Current answer
Akeneo experienced a major incident: Access Issues Affecting Select Serenity Edition Features. ServiceAlert observed recovery on Sep 14, 2026.
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Incident Lifecycle
Affected Components
UI
REST API
GraphQL API
Incident Timeline
Monitoring
All customer configurations have been fixed, and we are now monitoring the situation. We will provide an update within 30 minutes
Sep 14, 2026 at 3:25 PM UTC
Identified
Since 14:17 UTC, some Serenity Edition customers have been unable to access a set of features from the PIM's UI and API, including collaboration workflows, proposals, shared assets, asset versioning, Agentic Ziggy, channel permissions, and product restorations. No data has been lost as a result of this issue.
This issue affected approximately 10% of customer instances running Serenity Edition, across all regions.
The root cause has been identified, and a fix is currently being rolled out to all impacted instances.
We will provide an update within 60 minutes.
This issue affected approximately 10% of customer instances running Serenity Edition, across all regions.
The root cause has been identified, and a fix is currently being rolled out to all impacted instances.
We will provide an update within 60 minutes.
Sep 14, 2026 at 3:21 PM UTC
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