SMS Delivery Receipt Delays from Twilio to Safaricom Kenya
View the provider incident record →Current answer
Twilio experienced a minor incident: SMS Delivery Receipt Delays from Twilio to Safaricom Kenya. ServiceAlert observed recovery on Sep 8, 2026.
Looking for an update now? Check the current status, or follow Twilio for future changes.
Incident Lifecycle
Affected Components
SMS, Middle East & Africa
Incident Timeline
Monitoring
We have observed a recovery in SMS delivery receipts from Twilio to Safaricom network subscribers in Kenya and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 8, 2026 at 8:55 PM UTC
Identified
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Safaricom network subscribers in Kenya. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 8, 2026 at 7:54 PM UTC
Investigating
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Safaricom network subscribers in Kenya. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 8, 2026 at 7:31 PM UTC
Was your business affected by this Twilio outage?
Follow Twilio and route available status alerts to email or a team channel.