Actionstep Practice Management Outage History
Uptime record, past incidents, and downtime history for Actionstep Practice Management.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 93.3% | 15 | 1 |
| July 2026 | 96.8% | 31 | 1 |
| June 2026 | 93.3% | 30 | 2 |
| May 2026 | 93.3% | 15 | 1 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
May 17
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Issue Identified – eu-west-1.actionstep.com
Started: Aug 10, 12:47 PM
investigating
Our team is investigating reports of access issues with Actionstep. This is a priority and will work to restore the system to normal operations urgently.
We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible.
In the meantime, our support team is available by reach out to us by way of ticket submission at https://support.actionstep.com if you require assistance.
Regards,
Actionstep Support Team
Aug 10, 12:47 PM
July 2026
Login Disruption (eu-west-1) – ISP Related Connectivity Issues Jul 30 2026
Started: Jul 30, 7:39 AM
monitoring
Following up on the login connectivity issue.
Our investigation confirms this is not an Actionstep platform issue. It is linked to certain ISPs, particularly Virgin Media. Please contact your ISP to check for recent network or routing changes affecting access to the Actionstep login page.
On data location: none of your data is stored in AP Southeast 2. Only the login page is served from there. Once you select your system tile, you are redirected to the data centre where your system actually...
Jul 30, 9:44 AM
monitoring
Follow up on the login connectivity issue.
Investigation confirms this is not an Actionstep platform issue. It is linked to certain ISPs, particularly Virgin Media. Please contact your ISP to check for recent network or routing changes affecting access to the Actionstep login page.
None of your data is stored in ap southeast 2. Only the login page is served from there. Once you click your system tile, you are redirected to the data centre where your system actually resides, which for UK cus...
Jul 30, 9:06 AM
monitoring
The investigation has confirmed that this connectivity problem is not being caused by the Actionstep platform, but is instead linked to certain internet service providers, particularly Virgin Media. We recommend contacting your ISP to check for any recent network or routing changes that could be affecting access to the Actionstep login page.
None of your Actionstep data is stored in the ap-southeast-2 region, only the login page is served from there. As soon as you click your system tile, yo...
Jul 30, 8:08 AM
identified
The investigation has confirmed that this connectivity problem is not being caused by the Actionstep platform, but is instead linked to certain internet service providers, particularly Virgin Media. We recommend contacting your ISP to check for any recent network or routing changes that could be affecting access to the Actionstep login page.
None of your Actionstep data is stored in the ap-southeast-2 region, only the login page is served from there. As soon as you click your system tile, yo...
Jul 30, 7:57 AM
investigating
We are currently investigating this issue.
Jul 30, 7:39 AM
June 2026
Actionstep Gmail Add-on & Logging in to the Actionstep Mobile App using Gmail.
Started: Jun 3, 1:38 AM
investigating
We are aware that some users are currently experiencing issues with the Actionstep Gmail Add-on and logging into the Actionstep Mobile App using their Google/Gmail account.
We believe this may be related to a recent Google Workspace outage that affected multiple Google products. While Google has since resolved their incident (https://www.google.com/appsstatus/dashboard/incidents/vagmms1y6yRxwg6RMQZp), we are continuing to investigate and monitor the impact on Actionstep's side.
Our team is ...
Jun 3, 1:38 AM
May 2026
Performance degradation and 500 errors
Started: May 22, 1:25 AM
identified
We are continuing to work on a fix for this issue.
May 22, 4:18 AM
identified
Our team has identified an issue with our APIs causing slowness and intermittent 500 errors for some users.
Our engineering team is actively investigating the root cause and working toward a resolution. We will provide updates regularly until service is fully restored.
Regards,
Actionstep Support Team
May 22, 1:25 AM
Third-Party Service Disruption – Xero
Started: May 10, 11:53 PM
monitoring
We are aware that some users may be experiencing difficulties accessing Xero. This is due to an ongoing incident on Xero's platform, which is unrelated to Actionstep system but may affect some features.
According to Xero's status page, their team has been working through a series of incidents stemming from a third-party hardware issue with AWS that impacted their platform. A fix has been implemented and Xero has reported that the platform is now stable, however a small number of customers ma...
May 10, 11:53 PM