A fix has been implemented and we are monitoring the results.
investigating
We are investigating an issue affecting email imports in Vantage Cloud 3. Some customers may find that new emails are not being imported and may see an OAuth 2.0 authentication error when configuring email import.
We have identified an issue with the authentication credentials used for email import and are working to restore service. We will share another update as soon as we have more information.
FlexiCapture - AU | Degraded Performance: Message Processing Delay
We’re pleased to inform you that the earlier issue affecting the FlexiCapture AU environment has been fully resolved. Message processing performance has returned to normal, and the message queue has been cleared. Our team has continued to monitor the system following recovery and no further delays have been observed. Thank you for your patience and understanding throughout this incident.
If you have any further questions or concerns, please feel free to reach out.
investigating
We are currently experiencing ongoing message processing delays in the FlexiCapture AU environment due to sustained high queue volumes. This is impacting processing speeds for some users. Our technical team is actively working to reduce the backlog and restore system performance. Please be assured that resolving this issue remains a top priority. We appreciate your patience and will continue to provide timely updates as progress is made.
A fix has been implemented and we are monitoring the results.
identified
We have identified an issue with the infrastructure supporting ABBYY Vantage Cloud 3 in the US that is causing transaction failures. Our team is working to resolve it and will provide another update as soon as more information is available.
investigating
We are investigating reports of failed transactions in the ABBYY Vantage Cloud 3 US environment. Our teams are working to identify the cause. We will provide an update as more information becomes available.
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are investigating an issue affecting multiple FlexiCapture Cloud customers. Affected customers may see “License has expired or has been deleted” in the Administration and Monitoring console, or a “No License” error. This may prevent document ingestion and other production work.
Our teams are investigating with high priority. We will share an update as soon as we have confirmed information about the cause or recovery.
Legacy Incident Archive
9 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
ABBYY FlexiCapture Cloud AU - Increased Transaction Processing Times
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified the cause of the increased transaction processing times and implemented a fix.
Our monitoring shows that processing performance has returned to normal. We will continue to closely monitor the environment for the next hour to ensure service remains stable before closing the incident.
We will provide a final update once monitoring is complete.
investigating
We are investigating reports of increased transaction processing times in the ABBYY FlexiCapture Cloud AU environment.
Some customers may experience delays in transaction processing. Our teams are actively investigating the issue and working to restore normal processing performance.
We will provide further updates as more information becomes available.
ABBYY Vantage 3 Cloud US - Increased Transaction Processing Times
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our monitoring indicates that the transaction backlog has been cleared and the ABBYY Vantage 3 Cloud US environment is now operating normally.
We will continue to closely monitor the environment for the next hour to confirm that performance remains stable before closing the incident.
monitoring
We have identified the cause of the increased transaction processing times in the ABBYY Vantage 3 Cloud US environment and have implemented a fix.
The system is now recovering and processing the accumulated workload. Customers may continue to experience some processing delays while the backlog is cleared.
We will continue to monitor the environment closely and provide a further update once processing has returned to normal.
investigating
We are investigating reports of increased transaction processing times in the ABBYY Vantage 3 Cloud US environment.
Some customers may experience delays in transaction processing. Our teams are actively investigating the issue and working to restore normal processing performance.
We will provide further updates as more information becomes available.
July 2026
Vantage 3 US - Processing Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our cloud provider has completed the required remediation actions, and document processing performance in the Vantage 3 US region has returned to expected levels.
Transactions are now processing normally, and any remaining backlog is continuing to clear. ABBYY Engineering and Cloud Operations teams are monitoring the environment closely to confirm continued stability.
We will keep this incident in a monitoring state and provide another update if any additional issues are observed.
identified
We are currently investigating reports of delayed document processing in the Vantage 3 US region.
Some transactions may remain in a processing state longer than expected, and users may experience delays as documents move through the workflow or load in Manual Review.
We have identified that the delays are related to an unusual increase in processing load, which is exceeding the currently available resources.
Our Engineering and Cloud Operations teams are actively working to increase ava...
Vantage 3 US - Platform Errors
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our cloud provider has completed the corrective actions to resolve the underlying infrastructure issue affecting ABBYY Vantage 3 US.
ABBYY teams are now validating recovery and closely monitoring the environment.
identified
Our cloud provider is actively working to resolve the underlying infrastructure issue. ABBYY teams remain engaged with the provider, are monitoring the environment, and will validate recovery once remediation is completed.
Customers may continue to experience intermittent platform errors and elevated processing times until the cloud provider completes the required corrective actions.
We apologize for the disruption and will provide another update within the next 90 minutes, or sooner if add...
identified
We have identified the issue as being related to a cloud provider scaling activity that did not complete as expected.
Our team is actively working with the cloud provider to resolve the issue and restore normal processing performance. We are continuing to monitor the environment closely while remediation work is underway.
We understand the impact this may have on your operations and apologize for the disruption. We will provide another update within the next 90 minutes, or sooner if addit...
investigating
Investigating - We are currently investigating issues affecting ABBYY Vantage 3.0 in the US region.
One reported symptom is related to catalogs, including intermittent errors when accessing or creating catalogs and catalog lookups not appearing or functioning as expected.
Our teams are actively reviewing the issue and working to identify the cause. We will provide another update within the next 60 minutes, or sooner if additional information becomes available.
Vantage 3 US - Elevated Processing Times
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently seeing elevated transaction processing times for Vantage 3 US and are actively working on a fix.
We understand the impact this may have on your operations and apologize for the disruption. We will provide another update within the next 90 minutes, or sooner if additional information becomes available.
June 2026
Vantage 3 US - Processing Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our cloud provider has successfully completed the required scaling activities, and performance has returned to normal in the ABBYY Vantage 3 US region. Document processing is operating as expected.
We will continue to closely monitor the platform to ensure stability and will provide further updates if needed.
Customers experiencing stuck transactions and/or Manual Review issues will need to reprocess the affected transactions.
If assistance is needed with reprocessing stuck transactions, p...
identified
We have identified that some transactions became stuck in a processing state during the incident. This issue is affecting both the Vantage 3 EU and US regions, although it is currently more prevalent in the US region.
Document processing performance has improved; however, infrastructure scaling efforts with our cloud provider are still ongoing. Our cloud provider has estimated that these scaling activities will be completed this weekend. Until those activities are complete, some transaction...
monitoring
Performance has returned to normal, and document processing is operating as expected. We will continue to closely monitor the platform to ensure stability and will provide further updates if needed.
identified
We are actively working with our cloud provider on infrastructure changes to address the ongoing performance degradation.
We continue to monitor the platform closely and will provide further updates as progress is made.
Next Update: 11 AM UTC
identified
We are continuing to work on the fix, and we will keep you posted as and when we have further updates.
Next Update will be at 8:00 AM UTC.
identified
Our Engineering and Cloud Operations teams continue to work on increasing available capacity in the Vantage 3 US region.
We are also working with our cloud provider to investigate challenges with scaling the environment. At this time, customers may continue to experience delayed document processing, with some transactions remaining in a processing state longer than expected. Users may also experience delays as documents move through the workflow or load in Manual Review.
We will provide a...
investigating
We are currently investigating reports of delayed document processing in the Vantage 3 US region.
Some transactions may remain in a processing state longer than expected, and users may experience delays as documents move through the workflow or load in Manual Review.
We have identified that the delays are related to an unusual increase in processing load, which is exceeding the currently available resources.
Our Engineering and Cloud Operations teams are actively working to increase ava...
Vantage 3 EU - Processing Delays
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified that some transactions became stuck in a processing state during the incident. This issue is affecting both the Vantage 3 EU and US regions, although it is currently more prevalent in the US region.
Document processing performance has improved; however, infrastructure scaling efforts with our cloud provider are still ongoing. Our cloud provider has estimated that these scaling activities will be completed this weekend. Until those activities are complete, some transaction...
monitoring
Performance has returned to normal, and document processing is operating as expected. We will continue to closely monitor the platform to ensure stability and will provide further updates if needed.
identified
We are actively working with our cloud provider on infrastructure changes to address the ongoing performance degradation.
We continue to monitor the platform closely and will provide further updates as progress is made.
Next Update: 11 AM UTC
identified
We are continuing to work on the fix, and we will keep you posted as and when we have further updates.
Next Update will be at 8:00 AM UTC.
identified
We continue to work with our cloud provider to scale additional resources. This process is taking longer than expected due to resource constraints reported by the provider, and we have been advised that scaling efforts may continue through the weekend. In parallel, we are performing optimizations within the existing environment to help reduce customer impact as much as possible.
During this time, some transactions may remain in a processing state longer than expected, and users may also expe...
identified
Our Engineering and Cloud Operations teams continue to work on increasing available capacity in the Vantage 3 EU region.
We are also working with our cloud provider to investigate challenges with scaling the environment. At this time, customers may continue to experience delayed document processing, with some transactions remaining in a processing state longer than expected. Users may also experience delays as documents move through the workflow or load in Manual Review.
We will provide a...
identified
We have identified that the processing delays in the Vantage 3 EU region are related to an unusual increase in load that is overwhelming the available processing resources.
Our engineering and cloud operations teams are actively working to increase available resources and restore normal processing performance. Customers may continue to experience delays while transactions are processed and the backlog is reduced.
We will provide another update as soon as additional progress has been made.
investigating
We are currently investigating reports of delayed document processing in the Vantage 3 EU region. Some transactions may remain in a processing state longer than expected, and users may experience delays when documents are moving through the workflow or loading in Manual Review.
Our engineering and cloud operations teams are actively reviewing the affected services and processing queues. We will provide an update as soon as more information is available.
We apologize for the disruption and...
Degraded Performance in Vantage 2.7 EU Region
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Update:
Cloud Operations has implemented a fix. Initial validation was completed by processing a test document, and performance appears to be back to normal. Awaiting confirmation from the customer on whether they are seeing the expected performance on their tenant.
investigating
Dear All,
We are currently investigating slow performance affecting ABBYY Vantage 2.7 in the EU region.
Customers may experience increased processing times or delays when using Vantage 2.7 EU. At this time, no other regions are affected.
Our team is urgently investigating the root cause and working to restore normal performance as quickly as possible. We will provide another update as soon as more information is available.
April 2026
ABBYY Vantage 3.0 US is currently unavailable
criticalSource not attested
Last archived state: resolved
View archived record details
identified
Our cloud provider continues to experience issues within the affected environment; however, mitigation efforts are showing signs of improvement. Recovery work remains in progress, and ABBYY continues to monitor the situation closely. The next update will be provided at 20:10 UTC
identified
Our cloud provider continues to implement mitigation steps across the affected environment. Recovery efforts remain in progress, but full recovery has not yet been validated. ABBYY Vantage 3.0 US remains the only affected version and region at this time. The next update will be provided at 19:10 UTC.
identified
We continue to work with our cloud provider to resolve the incident affecting their ability to provision and scale resources. ABBYY Vantage 3.0 US remains the only affected version and region at this time. The next update will be provided at 18:10 UTC.
identified
We continue to investigate the issue with our cloud provider and are working with them to restore normal provisioning and scaling capabilities. ABBYY Vantage 3.0 US remains the only affected version and region at this time. The next update will be provided at 17:10 UTC.
identified
We are actively working with our cloud provider to resolve an incident affecting their ability to provision and scale resources. We will continue to monitor progress and provide updates as more information becomes available.
investigating
We are actively investigating the impact of an issue with our cloud provider on ABBYY Vantage 3.0 US.
investigating
We are continuing to work to resolve the issue affecting ABBYY Vantage 3.0 US. At this time, ABBYY Vantage 3.0 US is the only affected version and region. No other ABBYY Vantage versions or regions are currently impacted.
investigating
ABBYY Vantage 3.0 US is currently unavailable.
We are actively investigating the issue and working to restore service as quickly as possible.
We apologize for the inconvenience and will provide updates as more information becomes available.
