Sonos

Alexa Voice Control - Add Account - Partial failure

Major Impact Resolved Duration: 23h 43m September 15, 2026

Current answer

Sonos experienced a major incident: Alexa Voice Control - Add Account - Partial failure. ServiceAlert observed recovery on Sep 16, 2026.

Official Sonos status page Current Sonos status ServiceAlert observed status change: Sep 16, 2026 at 7:10 PM UTC

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Investigating Identified

Affected Components

Alexa Voice Control

Identified

We have identified an issue where users attempting to add Alexa receive a failure message.
Workaround: Attempt to add again after a moment.

Sep 15, 2026 at 8:16 PM UTC

Investigating

We are currently investigating an issue where attempting to add Alexa Voice Control fails.

Sep 15, 2026 at 7:26 PM UTC

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