New Multi-region uptime checks and custom-domain status pages

IR27399 - problems with Virtual Assistant

Major Impact Resolved Duration: 26d 16h 16m July 24, 2026

Incident Lifecycle

Investigating Monitoring

Incident Timeline

Monitoring
Vonage services continue to show signs of recovery following today's interruption in Virtual Assistant. We'll continue to provide further updates here within 4 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Jul 24, 2026 at 11:17 AM UTC
Investigating
We are aware of issues that may be affecting some inbound calls where the Virtual Assistant is used, resulting in Virtual Assistant output no longer being captured. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, https://www.vonage.com/support/
Jul 24, 2026 at 9:53 AM UTC
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