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91.9%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are writing to inform that our team is aware of the system outage that began on 28/09/2026, 15:30 pm BST.
Our team is investigating this as the top priority and will work to restore the system to full functionality urgently.
We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible.
In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance.
A fix has been implemented, and we are continuing to monitor system performance to ensure stability. We'll update this page once we're confident the issue is fully resolved.
identified
We are aware that our servers have encountered an issue again and some users may be experiencing disruption. Our team is working to restore full functionality and we will provide updates as more information becomes available.
We apologise for the inconvenience this is causing.
monitoring
A fix has been implemented, and we are continuing to monitor system performance to ensure stability. We'll update this page once we're confident the issue is fully resolved.
investigating
We are aware that some users are experiencing 500 errors across various parts of the system. This issue is affecting a subset of customers on a single server. Our Engineering team is actively investigating and we will provide an update as soon as we have more information.
A fix has been implemented and we are monitoring the results.
investigating
We are writing to inform you that our team is aware of an outage affecting the Actionstep Practice Management system that began on 28/08/2026 11:10 am NZT.
This issue is limited to a single server affecting a portion of our customers. Users running into 500 errors on different parts of the system.
Our team Engineering team are already investigating this as the top priority and will work to restore the system to full functionality urgently.
We will communicate with you regularly regarding t...
Server Outage - (AP-Southeast-2) - Users Unable to Login - August 27, 2026
Login / LaunchpadNew Zealand, Australia, and South Pacific
monitoring
The issue has been identified, and we are monitoring the system as the affected server is now returning to normal performance levels.
investigating
We are writing to inform you that our team is aware of an outage affecting the Actionstep Practice Management system that began on 27/08/2026 12:50 pm AEST.
Specifically, this issue is limited to a single server affecting a portion of our customers. Errors are ranging from platform slowness to 500 errors on different parts of the system.
Our team is investigating this as the top priority and will work to restore the system to full functionality urgently.
We will communicate with you regula...
Legacy Incident Archive
5 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Issue Identified – eu-west-1.actionstep.com
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Our team is investigating reports of access issues with Actionstep. This is a priority and will work to restore the system to normal operations urgently.
We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible.
In the meantime, our support team is available by reach out to us by way of ticket submission at https://support.actionstep.com if you require assistance.
Regards,
Actionstep Support Team
Following up on the login connectivity issue.
Our investigation confirms this is not an Actionstep platform issue. It is linked to certain ISPs, particularly Virgin Media. Please contact your ISP to check for recent network or routing changes affecting access to the Actionstep login page.
On data location: none of your data is stored in AP Southeast 2. Only the login page is served from there. Once you select your system tile, you are redirected to the data centre where your system actually...
monitoring
Follow up on the login connectivity issue.
Investigation confirms this is not an Actionstep platform issue. It is linked to certain ISPs, particularly Virgin Media. Please contact your ISP to check for recent network or routing changes affecting access to the Actionstep login page.
None of your data is stored in ap southeast 2. Only the login page is served from there. Once you click your system tile, you are redirected to the data centre where your system actually resides, which for UK cus...
monitoring
The investigation has confirmed that this connectivity problem is not being caused by the Actionstep platform, but is instead linked to certain internet service providers, particularly Virgin Media. We recommend contacting your ISP to check for any recent network or routing changes that could be affecting access to the Actionstep login page.
None of your Actionstep data is stored in the ap-southeast-2 region, only the login page is served from there. As soon as you click your system tile, yo...
identified
The investigation has confirmed that this connectivity problem is not being caused by the Actionstep platform, but is instead linked to certain internet service providers, particularly Virgin Media. We recommend contacting your ISP to check for any recent network or routing changes that could be affecting access to the Actionstep login page.
None of your Actionstep data is stored in the ap-southeast-2 region, only the login page is served from there. As soon as you click your system tile, yo...
investigating
We are currently investigating this issue.
June 2026
Actionstep Gmail Add-on & Logging in to the Actionstep Mobile App using Gmail.
Source not attested
Last archived state: resolved
View archived record details
investigating
We are aware that some users are currently experiencing issues with the Actionstep Gmail Add-on and logging into the Actionstep Mobile App using their Google/Gmail account.
We believe this may be related to a recent Google Workspace outage that affected multiple Google products. While Google has since resolved their incident (https://www.google.com/appsstatus/dashboard/incidents/vagmms1y6yRxwg6RMQZp), we are continuing to investigate and monitor the impact on Actionstep's side.
Our team is ...
May 2026
Performance degradation and 500 errors
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
Our team has identified an issue with our APIs causing slowness and intermittent 500 errors for some users.
Our engineering team is actively investigating the root cause and working toward a resolution. We will provide updates regularly until service is fully restored.
Regards,
Actionstep Support Team
Third-Party Service Disruption – Xero
Source not attested
Last archived state: resolved
View archived record details
monitoring
We are aware that some users may be experiencing difficulties accessing Xero. This is due to an ongoing incident on Xero's platform, which is unrelated to Actionstep system but may affect some features.
According to Xero's status page, their team has been working through a series of incidents stemming from a third-party hardware issue with AWS that impacted their platform. A fix has been implemented and Xero has reported that the platform is now stable, however a small number of customers ma...
