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Smokeball USA

Smokeball documents not loading

Critical Impact Monitoring Ongoing April 23, 2026

Incident Lifecycle

Investigating Investigating Monitoring

Incident Timeline

Monitoring
A fix has been implemented and we are monitoring the results.
Apr 23, 2026 at 2:01 PM UTC
Investigating
We would recommend that if users are seeing "offline" document status to click the "retry" button to try to reload the files. Thanks!
Apr 23, 2026 at 1:48 PM UTC
Investigating
We are aware of an issue that is impacting documents from loading properly on some matters. Our team is investigating. Thank you!
Apr 23, 2026 at 1:17 PM UTC
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