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Akeneo Outage History

Uptime record, past incidents, and downtime history for Akeneo.

Checking current status...
80.9% uptime over 47 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Mar 28May 13

Monthly Uptime

Month Uptime Days Tracked Days with Issues
May 2026 69.2% 13 4
April 2026 83.3% 30 5
March 2026 100% 4 0

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 47 Days)

Mar 28 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

May 2026
Intermittent Slowdowns Affecting Response Times
minor

Started: May 5, 8:11 AM

monitoring
The mitigation is still in progress, and the latency is going back to its expected level. We will inform you when the situation is fully resolved. Thank you for understanding.
May 6, 4:30 PM
monitoring
We are currently implementing additional mitigations on our infrastructure to continue improving overall latency and PIM performance. We will make sure to keep you updated within the next 3 hours. Thank you for your patience
May 6, 12:26 PM
monitoring
We are continuing to monitor for any further high-latency episodes. Thank you for your patience.
May 5, 4:40 PM
monitoring
Our engineers have identified a bottleneck and have performed an operation to release pressure on our infrastructure. We'll keep closely monitoring the situation and will provide an update within the next 2 hours. Thanks for your patience
May 5, 2:39 PM
investigating
The investigation is still ongoing as our team is trying to analyse the root cause of the high latency episodes within our infrastructure. We will keep you updated in the next 3 hours. Thank you for your patience.
May 5, 1:18 PM
investigating
We are continuing to investigate this issue and will keep you updated on the situation within 2 hours. Thank you for your understanding
May 5, 10:13 AM
investigating
Starting on May 4 at around 12:00 PM UTC, customers hosted in the Western European region are experiencing intermittent episodes of high response times within the PIM. The issue is ongoing and occurring episodically — normal performance resumes between episodes.                                                                                 During affected periods, pages and actions may take significantly long...
May 5, 8:11 AM
April 2026
Workflow UI Freezing During Enrichment Operations
minor

Started: Apr 23, 4:07 PM

monitoring
A fix is being deployed for this issue and we are monitoring the results.
Apr 23, 5:45 PM
identified
Since 12:30 UTC, users are experiencing performance issues with the Workflow feature. When performing enrichment operations, the Workflow UI may become completely unresponsive. All users of the Workflow feature are affected. API Workflow enrichment remains operational. ...
Apr 23, 4:07 PM
Latency on import and export jobs in the Western European region
minor

Started: Apr 21, 2:38 PM

monitoring
We have identified an issue in which some users in the Western European region are experiencing increased latency across all exports and all imports except product imports. The issue began around 2:00 PM CEST on April 21st, 2026. Our engineering team has identified the root cause within our infrastructure and has implemented a fix to mitigate the issue. We will continue monitoring the situation and provide an update within 1 hour.
Apr 21, 2:38 PM
Latency on import jobs
minor

Started: Apr 17, 8:22 AM

monitoring
The latency has decreased, and import jobs are now processing as expected. We will continue to monitor import jobs' performance to confirm the incident is resolved.
Apr 17, 9:52 AM
identified
The issue has been identified, and a fix is being implemented to mitigate the latency on import jobs. We will provide another update within 60 minutes.
Apr 17, 9:32 AM
investigating
We have identified an issue where a subset of customers in the Western European region is experiencing increased latency on product and product model imports. The issue began around 5:00 PM CEST on April 16th, 2026. Our engineering team is actively investigating the root cause. We will provide an update in 60 minutes.
Apr 17, 8:22 AM
Login and Navigation Disrupted, on Eastern Europe
major

Started: Apr 9, 12:54 PM

monitoring
Traffic is getting back to normal. We continue monitoring the platform. We will provide an update in 60 minutes.
Apr 9, 1:01 PM
monitoring
We are currently experiencing a partial outage preventing users from logging in and browsing the PIM UI. Who is affected: All users located in Eastern Europe (approximately 20% of our customer base) are impacted. If you are in this region and cannot log in or navigate the PIM, you are affected by this incident. Workaround: PIM REST API and GraphQL API remain usable. A fix has been implemented and is being monitored. We will provide an update in 30 minutes.
Apr 9, 12:54 PM
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