[Cisco Secure Access] - Connectivity Issue – Dubai
View the provider incident record →Current answer
Cisco Secure Access experienced a minor incident: [Cisco Secure Access] - Connectivity Issue – Dubai. The provider currently marks this incident Identified.
Incident Lifecycle
Affected Components
API
Cisco Secure Client
Data Loss Prevention
DNS
Experience Insights
Network Tunnel Groups
Policy Enforcement
Remote Access VPN
Remote Browser Isolation
Reporting and Logging
Reserved IP
Resource Connector
Web Security
Zero Trust Access
Incident Timeline
Identified
We have implemented a mitigation to redirect UAE traffic to an alternate data center (Mumbai) to address the ongoing service impact. Traffic is being steered to the Mumbai region, and we are actively monitoring system stability and performance. This mitigation primarily applies to automatically steered (roaming) UAE traffic.
Customers in the affected region are advised to ensure their configurations align with previously shared guidance for alternate region routing, including any required up...
Customers in the affected region are advised to ensure their configurations align with previously shared guidance for alternate region routing, including any required up...
Apr 27, 2026 at 5:47 PM UTC
Identified
We are working closely with our cloud partners to address the regional data center issue.
In the meantime, we strongly recommend that customers continue to follow the previously shared mitigation guidance, including migrating traffic to alternate regions (Mumbai or Hyderabad), updating Network Tunnel Group configurations where applicable, and reconfiguring Connector Groups for ACGW/ZTNA services as outlined in earlier updates.
We are closely monitoring the situation and will provide further...
In the meantime, we strongly recommend that customers continue to follow the previously shared mitigation guidance, including migrating traffic to alternate regions (Mumbai or Hyderabad), updating Network Tunnel Group configurations where applicable, and reconfiguring Connector Groups for ACGW/ZTNA services as outlined in earlier updates.
We are closely monitoring the situation and will provide further...
Mar 3, 2026 at 7:55 PM UTC
Investigating
We are continuing to investigate this issue.
Mar 2, 2026 at 6:07 PM UTC
Investigating
We are continuing to investigate this issue.
Mar 2, 2026 at 12:17 PM UTC
Investigating
<b>For Organizations Located Only in ME-Central</b>:
Please follow these steps:
• Select the nearest available data center (Mumbai or Hyderabad) as your migration target.
• Configure VPN IP pools and profiles to match your organization’s current session load, mirroring your existing ME-Central setup.
<b>SWG Services in ME-Central</b>:
Due to the ongoing situation at this location, ME-Central has been taken out of rotation and customer traffic is being redirected to other regions.
<b>P...
Please follow these steps:
• Select the nearest available data center (Mumbai or Hyderabad) as your migration target.
• Configure VPN IP pools and profiles to match your organization’s current session load, mirroring your existing ME-Central setup.
<b>SWG Services in ME-Central</b>:
Due to the ongoing situation at this location, ME-Central has been taken out of rotation and customer traffic is being redirected to other regions.
<b>P...
Mar 2, 2026 at 9:03 AM UTC
Investigating
We are continuing our investigation into the service availability issue impacting Secure Access. Some users may still experience intermittent timeouts or difficulties accessing resources. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.
We apologize for any inconvenience caused and thank you for your patience.
We apologize for any inconvenience caused and thank you for your patience.
Mar 2, 2026 at 8:34 AM UTC
Investigating
We are continuing to investigate this issue.
Mar 2, 2026 at 7:49 AM UTC
Investigating
We are continuing to investigate this issue.
Mar 2, 2026 at 6:18 AM UTC
Investigating
We are currently investigating a service availability issue affecting Secure Access in the Dubai.
Some users may experience timeouts and difficulties accessing resources.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available.
If you are using a reserved IP and need to steer your ...
Some users may experience timeouts and difficulties accessing resources.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available.
If you are using a reserved IP and need to steer your ...
Mar 2, 2026 at 5:55 AM UTC
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