Acquia Inc Outage History
Uptime record, past incidents, and downtime history for Acquia Inc.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 66.7% | 15 | 5 |
| July 2026 | 87.1% | 31 | 4 |
| June 2026 | 86.7% | 30 | 4 |
| May 2026 | 100% | 15 | 0 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
May 17
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Log Download Failures
Started: Aug 11, 7:40 AM
monitoring
The issue affecting log download tasks has been mitigated. The Sumo Logic team reverted the change that caused the failures, and log download tasks should now be completing successfully. We are continuing to monitor the service to ensure the issue remains resolved. Further updates will be provided if needed.
Aug 11, 9:38 AM
investigating
We are investigating an issue affecting log download functionality for some customers. Some log download requests may fail or not complete successfully.
Our engineering teams are actively investigating the issue and working to restore normal functionality. Other services remain unaffected.
We will provide further updates as more information becomes available.
Aug 11, 7:40 AM
New Support Ticket Creation Impacted in Cloud UI Portal
Started: Aug 10, 6:29 PM
monitoring
A fix was implemented for the issue impacting Cloud UI Portal, where some users were unable to submit new support tickets. We are actively monitoring the system to ensure full stability and will provide a final update once the issue is fully resolved
Aug 10, 7:15 PM
identified
We have identified the issue impacting the Cloud UI Portal, where some users are unable to create or submit new support tickets. If you are experiencing a critical issue that requires immediate attention and are unable to submit a ticket, please contact our support team directly via alternative channels found here: https://docs.acquia.com/service-offerings/contacting-acquia-support
Thank you for your patience as we work to resolve this quickly.
Aug 10, 6:36 PM
investigating
We are currently investigating an issue impacting the Cloud UI portal, where users are unable to create or submit new support tickets.
Affected Service: New support ticket creation in the Cloud UI portal.
Unaffected Services: Access to existing tickets, general portal navigation, and all underlying cloud services remain fully operational.
Current Workaround:
If you are experiencing a critical issue that requires immediate attention, please contact our support team directly via alter...
Aug 10, 6:29 PM
Delays in Database Backups and Code Deployments on Acquia Cloud Platform
Started: Aug 6, 9:54 PM
monitoring
Acquia detected a service interruption on Acquia Cloud Platform, causing delays in database backups and code deployments using the db backup cloud action. This issue was identified and remediated. We are currently monitoring to confirm full resolution. Affected customers may have experienced stuck or timed-out tasks. Only a subset of customers in us-east-1 may have been impacted.
Aug 6, 9:54 PM
Acquia Cloud Pipelines – Jobs Failing to Start (Queued State)
Started: Aug 4, 2:45 PM
monitoring
A fix has been implemented for the internal system error affecting Acquia Cloud Pipelines. New pipeline jobs are now processing normally, and any previously queued jobs are currently being picked up and processed based on workload. We are actively monitoring the system to ensure full stability and will provide a final update once the incident is fully resolved.
Aug 4, 3:32 PM
investigating
We are currently investigating an issue where Acquia Cloud Pipelines jobs are failing to start and remaining in a "Queued" state. Users experiencing this issue may see log messages indicating that the job failed to start due to an internal system error and that Pipelines will automatically retry.
Our engineering team is actively engaged and looking into the root cause of this platform-wide issue. We will provide another update as soon as we have more information or a resolution.
Aug 4, 2:45 PM
July 2026
Issue Affecting Related & Popular Search Results
Started: Jul 23, 4:48 PM
monitoring
A fix has been implemented for the issue affecting related and popular search functionality and Pulse monitoring. We are actively monitoring the systems to confirm full restoration of service. We will provide a final update once stability is confirmed.
Jul 23, 5:10 PM
identified
We've identified an issue affecting related and popular search functionality. Our team is actively deploying a fix, and we will share further updates as progress is made.
Jul 23, 4:48 PM
SearchStax: Issue Affecting Related & Popular Search Results
Started: Jul 23, 4:12 PM
identified
We've identified an issue affecting related and popular search functionality. Our team is actively deploying a fix, and we will share further updates as progress is made.
Jul 23, 4:24 PM
identified
We've identified an issue affecting related and popular search functionality. Our team is actively deploying a fix, and we will share further updates as progress is made.
Jul 23, 4:12 PM
AcquiaDAM sites not available
Started: Jul 21, 11:08 PM
monitoring
A fix has been implemented and we are monitoring to ensure stability.
Jul 21, 11:48 PM
identified
We’ve identified the issue affecting the availability of some sites and are actively working on resolving the issue.
Jul 21, 11:11 PM
identified
Investigating - We're aware of an issue affecting the availability of some sites and are actively investigating.
Jul 21, 11:08 PM
GitHub Incident Impacting Acquia Pipelines
Started: Jul 21, 11:39 AM
identified
Acquia Pipelines is currently facing disruptions due to an ongoing incident at GitHub (https://www.githubstatus.com/incidents/g40zcbvchny4), where some SSH connections using deploy keys are currently failing. Customers whose applications are connected to GitHub via Acquia Pipelines may experience issues executing Pipelines jobs. Please note that existing application environments remain entirely unaffected and are operating normally.
Jul 21, 11:39 AM
Temporary Disruption In CDN Provisioning For Acquia Edge Standard
Started: Jul 17, 9:41 AM
monitoring
A fix has been implemented for the issue impacting CDN provisioning for Edge Standard. We are now actively monitoring the environment to confirm full resolution. New domain configurations should begin processing normally. We will continue to monitor the fix and provide a final update once we have confirmed stability. Thank you for your patience.
Jul 17, 7:27 PM
identified
We have identified the root cause of the issue impacting CDN provisioning for Edge Standard. New domain configurations may still fail to complete during this time. Our engineering team is engaged with our upstream provider and actively working on a fix. Existing domains and currently active CDN configurations remain unaffected. We will provide further updates as progress is made toward resolution. We apologise for the inconvenience.
Jul 17, 7:01 PM
investigating
We are continuing to investigate an issue impacting CDN provisioning for Edge Standard. New domain configurations may fail to complete. Our engineering team is actively working to identify the root cause and restore normal operations. Existing domains and currently active CDN configurations remain unaffected.
We will provide further updates as more information becomes available. We apologise for the inconvenience.
Jul 17, 4:08 PM
investigating
We are currently investigating an issue impacting CDN provisioning for Edge Standard. New domain configurations may not complete successfully during this time. Our team is actively working to resolve the issue and restore normal operations. Existing domains remain unaffected. We apologise for the inconvenience and will provide further updates as more information becomes available.
Jul 17, 9:41 AM
June 2026
Acquia has detected a temporary service interruption affecting Acquia Edge powered by Cloudflare services
Started: Jun 22, 3:05 PM
monitoring
Acquia Edge powered by Cloudflare services are recovering as our upstream provider has successfully mitigated the majority of congestion and packet drops.We are actively monitoring the recovery process and will provide additional updates once services have been fully restored.
Jun 22, 5:08 PM
identified
Issue impacting Acquia Edge powered by Cloudflare services has been identified. Our upstream provider is continuously working to mitigate the impact. We will provide additional updates when services have been fully restored.
Jun 22, 4:08 PM
identified
Acquia Edge powered by Cloudflare services for some applications are currently interrupted. Customers connecting through North America or accessing services in Europe may see increased latencies and timeouts for applications utilizing Acquia Edge powered by Cloudflare services. Our upstream provider has identified the issue & working towards implementing a fix. We will provide additional updates when services have been fully restored.
Jun 22, 3:05 PM
investigating
Acquia Edge powered by Cloudflare services for some applications are currently interrupted. Customers connecting through North America or accessing services in Europe may see increased latencies and timeouts for applications utilizing Acquia Edge powered by Cloudflare services. We are working with upstream provider to resolve it at this time. We will provide additional updates when services have been fully restored.
Jun 22, 2:59 PM
CDP Google ads campaign failure in production
Started: Jun 11, 2:02 PM
monitoring
The underlying cause of the recent service interruption has been successfully identified and resolved by our engineering team. All affected services have been fully restored, and core systems are operating normally. We are continuing to monitor performance closely to ensure ongoing stability. We sincerely apologize for the disruption to your workflow and appreciate your patience while we worked to resolve this.
Jun 12, 5:25 AM
identified
Acquia has identified an issue impacting Google Ads connector processing due to the deprecation of a Google Ads API version used by certain connector workflows. As a result, some Google Ads audience and offline conversion synchronization jobs may fail to execute successfully. We have identified the root cause and is actively deploying a fix.
Jun 11, 6:36 PM
investigating
Acquia has identified an issue impacting Google Ads connector processing due to the deprecation of a Google Ads API version used by certain connector workflows. As a result, some Google Ads audience and offline conversion synchronization jobs may fail to execute successfully. We have identified the root cause and is actively deploying a fix.
Jun 11, 2:02 PM
Investigating Login Issues with Acquia Campaign Studio and Campaign Factory,
Started: Jun 1, 5:21 AM
monitoring
We have resolved the service interruption affecting Acquia Campaign Studio and Campaign Factory, where users were experiencing login failures. Our engineering and operations teams are actively monitoring the situation to ensure platform stability and performance remain optimal.
We will continue to keep a close watch on the system to prevent any further recurrence.
Jun 1, 7:20 AM
investigating
We are currently investigating a service interruption affecting Acquia Campaign Studio and Campaign Factory, where users are experiencing login failures. Our engineering and operations teams are actively triaging the situation to identify the root cause. We treat login disruptions with the highest priority and will provide regular updates here as we uncover more information.
Jun 1, 5:21 AM
May 2026
Acquia has detected a service interruption affecting multiple servers and balancers in us-east-1b
Started: May 8, 12:16 AM
investigating
This issue impacts Acquia CDP clients & few Acquia Cloud Platform customers on the US Prod platform. We are still maintaining communication with our upstream provider as work is done to resolve the underlying issue. Mitigation efforts are still underway, and our team continues to actively monitor the environment. We will provide another update as soon as the status changes or more information becomes available.
May 8, 11:24 PM
investigating
This issue is impact Acquia CDP clients & few Acquia Cloud Platform customers on the US Prod platform. We are still maintaining communication with our upstream provider while work is done to resolve the underlying issue. Mitigation efforts are still underway, and our team continues to actively monitor the environment. We will provide another update as soon as the status changes or more information becomes available.
May 8, 9:43 PM
investigating
This issue continues to impact Acquia CDP clients & few Acquia Cloud Platform customers on the US Prod platform. We are maintaining close communication with our upstream provider while work is done resolve the underlying issue. Mitigation efforts are still underway, and our team continues to actively monitor the environment. We will provide another update as soon as the status changes or more information becomes available.
May 8, 7:37 PM
investigating
We have successfully relaunched services & has unblocked issue for the majority of impacted Acquia Cloud platform customers. However, the underlying issue continues to impact Acquia CDP clients & few Acquia Cloud Platform customers on the US Prod platform. We are maintaining close communication with our upstream provider while they work to resolve the underlying issue. Mitigation efforts are still underway, and our team continues to actively monitor the environment. We will provide another up...
May 8, 5:36 PM
investigating
We have successfully relaunched services & has unblocked issue for the majority of impacted Acquia Cloud platform customers. These services are currently showing signs of recovery, and we are monitoring them closely to ensure continued stability. However, the underlying issue continues to impact Acquia CDP clients on the US Prod platform. We are maintaining close communication with our upstream provider while they work to resolve the underlying issue. Mitigation efforts are still underway, an...
May 8, 3:04 PM
investigating
We are maintaining close communication with our upstream provider while they work to resolve the underlying issue. Mitigation efforts are still underway, and our team continues to actively monitor the environment. We will provide another update as soon as the status changes or more information becomes available.
May 8, 1:14 PM
investigating
We continue to maintain close communication with our upstream provider as they work to resolve the underlying issue. During our ongoing investigation, we have identified that Acquia CDP clients on the US Prod platform are also currently impacted by this outage. Mitigation efforts remain underway, and our team is continuously monitoring the environment. We will provide our next update as soon as there is a change in status or more information becomes available.
May 8, 11:10 AM
investigating
We are maintaining close communication with our upstream provider as they work to resolve the underlying issue. Mitigation efforts are still underway, and our team is continuously monitoring the environment. We will provide our next update as soon as there is a change in status.
May 8, 10:23 AM
investigating
Our teams remain actively engaged with our upstream provider to resolve the ongoing impact to our services. We are continuously monitoring the situation and will provide further updates as soon as we have new details to share.Our next scheduled update will be at 10:00 AM UTC.
May 8, 8:12 AM
investigating
We are continuing to work with our upstream provider to address the ongoing service interruption. Our engineering teams remain actively engaged in resolving the issue. We will provide another update as soon as more information becomes available.
May 8, 6:48 AM
investigating
Acquia is impacted by upstream provider. Our teams are working diligently to resolve the issue. We will continue to provide updates as soon as they are available.
May 8, 5:39 AM
investigating
Acquia is still investigating the cause of the issue, we will provide additional updates as they become available.
May 8, 3:47 AM
investigating
We are continuing to investigate a service interruption that impacts multiple servers and balancers in AWS Availability Zone us-east-1b. Our teams are working diligently to resolve the issue. We will continue to provide updates as soon as they are available.
May 8, 2:34 AM
investigating
Acquia has detected a service interruption affecting multiple servers and balancers in AWS Availability Zone us-east-1b. Acquia is investigating the cause and working to restore full services as soon as possible.
May 8, 12:16 AM
Degraded Portals Performance
Started: May 5, 7:43 PM
monitoring
A fix has been implemented for the issue causing degraded Portals performance and we're monitoring to ensure stability.
May 5, 11:21 PM
identified
We've identified the issue causing degraded Portals performance for some customers and we are working on a fix.
May 5, 11:08 PM
investigating
We are still investigating an issue where some customers are encountering degraded performance when loading Portals.
May 5, 10:13 PM
investigating
We are investigating an issue where some customers are encountering degraded performance when loading Portals.
May 5, 7:43 PM
April 2026
Acquia DAM Degraded Performance
Started: Apr 29, 3:33 PM
identified
We have identified the issue causing the global navigation bar to take longer to load than expected, and we are working on a fix.
Apr 29, 10:40 PM
investigating
We are continuing to investigate an issue where the global navigation bar is taking longer to load than expected.
Apr 29, 9:08 PM
investigating
We are investigating an issue where the global navigation bar is taking longer to load than expected.
Apr 29, 3:33 PM
Issue Impacting Code Deployments on Cloud Platform
Started: Apr 21, 4:41 PM
monitoring
We have implemented a fix for the issue impacting code deployment for a subset of customers on our cloud platform. We are actively monitoring our resolution, please let us know if you continue to experience issues with Git push commands. We will continue to keep you updated and appreciate your continued patience.
Apr 21, 10:26 PM
identified
We identified the issue impacting code deployment for a subset of customers on our cloud platform. Our engineering team remains actively engaged and are working toward a resolution, and users may continue to experience issues with Git push commands during this time. We will share further updates as more information becomes available and appreciate your continued patience.
Apr 21, 10:05 PM
investigating
We are continuing to investigate the issue impacting code deployment for a subset of customers on our cloud platform. Our engineering team remains actively engaged and are working toward a resolution, and users may continue to experience issues with Git push commands during this time. We will share further updates as more information becomes available and appreciate your continued patience.
Apr 21, 7:12 PM
investigating
Acquia is currently investigating an issue impacting code deployments for a subset of customers on our Cloud Platform, where users may experience rejected git push commands. Our internal team is actively working to resolve the issue and restore full deployment functionality as soon as possible. We apologise for the inconvenience and will provide further updates as more information becomes available.
Apr 21, 4:41 PM
Issue Impacting Code Deployments on Cloud Platform
Started: Apr 21, 4:08 AM
investigating
We are continuing to investigate the issue impacting code deployment for a subset of customers on our cloud platform. Our engineering team remains actively engaged and are working toward a resolution, and users may continue to experience issues with Git push commands during this time. We will share further updates as more information becomes available and appreciate your continued patience.
Apr 21, 7:41 AM
investigating
Acquia is currently investigating an issue impacting code deployments for a subset of customers on our Cloud Platform, where users may experience rejected git push commands. Our internal team is actively working to resolve the issue and restore full deployment functionality as soon as possible. We apologise for the inconvenience and will provide further updates as more information becomes available.
Apr 21, 4:08 AM
Acquia has detected TFA Authentication Issues Resulting in 403 Forbidden Errors
Started: Apr 20, 5:39 AM
monitoring
Our engineering team has implemented a fix for the Two-Factor Authentication (TFA) issue that was preventing some users from logging into the Acquia Cloud UI. Services appear to be recovering, and we are actively monitoring the systems to ensure full stability.
If you continue to experience a 403 Forbidden error or any other login issues, please file a support ticket with our team. We will provide a final update once we have confirmed the issue is fully resolved.
Apr 20, 6:27 AM
investigating
We are currently investigating an issue with Two-Factor Authentication (TFA) that is preventing some users from logging into the Acquia Cloud UI. Affected users may encounter a 403 Forbidden error. Our team is working to resolve this, and we will provide further updates as they become available.
Apr 20, 5:39 AM
Issue Impacting Code Deployments on Cloud Platform
Started: Apr 17, 5:32 PM
monitoring
Acquia has deployed a fix for the issue impacting code deployments for a subset of customers on our Cloud Platform, where users experienced rejected git push commands. Our team is currently monitoring the situation to ensure full deployment functionality is completely restored. We apologise for the inconvenience and will provide a final update once we confirm the issue is fully resolved.
Apr 17, 6:19 PM
investigating
Acquia is currently investigating an issue impacting code deployments for a subset of customers on our Cloud Platform, where users may experience rejected git push commands. Our internal team is actively working to resolve the issue and restore full deployment functionality as soon as possible. We apologise for the inconvenience and will provide further updates as more information becomes available.
Apr 17, 5:32 PM
Acquia has detected a degradation for Log Streaming services
Started: Apr 10, 6:32 PM
identified
Acquia has identified the root cause of the performance degradation affecting Log Streaming services on the Acquia Cloud Next platform. Customers may continue to experience missing logs when attempting to use the Log Streaming service. Our engineering team is actively working to implement a fix, and we will provide further updates as the resolution progresses.
Apr 10, 6:53 PM
investigating
Acquia is currently investigating a performance degradation affecting Log Streaming services on the Acquia Cloud Next platform. Customers may not see any logs when attempting to use Log Streaming service. We are actively investigating the problem, and we will provide updates as soon as more information becomes available.
Apr 10, 6:32 PM
Notice : Service Interruption
Started: Apr 10, 2:05 AM
monitoring
The issue impacting multiple sites appears to be resolved, and affected sites are now accessible.We are continuing to monitor the platform closely. If you continue to experience any issues, please reach out via your existing support channels or respond to your open support ticket.We will share further updates as more information becomes available.restore stability as quickly as possible.We will continue to provide updates as more information becomes available.
Apr 10, 4:09 AM
investigating
We are observing a recurrence of the issue impacting multiple sites, and our engineering team is actively investigating.Some customers may again experience intermittent availability or degraded performance. We are working to identify the cause and restore stability as quickly as possible.We will continue to provide updates as more information becomes available.
Apr 10, 2:50 AM
monitoring
The issue impacting multiple sites appears to be resolved, and affected sites are now accessible.
We are continuing to monitor the platform closely. If you continue to experience any issues, please reach out via your existing support channels or respond to your open support ticket.
We will share further updates as more information becomes available.
Apr 10, 2:35 AM
investigating
We are currently investigating an issue impacting accessibility for multiple sites across the platform. At this time, the exact cause is still being determined, and our engineering team is actively working to identify and resolve the issue.
Some customers may experience intermittent availability or degraded performance. We will provide further updates as more information becomes available.
We appreciate your patience while we continue our investigation.
Apr 10, 2:05 AM
Acquia DAM Degraded File Processing Performance
Started: Apr 9, 1:12 PM
monitoring
We've implemented a fix for the issue causing degraded file processing performance. We're currently processing work that accumulated during the incident, so some previews may take longer than usual to generate during this time.
Apr 9, 7:25 PM
identified
We are continuing to work on a fix for this issue, we will continue to keep you updated as we work on this.
Apr 9, 6:22 PM
identified
We are continuing to work on a fix for this issue.
Apr 9, 3:56 PM
identified
The issue causing degraded file processing performance for some customers has been identified and we are working on a fix.
Apr 9, 1:45 PM
investigating
We're currently investigating an issue causing degraded file processing performance for some customers.
Apr 9, 1:12 PM