New Multi-region uptime checks and custom-domain status pages

IR 27416 - Calls dropping / One way audio in EMEA

Major Impact Resolved Duration: 1h 26m August 20, 2026

Incident Lifecycle

Investigating Identified Monitoring
Affected Components
Inbound Voice Interactions Outbound Voice Interactions

Incident Timeline

Monitoring
Vonage services continue to show signs of recovery following today's interruption in WebRTC calls. We'll continue to provide further updates and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact [ https://www.vonage.com/support/]
Aug 20, 2026 at 10:11 AM UTC
Identified
We have identified the issue that may be impacting your WebRTC calls and we have applied initial mitigations.
Vonage services continue to show signs of recovery following today's interruption in We'll continue to provide further updates here within 30 minutes and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.
Aug 20, 2026 at 9:31 AM UTC
Investigating
We are aware of issues that may be impacting your WebRTC calls. We are working to resolve the issue as soon as possible. We'll provide further updates within 30 minutes. Thank you for your patience and understanding. If you have any questions, please
Aug 20, 2026 at 9:23 AM UTC
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