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Smokeball USA Outage History

Uptime record, past incidents, and downtime history for Smokeball USA.

Checking current status...
87.9% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Mar 30Jun 27

Monthly Uptime

Month Uptime Days Tracked Days with Issues
June 2026 92.6% 27 2
May 2026 93.5% 31 2
April 2026 76.7% 30 7
March 2026 100% 3 0

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Mar 29 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

June 2026
Delays with activity reporting
major

Started: Jun 8, 7:39 PM

monitoring
We are continuing to monitor improvements with activity tracking. We expect all activity to be populating by the end of the day in preparation for Auto:Time processing.
Jun 8, 9:01 PM
identified
The issue has been identified and a fix is being implemented.
Jun 8, 8:24 PM
investigating
We are aware of delays with activities posting to Smokeball. Our team is investigating. Thanks!
Jun 8, 7:39 PM
May 2026
Reports not loading in Smokeball
critical

Started: May 20, 7:43 PM

identified
The issue has been identified and escalated to Amazon Web Services. We are awaiting their response.
May 20, 9:11 PM
identified
The issue has been identified and a fix is being implemented.
May 20, 8:58 PM
investigating
We are continuing to investigate this issue.
May 20, 8:47 PM
investigating
We are aware of issues with loading reports in the Smokeball application. Our team is investigating.
May 20, 7:43 PM
Data not loading including matters and leads
critical

Started: May 5, 2:25 PM

monitoring
Our team is working on implementing the solution to all users. We appreciate your patience.
May 5, 3:21 PM
monitoring
We are continuing to monitor the fix. Data will be loading for most users. We appreciate your patience. Thanks
May 5, 2:54 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 5, 2:45 PM
identified
The issue has been identified and a fix is being implemented.
May 5, 2:42 PM
investigating
We are aware of issues with data not loading in Smokeball. This includes matters and leads on the lists. Our team is working on the solution. Thanks
May 5, 2:25 PM
April 2026
Smokeball documents not loading
critical

Started: Apr 23, 1:17 PM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 23, 2:01 PM
investigating
We would recommend that if users are seeing "offline" document status to click the "retry" button to try to reload the files. Thanks!
Apr 23, 1:48 PM
investigating
We are aware of an issue that is impacting documents from loading properly on some matters. Our team is investigating. Thank you!
Apr 23, 1:17 PM
Document syncing delays
major

Started: Apr 17, 5:50 PM

monitoring
We are seeing improved document syncing times that is impact some of the users. We are continuing to monitor progress. Thanks
Apr 17, 6:28 PM
investigating
We are aware of delays with documents syncing across users. This is not impacting all firms. Our team is investigating. Delays are approx. 45 minutes. Thank you!
Apr 17, 5:50 PM
Document syncing delays
critical

Started: Apr 16, 4:38 PM

monitoring
We are continuing to monitor for any further issues.
Apr 16, 10:58 PM
monitoring
We are continuing to monitor the delays. We appreciate your patience.
Apr 16, 9:55 PM
monitoring
There is a set of firms that are still being impacted with delays. We expect all to clear up soon. Thank you for your patience.
Apr 16, 8:51 PM
monitoring
We are seeing improvements across the majority of Smokeball firms. We are still seeing delays for some firms. We appreciate your patience.
Apr 16, 7:44 PM
monitoring
We are seeing file syncing delays improve to under 25 minutes for most users. We are continuing to monitor the fix. Thank you!
Apr 16, 6:23 PM
identified
The issue has been identified and a fix is being implemented. The syncing delays are approx. 1 hour. Thanks
Apr 16, 5:49 PM
investigating
We are aware of delays with documents syncing between workstations. Our team is investigating. Thank you!
Apr 16, 4:38 PM
Calendar syncing delays
major

Started: Apr 10, 9:40 PM

monitoring
A fix has been released and we are seeing events sync over. We are continuing to monitor.
Apr 10, 10:54 PM
identified
The issue has been identified and a fix is being implemented.
Apr 10, 10:38 PM
investigating
We are aware of issues with calendar events syncing across Outlook and Smokeball. Our team is investigating. Thanks!
Apr 10, 9:40 PM
Finalized invoice PDFs not loading
critical

Started: Apr 7, 4:20 PM

investigating
We are aware of the issue with newly finalized invoice PDFs not loading. Our team is investigating. Thanks
Apr 7, 4:20 PM
Delays with invoicing
critical

Started: Apr 1, 8:29 PM

investigating
We are aware of delays with finalized invoices loading and changes to time entries on the draft invoice screen.
Apr 1, 8:29 PM
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