Daily provider-status observations and published incident history for Actionstep Practice Management.
Active provider notice
Actionstep Practice Management has an active provider notice. See provider updates for affected services and details. Verified .
Official provider source.
Looking for an update now? Check the current status, or follow Actionstep Practice Management for future changes.
96.4%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
100%
31
0
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
November 2026
Support email unavailable due to Microsoft 365 outage
Update: Microsoft has begun restoring Microsoft 365 services, and our support team’s email is resuming normal operation. We’re now receiving emails again, including new ticket requests, and are working through messages sent during the outage. Replies to existing tickets by email will resume as we work through the backlog.
Microsoft has advised that some customers may still experience issues while recovery continues, including with other Microsoft 365 services such as Outlook, Teams and SharePoint. If you’re having trouble with email, you can log in to our support portal to view your tickets and respond to them directly: https://support.actionstep.com/hc/en-us
Microsoft is posting progress updates on their service health page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We’ll post our next update once Microsoft confirms service is fully restored, or sooner if anything changes.
monitoring
Update: The Microsoft 365 outage is still affecting our support team’s email. Emails sent to support, including new ticket requests, may not reach us, and we’re unable to reply to existing tickets by email until Microsoft restores service.
Microsoft has begun bringing affected servers back online, but some are becoming unresponsive again as traffic returns. They’re investigating the cause and restoring service in stages, so recovery is expected to be gradual. Microsoft hasn’t provided an estimated fix time yet.
The outage is also affecting other Microsoft 365 services, including Outlook, Teams and SharePoint. Microsoft is posting progress updates on their service health page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We’ll post our next update once email is restored, or sooner if anything changes.
monitoring
Update: The Microsoft 365 outage is still affecting our support team's email. Emails sent to support, including new ticket requests, may not reach us, and we can't reply to existing tickets by email until Microsoft restores service.
Microsoft has started bringing affected servers back online, but some are becoming unresponsive again once traffic returns. They're investigating the cause and restoring service in stages, so recovery is expected to be gradual. Microsoft hasn't given an estimated fix time yet.
This outage is also affecting other Microsoft 365 services such as Outlook, Teams and SharePoint. Microsoft is posting progress updates on their service health page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We'll post our next update once email is restored, or sooner if anything changes.
monitoring
Update: The Microsoft 365 outage is still affecting our support team's email. Emails sent to support, including new ticket requests, may not reach us, and we can't reply to existing tickets by email until Microsoft restores service.
Microsoft has started bringing affected servers back online, but some are becoming unresponsive again once traffic returns. They're investigating the cause and restoring service in stages, so recovery is expected to be gradual. Microsoft hasn't given an estimated fix time yet.
This outage is also affecting other Microsoft 365 services such as Outlook, Teams and SharePoint. Microsoft is posting progress updates on their service health page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We'll post our next update once email is restored, or sooner if anything changes.
monitoring
Update: The Microsoft 365 outage is still affecting our support team’s email. Emails sent to support, including new ticket requests, may not reach us, and we can’t reply to existing tickets by email until Microsoft restores service.
If you need help, please reach us through live chat, which is working normally.
This is the same Microsoft 365 outage that’s affecting integrations in Legal Accounting. Microsoft is posting progress updates on their service health page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We’ll post our next update once email is restored, or sooner if anything changes.
monitoring
Due to an ongoing Microsoft 365 outage, we’re currently unable to send or receive emails. This means emails sent to our support team, including new ticket requests, may not reach us, and we’re unable to reply to existing tickets until email is restored.
We apologise for the disruption. Once Microsoft restores service, our team will work through all requests as quickly as possible.
This is related to the Microsoft 365 outage affecting integrations within Actionstep.
You can follow Microsoft’s progress on their service health status page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We’ll post an update here when email is restored, or sooner if anything changes.
Microsoft 365 features impacted by a Microsoft service issue
Update: Microsoft has begun restoring Microsoft 365 services, and Actionstep features that connect to Microsoft 365 are resuming normal operation. This includes Outlook email and calendar sync, Microsoft Word document generation, and OneDrive/SharePoint document access.
Microsoft has advised that some customers may still experience issues while recovery continues. Any emails or calendar items that didn’t sync during the outage should catch up automatically as the connection stabilizes. All other Actionstep features are working normally.
Microsoft is posting progress updates on their service health page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We’ll post our next update once Microsoft confirms service is fully restored, or sooner if anything
monitoring
Update: The Microsoft 365 outage is still ongoing, and Microsoft is working to restore service. Until then, Actionstep features that connect to Microsoft 365 may be unavailable or slow, including Outlook email and calendar sync, Microsoft Word document generation, and OneDrive/SharePoint document access.
No action is needed on your end, and all other Actionstep features are working as normal. Once Microsoft restores service, these features should resume automatically. Any emails or calendar items that didn’t sync during the outage should catch up once the connection is restored.
You can check Microsoft’s latest progress on their service health page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We’ll update this page when service is restored, or sooner if anything changes.
monitoring
Update: Microsoft is continuing to work on the Microsoft 365 service outage. Actionstep features that connect to Microsoft 365 may still be unavailable or slow, including Outlook email and calendar sync, Microsoft Word document generation, and OneDrive/SharePoint document access.
No action is needed on your end, and all other Actionstep features are working as normal. Once Microsoft restores service, these features should resume automatically. Any emails or calendar items that didn’t sync during the outage should catch up once the connection is restored.
Microsoft is posting progress updates on their service health page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We’ll post our next update once service is restored, or sooner if anything changes.
monitoring
Microsoft is still working to resolve the service outage affecting Microsoft 365. Until it’s fixed, Actionstep features that rely on Microsoft 365 may remain unavailable or slow to respond. These include Outlook email and calendar sync, Microsoft Word document generation, and OneDrive/SharePoint document access.
No action is needed on your end, and all other Actionstep features are working as normal. Once Microsoft restores service, these features should resume automatically. Any emails or calendar items that didn’t sync during the outage should catch up once the connection is restored.
You can follow Microsoft’s progress on their service health status page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We’ll keep monitoring and post another update when service is restored, or sooner if anything changes.
investigating
We’re aware of an issue affecting Microsoft 365 features within Actionstep, including Outlook email and calendar sync, Microsoft Word document generation, and OneDrive/SharePoint document access. This is caused by a service outage on Microsoft’s end, and some of these features may be unavailable or slow to respond until Microsoft resolves it.
You can follow Microsoft’s progress on their Microsoft service health status page: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We’re monitoring the situation and will post an update here once service is restored.
We are writing to inform that our team is aware of the system outage that began on 28/09/2026, 15:30 pm BST.
Our team is investigating this as the top priority and will work to restore the system to full functionality urgently.
We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible.
In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance.
A fix has been implemented, and we are continuing to monitor system performance to ensure stability. We'll update this page once we're confident the issue is fully resolved.
identified
We are aware that our servers have encountered an issue again and some users may be experiencing disruption. Our team is working to restore full functionality and we will provide updates as more information becomes available.
We apologise for the inconvenience this is causing.
monitoring
A fix has been implemented, and we are continuing to monitor system performance to ensure stability. We'll update this page once we're confident the issue is fully resolved.
investigating
We are aware that some users are experiencing 500 errors across various parts of the system. This issue is affecting a subset of customers on a single server. Our Engineering team is actively investigating and we will provide an update as soon as we have more information.
A fix has been implemented and we are monitoring the results.
investigating
We are writing to inform you that our team is aware of an outage affecting the Actionstep Practice Management system that began on 28/08/2026 11:10 am NZT.
This issue is limited to a single server affecting a portion of our customers. Users running into 500 errors on different parts of the system.
Our team Engineering team are already investigating this as the top priority and will work to restore the system to full functionality urgently.
We will communicate with you regularly regarding t...
Server Outage - (AP-Southeast-2) - Users Unable to Login - August 27, 2026
Login / LaunchpadNew Zealand, Australia, and South Pacific
monitoring
The issue has been identified, and we are monitoring the system as the affected server is now returning to normal performance levels.
investigating
We are writing to inform you that our team is aware of an outage affecting the Actionstep Practice Management system that began on 27/08/2026 12:50 pm AEST.
Specifically, this issue is limited to a single server affecting a portion of our customers. Errors are ranging from platform slowness to 500 errors on different parts of the system.
Our team is investigating this as the top priority and will work to restore the system to full functionality urgently.
We will communicate with you regula...
Legacy Incident Archive
5 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Issue Identified – eu-west-1.actionstep.com
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Our team is investigating reports of access issues with Actionstep. This is a priority and will work to restore the system to normal operations urgently.
We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible.
In the meantime, our support team is available by reach out to us by way of ticket submission at https://support.actionstep.com if you require assistance.
Regards,
Actionstep Support Team
Following up on the login connectivity issue.
Our investigation confirms this is not an Actionstep platform issue. It is linked to certain ISPs, particularly Virgin Media. Please contact your ISP to check for recent network or routing changes affecting access to the Actionstep login page.
On data location: none of your data is stored in AP Southeast 2. Only the login page is served from there. Once you select your system tile, you are redirected to the data centre where your system actually...
monitoring
Follow up on the login connectivity issue.
Investigation confirms this is not an Actionstep platform issue. It is linked to certain ISPs, particularly Virgin Media. Please contact your ISP to check for recent network or routing changes affecting access to the Actionstep login page.
None of your data is stored in ap southeast 2. Only the login page is served from there. Once you click your system tile, you are redirected to the data centre where your system actually resides, which for UK cus...
monitoring
The investigation has confirmed that this connectivity problem is not being caused by the Actionstep platform, but is instead linked to certain internet service providers, particularly Virgin Media. We recommend contacting your ISP to check for any recent network or routing changes that could be affecting access to the Actionstep login page.
None of your Actionstep data is stored in the ap-southeast-2 region, only the login page is served from there. As soon as you click your system tile, yo...
identified
The investigation has confirmed that this connectivity problem is not being caused by the Actionstep platform, but is instead linked to certain internet service providers, particularly Virgin Media. We recommend contacting your ISP to check for any recent network or routing changes that could be affecting access to the Actionstep login page.
None of your Actionstep data is stored in the ap-southeast-2 region, only the login page is served from there. As soon as you click your system tile, yo...
investigating
We are currently investigating this issue.
June 2026
Actionstep Gmail Add-on & Logging in to the Actionstep Mobile App using Gmail.
Source not attested
Last archived state: resolved
View archived record details
investigating
We are aware that some users are currently experiencing issues with the Actionstep Gmail Add-on and logging into the Actionstep Mobile App using their Google/Gmail account.
We believe this may be related to a recent Google Workspace outage that affected multiple Google products. While Google has since resolved their incident (https://www.google.com/appsstatus/dashboard/incidents/vagmms1y6yRxwg6RMQZp), we are continuing to investigate and monitor the impact on Actionstep's side.
Our team is ...
May 2026
Performance degradation and 500 errors
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
Our team has identified an issue with our APIs causing slowness and intermittent 500 errors for some users.
Our engineering team is actively investigating the root cause and working toward a resolution. We will provide updates regularly until service is fully restored.
Regards,
Actionstep Support Team
Third-Party Service Disruption – Xero
Source not attested
Last archived state: resolved
View archived record details
monitoring
We are aware that some users may be experiencing difficulties accessing Xero. This is due to an ongoing incident on Xero's platform, which is unrelated to Actionstep system but may affect some features.
According to Xero's status page, their team has been working through a series of incidents stemming from a third-party hardware issue with AWS that impacted their platform. A fix has been implemented and Xero has reported that the platform is now stable, however a small number of customers ma...
