New Multi-region uptime checks and custom-domain status pages

SMS Delivery Delays and Failures from Twilio to Africell and Qcell Gambia

Minor Impact Resolved Duration: 1d 17h 24m September 4, 2026
View the provider incident record →

Current answer

Twilio experienced a minor incident: SMS Delivery Delays and Failures from Twilio to Africell and Qcell Gambia. ServiceAlert observed recovery on Sep 5, 2026.

Official Twilio status page Current Twilio status ServiceAlert observed status change:

Looking for an update now? Check the current status, or follow Twilio for future changes.

Incident Lifecycle

Investigating Identified Identified Identified Identified Investigating Investigating Monitoring Monitoring Monitoring Identified Identified Identified Identified Monitoring Monitoring
Affected Components
SMS, Middle East & Africa

Incident Timeline

Monitoring
We have observed a recovery in SMS delivery from Twilio to Africell and Qcell network subscribers in the Gambia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 5, 2026 at 4:43 PM UTC
Monitoring
We have observed a recovery in SMS delivery from Twilio to Qcell network subscribers in the Gambia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 5, 2026 at 2:42 PM UTC
Identified
Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Qcell network subscribers in the Gambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 5, 2026 at 1:56 PM UTC
Identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 5, 2026 at 9:50 AM UTC
Identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Qcell network subscribers in the Gambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 5, 2026 at 7:30 AM UTC
Identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Qcell network subscribers in the Gambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 5, 2026 at 6:26 AM UTC
Monitoring
We have observed a recovery in SMS delivery from Twilio to Africell and Qcell network subscribers in the Gambia and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 5, 2026 at 6:16 AM UTC
Monitoring
We have observed a recovery in SMS delivery from Twilio to Africell and Qcell network subscribers in the Gambia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 5, 2026 at 2:16 AM UTC
Monitoring
We have observed a recovery in SMS delivery from Twilio to Africell and Qcell network subscribers in the Gambia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 5, 2026 at 12:16 AM UTC
Investigating
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 4, 2026 at 6:37 PM UTC
Investigating
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 4, 2026 at 10:37 AM UTC
Identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team has identified the cause, and is working to re...
Sep 4, 2026 at 6:36 AM UTC
Identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 4, 2026 at 6:10 AM UTC
Identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 4, 2026 at 4:44 AM UTC
Identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 4, 2026 at 4:35 AM UTC
Investigating
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 4, 2026 at 3:35 AM UTC
Was your business affected by this Twilio outage?
Follow Twilio and route available status alerts to email or a team channel.