Current answer
ABBYY experienced a minor incident: Processing delays in Vantage 3.x US. ServiceAlert observed recovery on Nov 4, 2026.
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Incident Lifecycle
Affected Components
US
Incident Timeline
Monitoring
Our cloud provider has implemented a fix for the storage performance issues affecting Vantage 3.x US. Since the fix was applied, we have not seen a recurrence of the issues. Storage checks during today’s peak usage show full availability.
We are continuing to monitor the environment closely to confirm that performance remains stable. If you still see slower processing or “server busy” errors, please contact Support.
We will provide another update once we have confirmed that the environment has fully recovered.
We are continuing to monitor the environment closely to confirm that performance remains stable. If you still see slower processing or “server busy” errors, please contact Support.
We will provide another update once we have confirmed that the environment has fully recovered.
Nov 3, 2026 at 3:08 AM UTC
Monitoring
We previously reported that the storage performance issues affecting Vantage US had been resolved. Our engineers have since found that the environment has not fully recovered, and some customers may still see slower processing or occasional “server busy” errors on transactions.
We are continuing to work with our cloud provider while storage performance stabilizes.
We apologize for the confusion and will provide another update as soon as we have more information.
We are continuing to work with our cloud provider while storage performance stabilizes.
We apologize for the confusion and will provide another update as soon as we have more information.
Oct 26, 2026 at 5:51 PM UTC
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