IR27404 - problems with Virtual Assistant
Incident Lifecycle
Incident Timeline
Monitoring
Vonage services continue to show signs of recovery following today's interruption in AI Studio Virtual Assistant. We'll continue to provide further updates here within 12 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Jul 29, 2026 at 2:28 PM UTC
Investigating
We are continuing to investigate this issue.
Jul 29, 2026 at 2:15 PM UTC
Investigating
We are aware of issues that may be affecting voice interactions where the Virtual Assistant is used, resulting in the Virtual Assistant input no longer being captured. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, https://www.vonage.com/support/
Jul 29, 2026 at 2:01 PM UTC
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