Current answer
ABBYY experienced a major incident: ABBYY FlexiCapture Cloud – License Errors. ServiceAlert observed recovery on Sep 23, 2026.
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Incident Lifecycle
Affected Components
EU
EU2
US
AU
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 23, 2026 at 3:29 PM UTC
Investigating
We are continuing to investigate this issue.
Sep 23, 2026 at 2:40 PM UTC
Investigating
We are investigating an issue affecting multiple FlexiCapture Cloud customers. Affected customers may see “License has expired or has been deleted” in the Administration and Monitoring console, or a “No License” error. This may prevent document ingestion and other production work.
Our teams are investigating with high priority. We will share an update as soon as we have confirmed information about the cause or recovery.
Our teams are investigating with high priority. We will share an update as soon as we have confirmed information about the cause or recovery.
Sep 23, 2026 at 2:35 PM UTC
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