Document syncing delays
Incident Lifecycle
Incident Timeline
Monitoring
We are continuing to monitor for any further issues.
Apr 16, 2026 at 10:58 PM UTC
Monitoring
We are continuing to monitor the delays. We appreciate your patience.
Apr 16, 2026 at 9:55 PM UTC
Monitoring
There is a set of firms that are still being impacted with delays. We expect all to clear up soon. Thank you for your patience.
Apr 16, 2026 at 8:51 PM UTC
Monitoring
We are seeing improvements across the majority of Smokeball firms. We are still seeing delays for some firms. We appreciate your patience.
Apr 16, 2026 at 7:44 PM UTC
Monitoring
We are seeing file syncing delays improve to under 25 minutes for most users. We are continuing to monitor the fix. Thank you!
Apr 16, 2026 at 6:23 PM UTC
Identified
The issue has been identified and a fix is being implemented. The syncing delays are approx. 1 hour. Thanks
Apr 16, 2026 at 5:49 PM UTC
Investigating
We are aware of delays with documents syncing between workstations. Our team is investigating. Thank you!
Apr 16, 2026 at 4:38 PM UTC
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