Current answer
ABBYY experienced a critical incident: Vantage Cloud 3: Email import disruption. ServiceAlert observed recovery on Sep 25, 2026.
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Incident Lifecycle
Affected Components
EU
US
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 24, 2026 at 8:39 PM UTC
Investigating
We are investigating an issue affecting email imports in Vantage Cloud 3. Some customers may find that new emails are not being imported and may see an OAuth 2.0 authentication error when configuring email import.
We have identified an issue with the authentication credentials used for email import and are working to restore service. We will share another update as soon as we have more information.
We have identified an issue with the authentication credentials used for email import and are working to restore service. We will share another update as soon as we have more information.
Sep 24, 2026 at 8:00 PM UTC
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