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81.1%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
80%
30
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
The issue impacting Edge Standard hostname provisioning has been mitigated through a resolution implemented with our upstream vendor. Provisioning functions are operating normally, and we are continuing to monitor system performance to ensure ongoing stability.
investigating
We are continuing our work with the upstream vendor to implement a resolution for the Edge Standard hostname provisioning failures. Thank you for your patience while we work to restore full functionality. We will post another update as soon as we have new findings.
investigating
Investigation into the Edge Standard hostname provisioning failures remains ongoing in coordination with our upstream vendor. There are no significant changes to report at this stage. We will share further updates as our investigation progresses.
investigating
We are continuing to investigate the Edge Standard hostname provisioning failures with the engineering team and upstream vendor. We are currently testing fresh domain provisioning to verify status and will share the next update once we have more findings.
investigating
We are aware of an issue affecting new domain onboarding to the Edge Standard CDN. Customers attempting to add a new domain may see the configuration remain in a “Configure Failed” state. Our team is actively investigating the issue and working to restore normal functionality as soon as possible. We will provide another update once the issue has been resolved.
investigating
We are aware of an issue affecting new domain onboarding to the Edge Standard CDN. Customers attempting to add a new domain may see the configuration remain in a “Configure Failed” state. Our team is actively investigating the issue and working to restore normal functionality as soon as possible. We will provide another update once the issue has been resolved.
We are no longer seeing new instances of the issue affecting pipeline job starts. Our team continues to monitor the service for any recurrence. Further updates will be provided as more information becomes available.
investigating
We are currently investigating an issue where some customers are experiencing timeouts and errors when attempting to initiate Pipelines jobs. Our engineering team is actively looking into the cause of these failures. We will provide another update as soon as more information becomes available.
Acquia has detected a temporary service interruption impacting the Acquia Task system. This is tied to an outage in AWS US-WEST-2 Region. We are seeing early signs of recovery and continue to monitor their status for full recovery.
Multiple customers are currently affected by what appears to be an outage impacting the Site Studio endpoint
Our upstream search infrastructure partner, SearchStax, has identified the root cause of the issue affecting the display of Pulse Performance Graphs. A fix is currently being implemented. Core search functionality remains fully operational and unaffected. We will continue to provide updates as the situation progresses.
investigating
Our upstream search infrastructure partner, SearchStax, is currently experiencing an issue affecting the display of Pulse Performance Graphs; core search functionality remains fully operational and unaffected. SearchStax is actively investigating and working toward a resolution — clearing browser cookies and refreshing the page may help in the meantime. We will provide updates as the situation progresses.
A fix has been implemented and we are monitoring to ensure stability. We're also processing work that accumulated during the incident.
investigating
We are currently investigating an issue with degraded file processing for customers hosted in the EU.
Legacy Incident Archive
23 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Vendor API Issue: Security and Performance Metrics
minorSource not attested
Last archived state: resolved
View archived record details
Acquia Edge Standard
investigating
We are aware of an issue affecting all Edge Standard customers, where traffic peak queries are currently failing due to an issue with a vendor API. As a result, security and performance metrics are currently unavailable in the Edge Standard UI. Our team is working with the vendor to understand and resolve the issue. We will provide further updates as more information becomes available.
Incident with Akamai
minorSource not attested
Last archived state: resolved
View archived record details
Acquia Edge CDNAcquia Edge Security
identified
We are continuing to monitor the ongoing incident while our partner work towards a resolution. There is no new information to share at this time, but we are actively tracking the situation. We will post further details as soon as we receive a progress update from our partner.
identified
We are continuing to monitor the situation while our partner works toward a resolution. There are no new updates to report at this time, but we will share further details as soon as we receive progress from their team.
identified
Our partners are continuing to work on a fix for this issue. We will provide an update when more information becomes available.
identified
We were informed of an emerging issue with connection drops and increased latency for services in the Miami region for customers using Edge Powered by Akamai. The cause of the issue has been identified, and the partner is working on a fix. The issue appears to have started at 16:39 UTC on August 13, 2026. We will provide another update as soon as one comes available.
Log Download Failures
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue affecting log download tasks has been mitigated. The Sumo Logic team reverted the change that caused the failures, and log download tasks should now be completing successfully. We are continuing to monitor the service to ensure the issue remains resolved. Further updates will be provided if needed.
investigating
We are investigating an issue affecting log download functionality for some customers. Some log download requests may fail or not complete successfully.
Our engineering teams are actively investigating the issue and working to restore normal functionality. Other services remain unaffected.
We will provide further updates as more information becomes available.
New Support Ticket Creation Impacted in Cloud UI Portal
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix was implemented for the issue impacting Cloud UI Portal, where some users were unable to submit new support tickets. We are actively monitoring the system to ensure full stability and will provide a final update once the issue is fully resolved
identified
We have identified the issue impacting the Cloud UI Portal, where some users are unable to create or submit new support tickets. If you are experiencing a critical issue that requires immediate attention and are unable to submit a ticket, please contact our support team directly via alternative channels found here: https://docs.acquia.com/service-offerings/contacting-acquia-support
Thank you for your patience as we work to resolve this quickly.
investigating
We are currently investigating an issue impacting the Cloud UI portal, where users are unable to create or submit new support tickets.
Affected Service: New support ticket creation in the Cloud UI portal.
Unaffected Services: Access to existing tickets, general portal navigation, and all underlying cloud services remain fully operational.
Current Workaround:
If you are experiencing a critical issue that requires immediate attention, please contact our support team directly via alter...
Delays in Database Backups and Code Deployments on Acquia Cloud Platform
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Acquia detected a service interruption on Acquia Cloud Platform, causing delays in database backups and code deployments using the db backup cloud action. This issue was identified and remediated. We are currently monitoring to confirm full resolution. Affected customers may have experienced stuck or timed-out tasks. Only a subset of customers in us-east-1 may have been impacted.
Acquia Cloud Pipelines – Jobs Failing to Start (Queued State)
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented for the internal system error affecting Acquia Cloud Pipelines. New pipeline jobs are now processing normally, and any previously queued jobs are currently being picked up and processed based on workload. We are actively monitoring the system to ensure full stability and will provide a final update once the incident is fully resolved.
investigating
We are currently investigating an issue where Acquia Cloud Pipelines jobs are failing to start and remaining in a "Queued" state. Users experiencing this issue may see log messages indicating that the job failed to start due to an internal system error and that Pipelines will automatically retry.
Our engineering team is actively engaged and looking into the root cause of this platform-wide issue. We will provide another update as soon as we have more information or a resolution.
July 2026
Issue Affecting Related & Popular Search Results
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented for the issue affecting related and popular search functionality and Pulse monitoring. We are actively monitoring the systems to confirm full restoration of service. We will provide a final update once stability is confirmed.
identified
We've identified an issue affecting related and popular search functionality. Our team is actively deploying a fix, and we will share further updates as progress is made.
SearchStax: Issue Affecting Related & Popular Search Results
Source not attested
Last archived state: resolved
View archived record details
identified
We've identified an issue affecting related and popular search functionality. Our team is actively deploying a fix, and we will share further updates as progress is made.
identified
We've identified an issue affecting related and popular search functionality. Our team is actively deploying a fix, and we will share further updates as progress is made.
AcquiaDAM sites not available
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring to ensure stability.
identified
We’ve identified the issue affecting the availability of some sites and are actively working on resolving the issue.
identified
Investigating - We're aware of an issue affecting the availability of some sites and are actively investigating.
GitHub Incident Impacting Acquia Pipelines
minorSource not attested
Last archived state: resolved
View archived record details
identified
Acquia Pipelines is currently facing disruptions due to an ongoing incident at GitHub (https://www.githubstatus.com/incidents/g40zcbvchny4), where some SSH connections using deploy keys are currently failing. Customers whose applications are connected to GitHub via Acquia Pipelines may experience issues executing Pipelines jobs. Please note that existing application environments remain entirely unaffected and are operating normally.
