Practice Management Outage AP-Southeast 2
View the provider incident record →Current answer
Actionstep Practice Management experienced a major incident: Practice Management Outage AP-Southeast 2. ServiceAlert observed recovery on Aug 28, 2026.
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Incident Lifecycle
Affected Components
New Zealand, Australia, and South Pacific
Incident Timeline
Monitoring
A fix has been implemented, and we are continuing to monitor system performance to ensure stability. We'll update this page once we're confident the issue is fully resolved.
Aug 28, 2026 at 3:54 AM UTC
Identified
We are aware that our servers have encountered an issue again and some users may be experiencing disruption. Our team is working to restore full functionality and we will provide updates as more information becomes available.
We apologise for the inconvenience this is causing.
We apologise for the inconvenience this is causing.
Aug 28, 2026 at 1:09 AM UTC
Monitoring
A fix has been implemented, and we are continuing to monitor system performance to ensure stability. We'll update this page once we're confident the issue is fully resolved.
Aug 28, 2026 at 1:06 AM UTC
Investigating
We are aware that some users are experiencing 500 errors across various parts of the system. This issue is affecting a subset of customers on a single server. Our Engineering team is actively investigating and we will provide an update as soon as we have more information.
Aug 28, 2026 at 12:17 AM UTC
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