Current answer
Akeneo experienced a critical incident: Job processing unavailable. ServiceAlert observed recovery on Nov 7, 2026.
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Incident Lifecycle
Affected Components
Supplier Data Manager
Incident Timeline
Monitoring
A fix has been applied and job processing on Supplier Data Manager has resumed. Our team is re-running the jobs that failed during this incident. If a job you need still shows an error, please run it again or contact support. Existing data was not affected. We are monitoring to confirm service is stable and will post a final update once confirmed.
Nov 7, 2026 at 12:02 AM UTC
Identified
We have identified the cause of the job processing failures and are implementing a fix. Job processing remains unavailable for all customers. We will post another update as soon as service is restored.
Nov 6, 2026 at 11:05 PM UTC
Investigating
Jobs on Supplier Data Manager are currently failing to process. Our team is identifying. Updates will be posted here as they become available.
Nov 6, 2026 at 10:29 PM UTC
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