2026-09-04 - AMER - Mexico/Central FireCloud PoP connection issue
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WatchGuard Technologies experienced a major incident: 2026-09-04 - AMER - Mexico/Central FireCloud PoP connection issue. ServiceAlert observed recovery on Sep 5, 2026.
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Incident Lifecycle
Affected Components
Authentication:::AMER
Health and Connectivity:::AMER
Incident Timeline
Monitoring
WatchGuard deployed new infrastructure to increase capacity for users experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP) related to the handling of policies. Services our currently restored. Our engineering team continues monitoring and investigating the issue. We will provide another update within the next 4 hours as more information becomes available. We apologize for any impact this may have caused your customers. This issue was affecting connectivity t...
Sep 4, 2026 at 9:32 PM UTC
Investigating
We continue to work on connectivity issues and policy handling issues affecting the Mexico/Central Point of Presence (PoP). Infrastructure updates are being deployed to the affected region.
We apologize for any impact this may be causing to customers. We'll post our next update in 60 minutes, if not sooner.
We apologize for any impact this may be causing to customers. We'll post our next update in 60 minutes, if not sooner.
Sep 4, 2026 at 8:14 PM UTC
Investigating
We are continuing to investigate this issue.
Sep 4, 2026 at 6:53 PM UTC
Investigating
We continue to work on connectivity issues affecting the Mexico/Central Point of Presence (PoP). Infrastructure updates to the policy handling service will start at 19:00 UTC time and will take approximately 15 to 30 minutes to complete. FireCloud clients connected to the affected PoP region will disconnect and reconnect momentarily while the changes are being deployed.
We'll post our next update in 60 minutes, if not sooner.
We'll post our next update in 60 minutes, if not sooner.
Sep 4, 2026 at 6:51 PM UTC
Investigating
We continue to work on the connectivity and policy handling issues affecting the Mexico/Central Point of Presence (PoP). The FireCloud Engineering team is preparing to make infrastructure changes to make the policy handling more reliable in this region. We'll post our next update in 60 minutes, if not sooner.
Sep 4, 2026 at 6:23 PM UTC
Investigating
Some customers are experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP) related to the handling of policies. Our engineering team is actively investigating the issue. We will provide another update within the next hour as more information becomes available.
We apologize for any impact this may be causing to customers. This issue is affecting connectivity through the Mexico/Central PoP only.
We apologize for any impact this may be causing to customers. This issue is affecting connectivity through the Mexico/Central PoP only.
Sep 4, 2026 at 5:16 PM UTC
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