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74.7%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
74.2%
31
8
September 2026
80%
30
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Acquia has implemented a fix for the issue preventing customers from pushing configuration updates to Source CMS sites. Our engineering team is monitoring to confirm that configuration updates are processing as expected. We will continue to provide updates as more information becomes available.
identified
Acquia has identified the cause of the issue preventing customers from pushing configuration updates to Source CMS sites. Our engineering team is actively working on a resolution. We will continue to provide updates as more information becomes available.
investigating
Acquia is continuing to investigate this issue. We will provide further updates as more information becomes available.
investigating
Acquia is investigating an issue preventing customers from pushing configuration updates to Source CMS sites. Our engineering team is actively investigating, and we will continue to provide updates as more information becomes available.
Acquia Campaign Studio – Email Rendering Issues in Outlook
Acquia is continuing to work on a resolution for the Outlook email rendering issue affecting Acquia Campaign Studio instances opted into General Availability. We apologize for the continued inconvenience and will provide further updates as soon as more progress is made.
identified
Acquia is still working on a fix to address an issue with Acquia Campaign Studio impacting all instances opted into General Availability that is causing emails sent to not render in Outlook properly. We will provide updates as they are available.
identified
Acquia has identfied an issue with Acquia Campaign Studio impacting all instances opted into General Availability, causing emails sent to not render in Outlook properly. If you are uncertain if your instance is impacted, please reach out to Support. We will continue to keep you updated.
We've implemented a fix for the issue causing previews to not display for share and embed links for some newly uploaded assets. We're working through the backlog of impacted links and are monitoring to ensure stability.
identified
We are currently investigating an issue where share and embed links do not display a preview for some newly uploaded assets.
identified
We are currently investigating an issue where share and embed links do not display a preview for some newly uploaded assets.
Acquia has detected a temporary service interruption in Acquia Cloud Next impacting some applications
Services for Acquia Cloud Next are currently interrupted for some users. We are working to resolve this at this time. We will provide additional updates when services have been fully restored.
investigating
We are currently investigating an interruption of service for a subset of customers in Acquia Cloud Next. We will provide additional information as it becomes available.
A fix has been implemented and access to the Code Studio user interface has been restored. All associated platform services are currently online. Our team is actively monitoring performance to ensure ongoing stability, and we will provide a final update once stability is confirmed.
investigating
We are continuing to investigate this issue.
investigating
Users accessing Code Studio may encounter HTTP 502 Bad Gateway errors or experience service unavailability. Our engineering teams are actively investigating the issue with the highest priority to restore normal operation as quickly as possible. We apologize for the inconvenience caused.
Acquia has restored all services that were temporarily disabled as a security precaution during our recent security maintenance. All customer applications have been patched and remain online.
The Acquia Cloud Platform (user interface, Cloud API, Pipelines, and code deployments), Acquia ID, Acquia CLI, Acquia Support systems, Acquia Site Studio, Acquia Source CMS, Acquia Web Governance, Acquia Campaign Studio, and Acquia Campaign Factory are now fully operational.
Acquia is completing final checks & monitoring all services to ensure continued stability. If you experience any issues, contact Acquia Support. For ongoing updates, subscribe to Acquia Status and the Acquia Trust Center.
identified
We have successfully restored services for both Acquia Campaign Factory and Acquia Campaign Studio. Both platforms are now fully operational and functioning normally. Thank you for your patience while our team worked to resolve this issue.If you are facing any issues, contact Acquia Support. For updates about this ongoing maintenance, subscribe to Acquia Maintenance.
identified
We have made further progress by restoring services for Acquia Campaign Factory, which are now fully operational.We are continuing to work on restoring service for Acquia Campaign Studio and will keep you updated as more information becomes available.
identified
Acquia is still working on to restore the services for Acquia Campaign Studio and Acquia Campaign Factory. We will continue to keep you updated as more information becomes available.
identified
All Acquia customer applications have been patched and remain online. Core services have been restored, and Acquia Web Governance is operational. Work continues on restoring Acquia Campaign Studio and Acquia Campaign Factory. Our teams are actively working to restore these services and will provide further updates as more information becomes available.
monitoring
We have made further progress as Acquia Source CMS and Acquia CLI are now fully operational. Work continues on Acquia Campaign Studio, Acquia Campaign Factory, and Acquia Web Governance Statistics, and we will share our next update shortly.
identified
Acquia has restored many services temporarily disabled during our security maintenance, and all customer applications remain patched and online.
Core services—including the Acquia Cloud Platform (UI, API, Pipelines, and deployments), Acquia ID, Cloud CD Pipelines, Acquia Support ticketing, and Acquia Site Studio—are fully operational.
Work continues on releasing updates for Acquia Source CMS, Acquia CLI, Campaign Studio, Campaign Factory, and Web Governance Statistics. We will continue to provide further updates as these finalize.
identified
Acquia continues to address the critical PHP security release across our products. Here is the current status:
Patching progress:
All Acquia customer applications have been patched.
Acquia is still pending an operating system security update from external services to restore our disabled backend services.
As a security precaution, Acquia has temporarily disabled some services while we wait for an operating system security update from external services.
Our external service has indicated that this update is expected on 22 October 2026.
Acquia is working internally on alternative options to restore services as soon as possible.
Current Status:
Acquia Cloud Platform:
Your applications remain online and you can sign in to Drupal.
You cannot use the Acquia Cloud Platform user interface, Cloud API, Acquia CLI, Pipelines, or code deployments.
Acquia Support:
Some support systems are degraded, and you may not be able to submit support tickets.
For urgent issues, contact the Acquia Support team directly via phone.
Please refer to our support guide for a list of regional contact numbers: Contacting Acquia Support .
Acquia Campaign Studio and Acquia Campaign Factory:
Instances are temporarily offline.
Acquia Site Studio:
The Site Studio API is unavailable.
You cannot edit pages that use a Site Studio layout canvas
Acquia Web Governance:
You can continue to use Acquia Web Governance.
Statistics will be unavailable beginning tonight, and we expect to restore them by the end of day on 22 October 2026.
If you took your application offline: If your team took your application offline as a precaution, you cannot bring it back online until Acquia Cloud Platform backend services are restored. We will post on Acquia Status as soon as services are available.
Customer Action:
No action is required.
For ongoing updates, see Acquia Status and subscribe to the Acquia Trust Center.
identified
Acquia is continuing to work with external services on the pending security update. Acquia Cloud Platform management services, Acquia Campaign Studio, Acquia Campaign Factory, and Site Studio remain temporarily unavailable.
Your applications remain online and available to visitors, and you can still sign in to Drupal.
We understand that customers are currently unable to access the Acquia Support portal to submit tickets online. If you require assistance during this time, you can contact the Acquia Support team directly via phone. Please refer to our support guide for a list of regional contact numbers: https://docs.acquia.com/support/guide/#contacting-acquia-support
We are continuing to monitor the situation and will provide further updates as more information becomes available.
identified
Acquia is continuing to work with external services on the pending security update. Acquia Cloud Platform management services remain temporarily unavailable, as well as Acquia Campaign Studio, Acquia Campaign Factory & Site Studio.
Your applications remain online and available to visitors, and you can still sign in to Drupal.
We understand that customers are currently unable to access the Acquia Support portal to submit tickets online. If you require assistance during this time, you can contact the Acquia Support team directly via phone. Please refer to our support guide for a list of regional contact numbers: https://docs.acquia.com/support/guide/#contacting-acquia-support
We are continuing to monitor the situation and will provide further updates as more information becomes available.
identified
As an additional security precaution, we have also temporarily disabled services for Acquia Campaign Studio, Acquia Campaign Factory & Site Studio.
We understand that customers are currently unable to access the Acquia Support portal to submit tickets online. If you require assistance during this time, you can contact the Acquia Support team directly via phone. Please refer to our support guide for a list of regional contact numbers: https://docs.acquia.com/support/guide/#contacting-acquia-support
We are continuing to monitor the situation and will provide further updates as more information becomes available.
identified
As an additional security precaution, we have also temporarily disabled services for Acquia Campaign Studio, Acquia Campaign Factory & Site Studio.
We understand that customers are currently unable to access the Acquia Support portal to submit tickets online. If you require assistance during this time, you can contact the Acquia Support team directly via phone. Please refer to our support guide for a list of regional contact numbers: https://docs.acquia.com/support/guide/#contacting-acquia-support
We are continuing to monitor the situation and will provide further updates as more information becomes available.
identified
As a security precaution related to a critical PHP security release, Acquia has temporarily disabled some Acquia Cloud Platform management services while we wait for a pending operating system security update from AWS.
Your applications remain online and available to visitors, and you can still sign in to Drupal.
During this time, you will not be able to sign in to Acquia, access the Acquia Support portal to submit tickets, use Acquia Cloud Platform management tools or Cloud API, deploy code to production environments, or view Acquia Maintenance.
Acquia does not have an estimated restoration time yet. We will post updates here, including when services are available again. For more information, subscribe to the Acquia Acquia Trust Center | Powered by SafeBase(https://security.acquia.com/) .
Maintenance reference #7614
Acquia has identified and deployed a fix for the issue impacting Code Studio that caused some jobs to fail. We are monitoring to ensure stability.
investigating
Acquia is still investigating an issue in Code Studio that is causing some jobs to fail. We will continue to keep you updated with our investigation.
investigating
Acquia is investigating an issue in Code Studio that is causing some jobs to fail with a connection timed out error. We will update you as soon as more information becomes available.
Acquia has detected a service interruption affecting Acquia Source
Acquia has mitigated most of the impact of the caching issue and is continuing work on a solution for sites still impacted. We will update as new information becomes available.
identified
Acquia is continuing work on remediation of the caching issue with Source CMS. We will keep you updated as we continue the work and more information becomes available.
identified
Acquia is continuing to work on remediation on the impact of sites experiencing the caching issue with Source CMS. We will continue to keep you updated as more information becomes available.
identified
The cause has been identified and active remediation is underway. Acquia is working to restore full functionality to Source CMS. We will continue to keep you updated as more information becomes available.
investigating
Acquia is investigating a caching issue impacting Source CMS that is resulting in downtime for impacted sites. We will update you as more information becomes available.
We have identified the root cause of the issue resulting in site unavailability and performance issues for a subset of Acquia Cloud Next applications. We are working towards implementing a fix. We will provide another update once we can verify full service restoration.
investigating
We are continuing to investigate the site unavailability and performance issues affecting a subset of Acquia Cloud Next applications. Impacted customers might see intermittent 404 Not Found errors while accessing their application.
Our engineering and operations teams remain actively engaged in determining the root cause. We will provide another update as soon as more information becomes available.
investigating
We are currently investigating reports of site unavailability and performance issues affecting a subset of applications on Acquia Cloud Next.
Our engineering and operations teams are actively analyzing the issue to determine the root cause and restore full service as quickly as possible.
Legacy Incident Archive
23 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Temporary Disruption In CDN Provisioning For Acquia Edge Standard
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented for the issue impacting CDN provisioning for Edge Standard. We are now actively monitoring the environment to confirm full resolution. New domain configurations should begin processing normally. We will continue to monitor the fix and provide a final update once we have confirmed stability. Thank you for your patience.
identified
We have identified the root cause of the issue impacting CDN provisioning for Edge Standard. New domain configurations may still fail to complete during this time. Our engineering team is engaged with our upstream provider and actively working on a fix. Existing domains and currently active CDN configurations remain unaffected. We will provide further updates as progress is made toward resolution. We apologise for the inconvenience.
investigating
We are continuing to investigate an issue impacting CDN provisioning for Edge Standard. New domain configurations may fail to complete. Our engineering team is actively working to identify the root cause and restore normal operations. Existing domains and currently active CDN configurations remain unaffected.
We will provide further updates as more information becomes available. We apologise for the inconvenience.
investigating
We are currently investigating an issue impacting CDN provisioning for Edge Standard. New domain configurations may not complete successfully during this time. Our team is actively working to resolve the issue and restore normal operations. Existing domains remain unaffected. We apologise for the inconvenience and will provide further updates as more information becomes available.
June 2026
CDP Google ads campaign failure in production
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The underlying cause of the recent service interruption has been successfully identified and resolved by our engineering team. All affected services have been fully restored, and core systems are operating normally. We are continuing to monitor performance closely to ensure ongoing stability. We sincerely apologize for the disruption to your workflow and appreciate your patience while we worked to resolve this.
identified
Acquia has identified an issue impacting Google Ads connector processing due to the deprecation of a Google Ads API version used by certain connector workflows. As a result, some Google Ads audience and offline conversion synchronization jobs may fail to execute successfully. We have identified the root cause and is actively deploying a fix.
investigating
Acquia has identified an issue impacting Google Ads connector processing due to the deprecation of a Google Ads API version used by certain connector workflows. As a result, some Google Ads audience and offline conversion synchronization jobs may fail to execute successfully. We have identified the root cause and is actively deploying a fix.
Investigating Login Issues with Acquia Campaign Studio and Campaign Factory,
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have resolved the service interruption affecting Acquia Campaign Studio and Campaign Factory, where users were experiencing login failures. Our engineering and operations teams are actively monitoring the situation to ensure platform stability and performance remain optimal.
We will continue to keep a close watch on the system to prevent any further recurrence.
investigating
We are currently investigating a service interruption affecting Acquia Campaign Studio and Campaign Factory, where users are experiencing login failures. Our engineering and operations teams are actively triaging the situation to identify the root cause. We treat login disruptions with the highest priority and will provide regular updates here as we uncover more information.
May 2026
Acquia has detected a service interruption affecting multiple servers and balancers in us-east-1b
majorSource not attested
Last archived state: resolved
View archived record details
investigating
This issue impacts Acquia CDP clients & few Acquia Cloud Platform customers on the US Prod platform. We are still maintaining communication with our upstream provider as work is done to resolve the underlying issue. Mitigation efforts are still underway, and our team continues to actively monitor the environment. We will provide another update as soon as the status changes or more information becomes available.
investigating
This issue is impact Acquia CDP clients & few Acquia Cloud Platform customers on the US Prod platform. We are still maintaining communication with our upstream provider while work is done to resolve the underlying issue. Mitigation efforts are still underway, and our team continues to actively monitor the environment. We will provide another update as soon as the status changes or more information becomes available.
investigating
This issue continues to impact Acquia CDP clients & few Acquia Cloud Platform customers on the US Prod platform. We are maintaining close communication with our upstream provider while work is done resolve the underlying issue. Mitigation efforts are still underway, and our team continues to actively monitor the environment. We will provide another update as soon as the status changes or more information becomes available.
investigating
We have successfully relaunched services & has unblocked issue for the majority of impacted Acquia Cloud platform customers. However, the underlying issue continues to impact Acquia CDP clients & few Acquia Cloud Platform customers on the US Prod platform. We are maintaining close communication with our upstream provider while they work to resolve the underlying issue. Mitigation efforts are still underway, and our team continues to actively monitor the environment. We will provide another up...
investigating
We have successfully relaunched services & has unblocked issue for the majority of impacted Acquia Cloud platform customers. These services are currently showing signs of recovery, and we are monitoring them closely to ensure continued stability. However, the underlying issue continues to impact Acquia CDP clients on the US Prod platform. We are maintaining close communication with our upstream provider while they work to resolve the underlying issue. Mitigation efforts are still underway, an...
investigating
We are maintaining close communication with our upstream provider while they work to resolve the underlying issue. Mitigation efforts are still underway, and our team continues to actively monitor the environment. We will provide another update as soon as the status changes or more information becomes available.
investigating
We continue to maintain close communication with our upstream provider as they work to resolve the underlying issue. During our ongoing investigation, we have identified that Acquia CDP clients on the US Prod platform are also currently impacted by this outage. Mitigation efforts remain underway, and our team is continuously monitoring the environment. We will provide our next update as soon as there is a change in status or more information becomes available.
investigating
We are maintaining close communication with our upstream provider as they work to resolve the underlying issue. Mitigation efforts are still underway, and our team is continuously monitoring the environment. We will provide our next update as soon as there is a change in status.
investigating
Our teams remain actively engaged with our upstream provider to resolve the ongoing impact to our services. We are continuously monitoring the situation and will provide further updates as soon as we have new details to share.Our next scheduled update will be at 10:00 AM UTC.
investigating
We are continuing to work with our upstream provider to address the ongoing service interruption. Our engineering teams remain actively engaged in resolving the issue. We will provide another update as soon as more information becomes available.
investigating
Acquia is impacted by upstream provider. Our teams are working diligently to resolve the issue. We will continue to provide updates as soon as they are available.
investigating
Acquia is still investigating the cause of the issue, we will provide additional updates as they become available.
investigating
We are continuing to investigate a service interruption that impacts multiple servers and balancers in AWS Availability Zone us-east-1b. Our teams are working diligently to resolve the issue. We will continue to provide updates as soon as they are available.
investigating
Acquia has detected a service interruption affecting multiple servers and balancers in AWS Availability Zone us-east-1b. Acquia is investigating the cause and working to restore full services as soon as possible.
Degraded Portals Performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented for the issue causing degraded Portals performance and we're monitoring to ensure stability.
identified
We've identified the issue causing degraded Portals performance for some customers and we are working on a fix.
investigating
We are still investigating an issue where some customers are encountering degraded performance when loading Portals.
investigating
We are investigating an issue where some customers are encountering degraded performance when loading Portals.
April 2026
Acquia DAM Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the issue causing the global navigation bar to take longer to load than expected, and we are working on a fix.
investigating
We are continuing to investigate an issue where the global navigation bar is taking longer to load than expected.
investigating
We are investigating an issue where the global navigation bar is taking longer to load than expected.
Issue Impacting Code Deployments on Cloud Platform
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have implemented a fix for the issue impacting code deployment for a subset of customers on our cloud platform. We are actively monitoring our resolution, please let us know if you continue to experience issues with Git push commands. We will continue to keep you updated and appreciate your continued patience.
identified
We identified the issue impacting code deployment for a subset of customers on our cloud platform. Our engineering team remains actively engaged and are working toward a resolution, and users may continue to experience issues with Git push commands during this time. We will share further updates as more information becomes available and appreciate your continued patience.
investigating
We are continuing to investigate the issue impacting code deployment for a subset of customers on our cloud platform. Our engineering team remains actively engaged and are working toward a resolution, and users may continue to experience issues with Git push commands during this time. We will share further updates as more information becomes available and appreciate your continued patience.
investigating
Acquia is currently investigating an issue impacting code deployments for a subset of customers on our Cloud Platform, where users may experience rejected git push commands. Our internal team is actively working to resolve the issue and restore full deployment functionality as soon as possible. We apologise for the inconvenience and will provide further updates as more information becomes available.
Issue Impacting Code Deployments on Cloud Platform
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate the issue impacting code deployment for a subset of customers on our cloud platform. Our engineering team remains actively engaged and are working toward a resolution, and users may continue to experience issues with Git push commands during this time. We will share further updates as more information becomes available and appreciate your continued patience.
investigating
Acquia is currently investigating an issue impacting code deployments for a subset of customers on our Cloud Platform, where users may experience rejected git push commands. Our internal team is actively working to resolve the issue and restore full deployment functionality as soon as possible. We apologise for the inconvenience and will provide further updates as more information becomes available.
Acquia has detected TFA Authentication Issues Resulting in 403 Forbidden Errors
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineering team has implemented a fix for the Two-Factor Authentication (TFA) issue that was preventing some users from logging into the Acquia Cloud UI. Services appear to be recovering, and we are actively monitoring the systems to ensure full stability.
If you continue to experience a 403 Forbidden error or any other login issues, please file a support ticket with our team. We will provide a final update once we have confirmed the issue is fully resolved.
investigating
We are currently investigating an issue with Two-Factor Authentication (TFA) that is preventing some users from logging into the Acquia Cloud UI. Affected users may encounter a 403 Forbidden error. Our team is working to resolve this, and we will provide further updates as they become available.
Issue Impacting Code Deployments on Cloud Platform
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Acquia has deployed a fix for the issue impacting code deployments for a subset of customers on our Cloud Platform, where users experienced rejected git push commands. Our team is currently monitoring the situation to ensure full deployment functionality is completely restored. We apologise for the inconvenience and will provide a final update once we confirm the issue is fully resolved.
investigating
Acquia is currently investigating an issue impacting code deployments for a subset of customers on our Cloud Platform, where users may experience rejected git push commands. Our internal team is actively working to resolve the issue and restore full deployment functionality as soon as possible. We apologise for the inconvenience and will provide further updates as more information becomes available.
