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74.7%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
74.2%
31
8
September 2026
80%
30
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Acquia has implemented a fix for the issue preventing customers from pushing configuration updates to Source CMS sites. Our engineering team is monitoring to confirm that configuration updates are processing as expected. We will continue to provide updates as more information becomes available.
identified
Acquia has identified the cause of the issue preventing customers from pushing configuration updates to Source CMS sites. Our engineering team is actively working on a resolution. We will continue to provide updates as more information becomes available.
investigating
Acquia is continuing to investigate this issue. We will provide further updates as more information becomes available.
investigating
Acquia is investigating an issue preventing customers from pushing configuration updates to Source CMS sites. Our engineering team is actively investigating, and we will continue to provide updates as more information becomes available.
Acquia Campaign Studio – Email Rendering Issues in Outlook
Acquia is continuing to work on a resolution for the Outlook email rendering issue affecting Acquia Campaign Studio instances opted into General Availability. We apologize for the continued inconvenience and will provide further updates as soon as more progress is made.
identified
Acquia is still working on a fix to address an issue with Acquia Campaign Studio impacting all instances opted into General Availability that is causing emails sent to not render in Outlook properly. We will provide updates as they are available.
identified
Acquia has identfied an issue with Acquia Campaign Studio impacting all instances opted into General Availability, causing emails sent to not render in Outlook properly. If you are uncertain if your instance is impacted, please reach out to Support. We will continue to keep you updated.
We've implemented a fix for the issue causing previews to not display for share and embed links for some newly uploaded assets. We're working through the backlog of impacted links and are monitoring to ensure stability.
identified
We are currently investigating an issue where share and embed links do not display a preview for some newly uploaded assets.
identified
We are currently investigating an issue where share and embed links do not display a preview for some newly uploaded assets.
Acquia has detected a temporary service interruption in Acquia Cloud Next impacting some applications
Services for Acquia Cloud Next are currently interrupted for some users. We are working to resolve this at this time. We will provide additional updates when services have been fully restored.
investigating
We are currently investigating an interruption of service for a subset of customers in Acquia Cloud Next. We will provide additional information as it becomes available.
A fix has been implemented and access to the Code Studio user interface has been restored. All associated platform services are currently online. Our team is actively monitoring performance to ensure ongoing stability, and we will provide a final update once stability is confirmed.
investigating
We are continuing to investigate this issue.
investigating
Users accessing Code Studio may encounter HTTP 502 Bad Gateway errors or experience service unavailability. Our engineering teams are actively investigating the issue with the highest priority to restore normal operation as quickly as possible. We apologize for the inconvenience caused.
Acquia has restored all services that were temporarily disabled as a security precaution during our recent security maintenance. All customer applications have been patched and remain online.
The Acquia Cloud Platform (user interface, Cloud API, Pipelines, and code deployments), Acquia ID, Acquia CLI, Acquia Support systems, Acquia Site Studio, Acquia Source CMS, Acquia Web Governance, Acquia Campaign Studio, and Acquia Campaign Factory are now fully operational.
Acquia is completing final checks & monitoring all services to ensure continued stability. If you experience any issues, contact Acquia Support. For ongoing updates, subscribe to Acquia Status and the Acquia Trust Center.
identified
We have successfully restored services for both Acquia Campaign Factory and Acquia Campaign Studio. Both platforms are now fully operational and functioning normally. Thank you for your patience while our team worked to resolve this issue.If you are facing any issues, contact Acquia Support. For updates about this ongoing maintenance, subscribe to Acquia Maintenance.
identified
We have made further progress by restoring services for Acquia Campaign Factory, which are now fully operational.We are continuing to work on restoring service for Acquia Campaign Studio and will keep you updated as more information becomes available.
identified
Acquia is still working on to restore the services for Acquia Campaign Studio and Acquia Campaign Factory. We will continue to keep you updated as more information becomes available.
identified
All Acquia customer applications have been patched and remain online. Core services have been restored, and Acquia Web Governance is operational. Work continues on restoring Acquia Campaign Studio and Acquia Campaign Factory. Our teams are actively working to restore these services and will provide further updates as more information becomes available.
monitoring
We have made further progress as Acquia Source CMS and Acquia CLI are now fully operational. Work continues on Acquia Campaign Studio, Acquia Campaign Factory, and Acquia Web Governance Statistics, and we will share our next update shortly.
identified
Acquia has restored many services temporarily disabled during our security maintenance, and all customer applications remain patched and online.
Core services—including the Acquia Cloud Platform (UI, API, Pipelines, and deployments), Acquia ID, Cloud CD Pipelines, Acquia Support ticketing, and Acquia Site Studio—are fully operational.
Work continues on releasing updates for Acquia Source CMS, Acquia CLI, Campaign Studio, Campaign Factory, and Web Governance Statistics. We will continue to provide further updates as these finalize.
identified
Acquia continues to address the critical PHP security release across our products. Here is the current status:
Patching progress:
All Acquia customer applications have been patched.
Acquia is still pending an operating system security update from external services to restore our disabled backend services.
As a security precaution, Acquia has temporarily disabled some services while we wait for an operating system security update from external services.
Our external service has indicated that this update is expected on 22 October 2026.
Acquia is working internally on alternative options to restore services as soon as possible.
Current Status:
Acquia Cloud Platform:
Your applications remain online and you can sign in to Drupal.
You cannot use the Acquia Cloud Platform user interface, Cloud API, Acquia CLI, Pipelines, or code deployments.
Acquia Support:
Some support systems are degraded, and you may not be able to submit support tickets.
For urgent issues, contact the Acquia Support team directly via phone.
Please refer to our support guide for a list of regional contact numbers: Contacting Acquia Support .
Acquia Campaign Studio and Acquia Campaign Factory:
Instances are temporarily offline.
Acquia Site Studio:
The Site Studio API is unavailable.
You cannot edit pages that use a Site Studio layout canvas
Acquia Web Governance:
You can continue to use Acquia Web Governance.
Statistics will be unavailable beginning tonight, and we expect to restore them by the end of day on 22 October 2026.
If you took your application offline: If your team took your application offline as a precaution, you cannot bring it back online until Acquia Cloud Platform backend services are restored. We will post on Acquia Status as soon as services are available.
Customer Action:
No action is required.
For ongoing updates, see Acquia Status and subscribe to the Acquia Trust Center.
identified
Acquia is continuing to work with external services on the pending security update. Acquia Cloud Platform management services, Acquia Campaign Studio, Acquia Campaign Factory, and Site Studio remain temporarily unavailable.
Your applications remain online and available to visitors, and you can still sign in to Drupal.
We understand that customers are currently unable to access the Acquia Support portal to submit tickets online. If you require assistance during this time, you can contact the Acquia Support team directly via phone. Please refer to our support guide for a list of regional contact numbers: https://docs.acquia.com/support/guide/#contacting-acquia-support
We are continuing to monitor the situation and will provide further updates as more information becomes available.
identified
Acquia is continuing to work with external services on the pending security update. Acquia Cloud Platform management services remain temporarily unavailable, as well as Acquia Campaign Studio, Acquia Campaign Factory & Site Studio.
Your applications remain online and available to visitors, and you can still sign in to Drupal.
We understand that customers are currently unable to access the Acquia Support portal to submit tickets online. If you require assistance during this time, you can contact the Acquia Support team directly via phone. Please refer to our support guide for a list of regional contact numbers: https://docs.acquia.com/support/guide/#contacting-acquia-support
We are continuing to monitor the situation and will provide further updates as more information becomes available.
identified
As an additional security precaution, we have also temporarily disabled services for Acquia Campaign Studio, Acquia Campaign Factory & Site Studio.
We understand that customers are currently unable to access the Acquia Support portal to submit tickets online. If you require assistance during this time, you can contact the Acquia Support team directly via phone. Please refer to our support guide for a list of regional contact numbers: https://docs.acquia.com/support/guide/#contacting-acquia-support
We are continuing to monitor the situation and will provide further updates as more information becomes available.
identified
As an additional security precaution, we have also temporarily disabled services for Acquia Campaign Studio, Acquia Campaign Factory & Site Studio.
We understand that customers are currently unable to access the Acquia Support portal to submit tickets online. If you require assistance during this time, you can contact the Acquia Support team directly via phone. Please refer to our support guide for a list of regional contact numbers: https://docs.acquia.com/support/guide/#contacting-acquia-support
We are continuing to monitor the situation and will provide further updates as more information becomes available.
identified
As a security precaution related to a critical PHP security release, Acquia has temporarily disabled some Acquia Cloud Platform management services while we wait for a pending operating system security update from AWS.
Your applications remain online and available to visitors, and you can still sign in to Drupal.
During this time, you will not be able to sign in to Acquia, access the Acquia Support portal to submit tickets, use Acquia Cloud Platform management tools or Cloud API, deploy code to production environments, or view Acquia Maintenance.
Acquia does not have an estimated restoration time yet. We will post updates here, including when services are available again. For more information, subscribe to the Acquia Acquia Trust Center | Powered by SafeBase(https://security.acquia.com/) .
Maintenance reference #7614
Acquia has identified and deployed a fix for the issue impacting Code Studio that caused some jobs to fail. We are monitoring to ensure stability.
investigating
Acquia is still investigating an issue in Code Studio that is causing some jobs to fail. We will continue to keep you updated with our investigation.
investigating
Acquia is investigating an issue in Code Studio that is causing some jobs to fail with a connection timed out error. We will update you as soon as more information becomes available.
Acquia has detected a service interruption affecting Acquia Source
Acquia has mitigated most of the impact of the caching issue and is continuing work on a solution for sites still impacted. We will update as new information becomes available.
identified
Acquia is continuing work on remediation of the caching issue with Source CMS. We will keep you updated as we continue the work and more information becomes available.
identified
Acquia is continuing to work on remediation on the impact of sites experiencing the caching issue with Source CMS. We will continue to keep you updated as more information becomes available.
identified
The cause has been identified and active remediation is underway. Acquia is working to restore full functionality to Source CMS. We will continue to keep you updated as more information becomes available.
investigating
Acquia is investigating a caching issue impacting Source CMS that is resulting in downtime for impacted sites. We will update you as more information becomes available.
We have identified the root cause of the issue resulting in site unavailability and performance issues for a subset of Acquia Cloud Next applications. We are working towards implementing a fix. We will provide another update once we can verify full service restoration.
investigating
We are continuing to investigate the site unavailability and performance issues affecting a subset of Acquia Cloud Next applications. Impacted customers might see intermittent 404 Not Found errors while accessing their application.
Our engineering and operations teams remain actively engaged in determining the root cause. We will provide another update as soon as more information becomes available.
investigating
We are currently investigating reports of site unavailability and performance issues affecting a subset of applications on Acquia Cloud Next.
Our engineering and operations teams are actively analyzing the issue to determine the root cause and restore full service as quickly as possible.
Legacy Incident Archive
23 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Vendor API Issue: Security and Performance Metrics
minorSource not attested
Last archived state: resolved
View archived record details
Acquia Edge Standard
investigating
We are aware of an issue affecting all Edge Standard customers, where traffic peak queries are currently failing due to an issue with a vendor API. As a result, security and performance metrics are currently unavailable in the Edge Standard UI. Our team is working with the vendor to understand and resolve the issue. We will provide further updates as more information becomes available.
Incident with Akamai
minorSource not attested
Last archived state: resolved
View archived record details
Acquia Edge CDNAcquia Edge Security
identified
We are continuing to monitor the ongoing incident while our partner work towards a resolution. There is no new information to share at this time, but we are actively tracking the situation. We will post further details as soon as we receive a progress update from our partner.
identified
We are continuing to monitor the situation while our partner works toward a resolution. There are no new updates to report at this time, but we will share further details as soon as we receive progress from their team.
identified
Our partners are continuing to work on a fix for this issue. We will provide an update when more information becomes available.
identified
We were informed of an emerging issue with connection drops and increased latency for services in the Miami region for customers using Edge Powered by Akamai. The cause of the issue has been identified, and the partner is working on a fix. The issue appears to have started at 16:39 UTC on August 13, 2026. We will provide another update as soon as one comes available.
Log Download Failures
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue affecting log download tasks has been mitigated. The Sumo Logic team reverted the change that caused the failures, and log download tasks should now be completing successfully. We are continuing to monitor the service to ensure the issue remains resolved. Further updates will be provided if needed.
investigating
We are investigating an issue affecting log download functionality for some customers. Some log download requests may fail or not complete successfully.
Our engineering teams are actively investigating the issue and working to restore normal functionality. Other services remain unaffected.
We will provide further updates as more information becomes available.
New Support Ticket Creation Impacted in Cloud UI Portal
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix was implemented for the issue impacting Cloud UI Portal, where some users were unable to submit new support tickets. We are actively monitoring the system to ensure full stability and will provide a final update once the issue is fully resolved
identified
We have identified the issue impacting the Cloud UI Portal, where some users are unable to create or submit new support tickets. If you are experiencing a critical issue that requires immediate attention and are unable to submit a ticket, please contact our support team directly via alternative channels found here: https://docs.acquia.com/service-offerings/contacting-acquia-support
Thank you for your patience as we work to resolve this quickly.
investigating
We are currently investigating an issue impacting the Cloud UI portal, where users are unable to create or submit new support tickets.
Affected Service: New support ticket creation in the Cloud UI portal.
Unaffected Services: Access to existing tickets, general portal navigation, and all underlying cloud services remain fully operational.
Current Workaround:
If you are experiencing a critical issue that requires immediate attention, please contact our support team directly via alter...
Delays in Database Backups and Code Deployments on Acquia Cloud Platform
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Acquia detected a service interruption on Acquia Cloud Platform, causing delays in database backups and code deployments using the db backup cloud action. This issue was identified and remediated. We are currently monitoring to confirm full resolution. Affected customers may have experienced stuck or timed-out tasks. Only a subset of customers in us-east-1 may have been impacted.
Acquia Cloud Pipelines – Jobs Failing to Start (Queued State)
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented for the internal system error affecting Acquia Cloud Pipelines. New pipeline jobs are now processing normally, and any previously queued jobs are currently being picked up and processed based on workload. We are actively monitoring the system to ensure full stability and will provide a final update once the incident is fully resolved.
investigating
We are currently investigating an issue where Acquia Cloud Pipelines jobs are failing to start and remaining in a "Queued" state. Users experiencing this issue may see log messages indicating that the job failed to start due to an internal system error and that Pipelines will automatically retry.
Our engineering team is actively engaged and looking into the root cause of this platform-wide issue. We will provide another update as soon as we have more information or a resolution.
July 2026
Issue Affecting Related & Popular Search Results
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented for the issue affecting related and popular search functionality and Pulse monitoring. We are actively monitoring the systems to confirm full restoration of service. We will provide a final update once stability is confirmed.
identified
We've identified an issue affecting related and popular search functionality. Our team is actively deploying a fix, and we will share further updates as progress is made.
SearchStax: Issue Affecting Related & Popular Search Results
Source not attested
Last archived state: resolved
View archived record details
identified
We've identified an issue affecting related and popular search functionality. Our team is actively deploying a fix, and we will share further updates as progress is made.
identified
We've identified an issue affecting related and popular search functionality. Our team is actively deploying a fix, and we will share further updates as progress is made.
AcquiaDAM sites not available
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring to ensure stability.
identified
We’ve identified the issue affecting the availability of some sites and are actively working on resolving the issue.
identified
Investigating - We're aware of an issue affecting the availability of some sites and are actively investigating.
GitHub Incident Impacting Acquia Pipelines
minorSource not attested
Last archived state: resolved
View archived record details
identified
Acquia Pipelines is currently facing disruptions due to an ongoing incident at GitHub (https://www.githubstatus.com/incidents/g40zcbvchny4), where some SSH connections using deploy keys are currently failing. Customers whose applications are connected to GitHub via Acquia Pipelines may experience issues executing Pipelines jobs. Please note that existing application environments remain entirely unaffected and are operating normally.
