Cisco Secure Access - File scanning services operating in fail-open mode - US West DCv2 (Los Angeles 2)
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Cisco Secure Access experienced a minor incident: Cisco Secure Access - File scanning services operating in fail-open mode - US West DCv2 (Los Angeles 2). ServiceAlert observed recovery on Sep 18, 2026.
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Incident Lifecycle
Affected Components
Data Loss Prevention
Web Security
Incident Timeline
Investigating
We are investigating an issue affecting file scanning services for customers connecting through the US West region. Affected file scanning requests may operate in fail-open mode, allowing traffic to continue without completing file inspection.
Our engineering teams are actively investigating. Updates and additional details will be provided as new information becomes available.
We appreciate your patience and understanding during this time.
Our engineering teams are actively investigating. Updates and additional details will be provided as new information becomes available.
We appreciate your patience and understanding during this time.
Sep 17, 2026 at 11:52 PM UTC
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