Server Outage - (AP-Southeast-2) - Users Unable to Login - August 27, 2026
View the provider incident record →Current answer
Actionstep Practice Management experienced a major incident: Server Outage - (AP-Southeast-2) - Users Unable to Login - August 27, 2026. ServiceAlert observed recovery on Aug 27, 2026.
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Incident Lifecycle
Affected Components
Login / Launchpad
New Zealand, Australia, and South Pacific
Incident Timeline
Monitoring
The issue has been identified, and we are monitoring the system as the affected server is now returning to normal performance levels.
Aug 27, 2026 at 3:09 AM UTC
Investigating
We are writing to inform you that our team is aware of an outage affecting the Actionstep Practice Management system that began on 27/08/2026 12:50 pm AEST.
Specifically, this issue is limited to a single server affecting a portion of our customers. Errors are ranging from platform slowness to 500 errors on different parts of the system.
Our team is investigating this as the top priority and will work to restore the system to full functionality urgently.
We will communicate with you regula...
Specifically, this issue is limited to a single server affecting a portion of our customers. Errors are ranging from platform slowness to 500 errors on different parts of the system.
Our team is investigating this as the top priority and will work to restore the system to full functionality urgently.
We will communicate with you regula...
Aug 27, 2026 at 2:57 AM UTC
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