AU: Auto Super - Some customers are not receiving auto super approval codes via SMS
View the provider incident record →Current answer
Xero experienced a minor incident: AU: Auto Super - Some customers are not receiving auto super approval codes via SMS. Resolved on Jun 25, 2026.
Historical incident verified from a fresh official provider retrieval on . The original provider timestamps are preserved.
Provider-reported start: . Notice published: .
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Incident Lifecycle
Affected Components
AU Payroll
Incident Timeline
Resolved
Sinch has resolved the issue impacting Australian customers not receiving auto super approval codes via SMS. We apologise for any inconvenience this has caused.
Jun 25, 2026 at 11:33 PM UTC
Monitoring
Sinch has implemented a fix and are seeing recovery of their systems. Our team is continuing to monitor.
Jun 25, 2026 at 8:24 PM UTC
Identified
We are currently aware of an issue where customers are not receiving auto super approval codes via SMS. This is due to an issue that Sinch is currently experiencing. Further details can be found on Sinch's status page - https://status.messagemedia.com/. We apologise for any inconvenience this has caused.
Jun 25, 2026 at 3:41 PM UTC
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