitoring – The fix to restore permissions was successfully applied a few minutes ago. The incident is now considered fully resolved across all regions, with the exception of a few remaining projects in Europe where a final update is currently processing.
We are closely monitoring these final updates and will provide a concluding post as soon as the Europe region is 100% complete. We sincerely apologize for any inconvenience this disruption may ha...
identified
We have identified a fix to resolve the issue. It is currently undergoing testing and validation and is expected to be deployed by the end of the day.
identified
We have confirmed that API access is now restored. We are continuing to work on resolving the situation for UI access.
identified
We've rolled out a mitigation for API access and are monitoring the impact of this change. We are continuing to work on a resolution for this issue for UI access.
identified
We are continuing to work on a fix and will continue to provide updates as we mitigate this issue.
identified
Since 13:30 UTC, certain permissions within user roles have been unintentionally deactivated, preventing access to features that should normally be available.
All customers across all regions may be affected. You are likely impacted if your PIM is not behaving as expected or if you can no longer access some features as usual.
A workaround is available: navigate to the System tab, review your role configurations, and manually re-enable any permissions that appear as disabled. If you don't h...
Apps no longer listed on the Akeneo App Store
criticalSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
Synchronization jobs to third party systems are verified to be working properly.
The incident is limited to listing the App from the App Store.
investigating
Customers report not being able to access Apps since 6pm UTC, across all regions.
You are impacted if you can see "App no longer listed on the Akeneo App Store" message on the Connected Apps page.
Our team is actively working on identifying the root cause of the problems.
Processing errors for AI-enabled steps
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently restoring the failed SDM jobs for Classification and Extraction.
identified
We are currently experiencing errors in AI-enabled SDM steps (Classification and Extraction) for all ongoing jobs.
We are actively working on fixing the root cause of the issue.
Unable to sync Akeneo Shopify App due to Shopify API outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified an issue in which synchronizations aren't working for some merchants due to a partial outage of the Shopify API.
The issue has been identified and mitigated by Shopify themselves and is currently being monitored.
You can follow the resolution of the issue directly on the Shopify Status Page: https://www.shopifystatus.com
Akeneo PIM - Delay in job execution for some customers in the Europe region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have implemented a fix for the issue affecting the delay in job execution for some customers in the Europe region.
We are now monitoring our systems closely to confirm full recovery and stability.
So far, we've seen positive results.
