Customers Using Conversation Intelligence (Classic) May Experience Delays With Transcript and Operator Results Being Available
View the provider incident record →Current answer
Twilio experienced a minor incident: Customers Using Conversation Intelligence (Classic) May Experience Delays With Transcript and Operator Results Being Available. ServiceAlert observed recovery on Sep 24, 2026.
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Incident Lifecycle
Affected Components
Conversation Intelligence
Incident Timeline
Monitoring
We are now seeing persistent recovery in transcription processing and operator results latency. We'll continue to monitor for 30 minutes
Sep 24, 2026 at 6:17 PM UTC
Identified
We are seeing again, delays in Operator Results and Transcriptions being available. We'll provide an update in 1 hour or as soon as more information becomes available.
Sep 24, 2026 at 5:09 PM UTC
Monitoring
We see recovery with Conversation Intelligence (classic) issue processing Language We'll monitor for 30 minutes.
Sep 24, 2026 at 3:11 PM UTC
Investigating
Conversation Intelligence (classic) is experiencing issue processing Language Operators which may cause a delay in Operator Results and Transcriptions being available. Twilio Engineers are investigating the issue. We'll provide an update in 1 hour or as soon as more information becomes available.
Sep 24, 2026 at 2:49 PM UTC
Investigating
Our monitoring systems have detected a potential issue with Conversations. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Sep 24, 2026 at 2:37 PM UTC
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