New Multi-region uptime checks and custom-domain status pages

IR27389 - Problems with inbound calls to some US lines in NAM region

Major Impact Resolved Duration: 41d 19h 26m July 9, 2026

Incident Lifecycle

Investigating Monitoring

Incident Timeline

Monitoring
We have identified the issue that may be impacting your inbound calls and is seeing early signs of recovery. We'll continue to provide further updates here within 8 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Jul 9, 2026 at 7:22 AM UTC
Investigating
We are aware of issues that may be impacting your inbound calls to some VCC US lines in the NAM region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Jul 9, 2026 at 6:42 AM UTC
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