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74.7%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
74.2%
31
8
September 2026
80%
30
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Acquia has implemented a fix for the issue preventing customers from pushing configuration updates to Source CMS sites. Our engineering team is monitoring to confirm that configuration updates are processing as expected. We will continue to provide updates as more information becomes available.
identified
Acquia has identified the cause of the issue preventing customers from pushing configuration updates to Source CMS sites. Our engineering team is actively working on a resolution. We will continue to provide updates as more information becomes available.
investigating
Acquia is continuing to investigate this issue. We will provide further updates as more information becomes available.
investigating
Acquia is investigating an issue preventing customers from pushing configuration updates to Source CMS sites. Our engineering team is actively investigating, and we will continue to provide updates as more information becomes available.
Acquia Campaign Studio – Email Rendering Issues in Outlook
Acquia is continuing to work on a resolution for the Outlook email rendering issue affecting Acquia Campaign Studio instances opted into General Availability. We apologize for the continued inconvenience and will provide further updates as soon as more progress is made.
identified
Acquia is still working on a fix to address an issue with Acquia Campaign Studio impacting all instances opted into General Availability that is causing emails sent to not render in Outlook properly. We will provide updates as they are available.
identified
Acquia has identfied an issue with Acquia Campaign Studio impacting all instances opted into General Availability, causing emails sent to not render in Outlook properly. If you are uncertain if your instance is impacted, please reach out to Support. We will continue to keep you updated.
We've implemented a fix for the issue causing previews to not display for share and embed links for some newly uploaded assets. We're working through the backlog of impacted links and are monitoring to ensure stability.
identified
We are currently investigating an issue where share and embed links do not display a preview for some newly uploaded assets.
identified
We are currently investigating an issue where share and embed links do not display a preview for some newly uploaded assets.
Acquia has detected a temporary service interruption in Acquia Cloud Next impacting some applications
Services for Acquia Cloud Next are currently interrupted for some users. We are working to resolve this at this time. We will provide additional updates when services have been fully restored.
investigating
We are currently investigating an interruption of service for a subset of customers in Acquia Cloud Next. We will provide additional information as it becomes available.
A fix has been implemented and access to the Code Studio user interface has been restored. All associated platform services are currently online. Our team is actively monitoring performance to ensure ongoing stability, and we will provide a final update once stability is confirmed.
investigating
We are continuing to investigate this issue.
investigating
Users accessing Code Studio may encounter HTTP 502 Bad Gateway errors or experience service unavailability. Our engineering teams are actively investigating the issue with the highest priority to restore normal operation as quickly as possible. We apologize for the inconvenience caused.
Acquia has restored all services that were temporarily disabled as a security precaution during our recent security maintenance. All customer applications have been patched and remain online.
The Acquia Cloud Platform (user interface, Cloud API, Pipelines, and code deployments), Acquia ID, Acquia CLI, Acquia Support systems, Acquia Site Studio, Acquia Source CMS, Acquia Web Governance, Acquia Campaign Studio, and Acquia Campaign Factory are now fully operational.
Acquia is completing final checks & monitoring all services to ensure continued stability. If you experience any issues, contact Acquia Support. For ongoing updates, subscribe to Acquia Status and the Acquia Trust Center.
identified
We have successfully restored services for both Acquia Campaign Factory and Acquia Campaign Studio. Both platforms are now fully operational and functioning normally. Thank you for your patience while our team worked to resolve this issue.If you are facing any issues, contact Acquia Support. For updates about this ongoing maintenance, subscribe to Acquia Maintenance.
identified
We have made further progress by restoring services for Acquia Campaign Factory, which are now fully operational.We are continuing to work on restoring service for Acquia Campaign Studio and will keep you updated as more information becomes available.
identified
Acquia is still working on to restore the services for Acquia Campaign Studio and Acquia Campaign Factory. We will continue to keep you updated as more information becomes available.
identified
All Acquia customer applications have been patched and remain online. Core services have been restored, and Acquia Web Governance is operational. Work continues on restoring Acquia Campaign Studio and Acquia Campaign Factory. Our teams are actively working to restore these services and will provide further updates as more information becomes available.
monitoring
We have made further progress as Acquia Source CMS and Acquia CLI are now fully operational. Work continues on Acquia Campaign Studio, Acquia Campaign Factory, and Acquia Web Governance Statistics, and we will share our next update shortly.
identified
Acquia has restored many services temporarily disabled during our security maintenance, and all customer applications remain patched and online.
Core services—including the Acquia Cloud Platform (UI, API, Pipelines, and deployments), Acquia ID, Cloud CD Pipelines, Acquia Support ticketing, and Acquia Site Studio—are fully operational.
Work continues on releasing updates for Acquia Source CMS, Acquia CLI, Campaign Studio, Campaign Factory, and Web Governance Statistics. We will continue to provide further updates as these finalize.
identified
Acquia continues to address the critical PHP security release across our products. Here is the current status:
Patching progress:
All Acquia customer applications have been patched.
Acquia is still pending an operating system security update from external services to restore our disabled backend services.
As a security precaution, Acquia has temporarily disabled some services while we wait for an operating system security update from external services.
Our external service has indicated that this update is expected on 22 October 2026.
Acquia is working internally on alternative options to restore services as soon as possible.
Current Status:
Acquia Cloud Platform:
Your applications remain online and you can sign in to Drupal.
You cannot use the Acquia Cloud Platform user interface, Cloud API, Acquia CLI, Pipelines, or code deployments.
Acquia Support:
Some support systems are degraded, and you may not be able to submit support tickets.
For urgent issues, contact the Acquia Support team directly via phone.
Please refer to our support guide for a list of regional contact numbers: Contacting Acquia Support .
Acquia Campaign Studio and Acquia Campaign Factory:
Instances are temporarily offline.
Acquia Site Studio:
The Site Studio API is unavailable.
You cannot edit pages that use a Site Studio layout canvas
Acquia Web Governance:
You can continue to use Acquia Web Governance.
Statistics will be unavailable beginning tonight, and we expect to restore them by the end of day on 22 October 2026.
If you took your application offline: If your team took your application offline as a precaution, you cannot bring it back online until Acquia Cloud Platform backend services are restored. We will post on Acquia Status as soon as services are available.
Customer Action:
No action is required.
For ongoing updates, see Acquia Status and subscribe to the Acquia Trust Center.
identified
Acquia is continuing to work with external services on the pending security update. Acquia Cloud Platform management services, Acquia Campaign Studio, Acquia Campaign Factory, and Site Studio remain temporarily unavailable.
Your applications remain online and available to visitors, and you can still sign in to Drupal.
We understand that customers are currently unable to access the Acquia Support portal to submit tickets online. If you require assistance during this time, you can contact the Acquia Support team directly via phone. Please refer to our support guide for a list of regional contact numbers: https://docs.acquia.com/support/guide/#contacting-acquia-support
We are continuing to monitor the situation and will provide further updates as more information becomes available.
identified
Acquia is continuing to work with external services on the pending security update. Acquia Cloud Platform management services remain temporarily unavailable, as well as Acquia Campaign Studio, Acquia Campaign Factory & Site Studio.
Your applications remain online and available to visitors, and you can still sign in to Drupal.
We understand that customers are currently unable to access the Acquia Support portal to submit tickets online. If you require assistance during this time, you can contact the Acquia Support team directly via phone. Please refer to our support guide for a list of regional contact numbers: https://docs.acquia.com/support/guide/#contacting-acquia-support
We are continuing to monitor the situation and will provide further updates as more information becomes available.
identified
As an additional security precaution, we have also temporarily disabled services for Acquia Campaign Studio, Acquia Campaign Factory & Site Studio.
We understand that customers are currently unable to access the Acquia Support portal to submit tickets online. If you require assistance during this time, you can contact the Acquia Support team directly via phone. Please refer to our support guide for a list of regional contact numbers: https://docs.acquia.com/support/guide/#contacting-acquia-support
We are continuing to monitor the situation and will provide further updates as more information becomes available.
identified
As an additional security precaution, we have also temporarily disabled services for Acquia Campaign Studio, Acquia Campaign Factory & Site Studio.
We understand that customers are currently unable to access the Acquia Support portal to submit tickets online. If you require assistance during this time, you can contact the Acquia Support team directly via phone. Please refer to our support guide for a list of regional contact numbers: https://docs.acquia.com/support/guide/#contacting-acquia-support
We are continuing to monitor the situation and will provide further updates as more information becomes available.
identified
As a security precaution related to a critical PHP security release, Acquia has temporarily disabled some Acquia Cloud Platform management services while we wait for a pending operating system security update from AWS.
Your applications remain online and available to visitors, and you can still sign in to Drupal.
During this time, you will not be able to sign in to Acquia, access the Acquia Support portal to submit tickets, use Acquia Cloud Platform management tools or Cloud API, deploy code to production environments, or view Acquia Maintenance.
Acquia does not have an estimated restoration time yet. We will post updates here, including when services are available again. For more information, subscribe to the Acquia Acquia Trust Center | Powered by SafeBase(https://security.acquia.com/) .
Maintenance reference #7614
Acquia has identified and deployed a fix for the issue impacting Code Studio that caused some jobs to fail. We are monitoring to ensure stability.
investigating
Acquia is still investigating an issue in Code Studio that is causing some jobs to fail. We will continue to keep you updated with our investigation.
investigating
Acquia is investigating an issue in Code Studio that is causing some jobs to fail with a connection timed out error. We will update you as soon as more information becomes available.
Acquia has detected a service interruption affecting Acquia Source
Acquia has mitigated most of the impact of the caching issue and is continuing work on a solution for sites still impacted. We will update as new information becomes available.
identified
Acquia is continuing work on remediation of the caching issue with Source CMS. We will keep you updated as we continue the work and more information becomes available.
identified
Acquia is continuing to work on remediation on the impact of sites experiencing the caching issue with Source CMS. We will continue to keep you updated as more information becomes available.
identified
The cause has been identified and active remediation is underway. Acquia is working to restore full functionality to Source CMS. We will continue to keep you updated as more information becomes available.
investigating
Acquia is investigating a caching issue impacting Source CMS that is resulting in downtime for impacted sites. We will update you as more information becomes available.
We have identified the root cause of the issue resulting in site unavailability and performance issues for a subset of Acquia Cloud Next applications. We are working towards implementing a fix. We will provide another update once we can verify full service restoration.
investigating
We are continuing to investigate the site unavailability and performance issues affecting a subset of Acquia Cloud Next applications. Impacted customers might see intermittent 404 Not Found errors while accessing their application.
Our engineering and operations teams remain actively engaged in determining the root cause. We will provide another update as soon as more information becomes available.
investigating
We are currently investigating reports of site unavailability and performance issues affecting a subset of applications on Acquia Cloud Next.
Our engineering and operations teams are actively analyzing the issue to determine the root cause and restore full service as quickly as possible.
Legacy Incident Archive
23 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Acquia has detected a degradation for Log Streaming services
minorSource not attested
Last archived state: resolved
View archived record details
identified
Acquia has identified the root cause of the performance degradation affecting Log Streaming services on the Acquia Cloud Next platform. Customers may continue to experience missing logs when attempting to use the Log Streaming service. Our engineering team is actively working to implement a fix, and we will provide further updates as the resolution progresses.
investigating
Acquia is currently investigating a performance degradation affecting Log Streaming services on the Acquia Cloud Next platform. Customers may not see any logs when attempting to use Log Streaming service. We are actively investigating the problem, and we will provide updates as soon as more information becomes available.
Notice : Service Interruption
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue impacting multiple sites appears to be resolved, and affected sites are now accessible.We are continuing to monitor the platform closely. If you continue to experience any issues, please reach out via your existing support channels or respond to your open support ticket.We will share further updates as more information becomes available.restore stability as quickly as possible.We will continue to provide updates as more information becomes available.
investigating
We are observing a recurrence of the issue impacting multiple sites, and our engineering team is actively investigating.Some customers may again experience intermittent availability or degraded performance. We are working to identify the cause and restore stability as quickly as possible.We will continue to provide updates as more information becomes available.
monitoring
The issue impacting multiple sites appears to be resolved, and affected sites are now accessible.
We are continuing to monitor the platform closely. If you continue to experience any issues, please reach out via your existing support channels or respond to your open support ticket.
We will share further updates as more information becomes available.
investigating
We are currently investigating an issue impacting accessibility for multiple sites across the platform. At this time, the exact cause is still being determined, and our engineering team is actively working to identify and resolve the issue.
Some customers may experience intermittent availability or degraded performance. We will provide further updates as more information becomes available.
We appreciate your patience while we continue our investigation.
Acquia DAM Degraded File Processing Performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We've implemented a fix for the issue causing degraded file processing performance. We're currently processing work that accumulated during the incident, so some previews may take longer than usual to generate during this time.
identified
We are continuing to work on a fix for this issue, we will continue to keep you updated as we work on this.
identified
We are continuing to work on a fix for this issue.
identified
The issue causing degraded file processing performance for some customers has been identified and we are working on a fix.
investigating
We're currently investigating an issue causing degraded file processing performance for some customers.
