Smokeball USA

Smokeball documents not loading

Critical Impact Resolved Duration: 118d 12h 52m April 23, 2026

Investigating Investigating Monitoring

Incident Timeline

Monitoring

A fix has been implemented and we are monitoring the results.

Apr 23, 2026 at 2:01 PM UTC

Investigating

We would recommend that if users are seeing "offline" document status to click the "retry" button to try to reload the files. Thanks!

Apr 23, 2026 at 1:48 PM UTC

Investigating

We are aware of an issue that is impacting documents from loading properly on some matters. Our team is investigating. Thank you!

Apr 23, 2026 at 1:17 PM UTC

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