User Authentication Identity Gateway API Failure Increase and Gateway API High Latency for Verizon in United States
View the provider incident record →Current answer
Twilio experienced a minor incident: User Authentication Identity Gateway API Failure Increase and Gateway API High Latency for Verizon in United States. ServiceAlert observed recovery on Sep 25, 2026.
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Incident Lifecycle
Affected Components
Lookup SIM Swap
Legacy Identity MatchAndAttributes
Incident Timeline
Monitoring
We have observed a recovery in User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 2026 at 10:42 AM UTC
Identified
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 2026 at 8:38 AM UTC
Identified
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 25, 2026 at 7:35 AM UTC
Investigating
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 25, 2026 at 6:34 AM UTC
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