Current answer
Sonos experienced a major incident: Sonos account - Adding Account Failure. ServiceAlert observed recovery on Oct 6, 2026.
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Incident Lifecycle
Affected Components
Sonos Account
Incident Timeline
Identified
We've identified a problem with Sonos accounts. You may not be able create an account via www.sonos.com and the Sonos app until it’s resolved.
Oct 6, 2026 at 9:26 PM UTC
Identified
We are continuing to work on a fix for this issue.
Oct 6, 2026 at 9:25 PM UTC
Identified
We've identified a problem with Sonos accounts. You may not be able create an account via www.sonos.com and the Sonos app until it’s resolved.
Oct 6, 2026 at 9:25 PM UTC
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