Smokeball USA Outage History
Uptime record, past incidents, and downtime history for Smokeball USA.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 86.7% | 15 | 2 |
| July 2026 | 96.8% | 31 | 1 |
| June 2026 | 93.3% | 30 | 2 |
| May 2026 | 93.3% | 15 | 1 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
May 17
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Matter overview section not loading in web application
Started: Aug 13, 1:07 PM
monitoring
A fix has been implemented and we are monitoring the results.
Aug 13, 1:28 PM
investigating
We are aware of issues with the matter overview section not showing in the web application. Other matter sections are loading as expected. We are working on a solution. Thank you!
Aug 13, 1:07 PM
Trust account transaction delays
Started: Aug 3, 4:40 PM
monitoring
A fix has been implemented and we are monitoring the results.
Aug 3, 5:40 PM
investigating
Our team is aware of the issue with trust account transactions not showing properly. This includes new deposits, transferring money, or moving protected money. We appreciate your patience.
Aug 3, 4:40 PM
July 2026
Finalized invoice PDFs not loading
Started: Jul 24, 6:35 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jul 24, 7:01 PM
investigating
We are investigating an issue with finalized invoice PDFs not loading.
Jul 24, 6:35 PM
June 2026
Delays with activity reporting
Started: Jun 8, 7:39 PM
monitoring
We are continuing to monitor improvements with activity tracking. We expect all activity to be populating by the end of the day in preparation for Auto:Time processing.
Jun 8, 9:01 PM
identified
The issue has been identified and a fix is being implemented.
Jun 8, 8:24 PM
investigating
We are aware of delays with activities posting to Smokeball. Our team is investigating. Thanks!
Jun 8, 7:39 PM
May 2026
Reports not loading in Smokeball
Started: May 20, 7:43 PM
identified
The issue has been identified and escalated to Amazon Web Services. We are awaiting their response.
May 20, 9:11 PM
identified
The issue has been identified and a fix is being implemented.
May 20, 8:58 PM
investigating
We are continuing to investigate this issue.
May 20, 8:47 PM
investigating
We are aware of issues with loading reports in the Smokeball application. Our team is investigating.
May 20, 7:43 PM
Data not loading including matters and leads
Started: May 5, 2:25 PM
monitoring
Our team is working on implementing the solution to all users. We appreciate your patience.
May 5, 3:21 PM
monitoring
We are continuing to monitor the fix. Data will be loading for most users. We appreciate your patience. Thanks
May 5, 2:54 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 5, 2:45 PM
identified
The issue has been identified and a fix is being implemented.
May 5, 2:42 PM
investigating
We are aware of issues with data not loading in Smokeball. This includes matters and leads on the lists. Our team is working on the solution. Thanks
May 5, 2:25 PM
April 2026
Smokeball documents not loading
Started: Apr 23, 1:17 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 23, 2:01 PM
investigating
We would recommend that if users are seeing "offline" document status to click the "retry" button to try to reload the files. Thanks!
Apr 23, 1:48 PM
investigating
We are aware of an issue that is impacting documents from loading properly on some matters. Our team is investigating. Thank you!
Apr 23, 1:17 PM
Document syncing delays
Started: Apr 17, 5:50 PM
monitoring
We are seeing improved document syncing times that is impact some of the users. We are continuing to monitor progress. Thanks
Apr 17, 6:28 PM
investigating
We are aware of delays with documents syncing across users. This is not impacting all firms. Our team is investigating. Delays are approx. 45 minutes. Thank you!
Apr 17, 5:50 PM
Document syncing delays
Started: Apr 16, 4:38 PM
monitoring
We are continuing to monitor for any further issues.
Apr 16, 10:58 PM
monitoring
We are continuing to monitor the delays. We appreciate your patience.
Apr 16, 9:55 PM
monitoring
There is a set of firms that are still being impacted with delays. We expect all to clear up soon. Thank you for your patience.
Apr 16, 8:51 PM
monitoring
We are seeing improvements across the majority of Smokeball firms. We are still seeing delays for some firms. We appreciate your patience.
Apr 16, 7:44 PM
monitoring
We are seeing file syncing delays improve to under 25 minutes for most users. We are continuing to monitor the fix. Thank you!
Apr 16, 6:23 PM
identified
The issue has been identified and a fix is being implemented. The syncing delays are approx. 1 hour. Thanks
Apr 16, 5:49 PM
investigating
We are aware of delays with documents syncing between workstations. Our team is investigating. Thank you!
Apr 16, 4:38 PM
Calendar syncing delays
Started: Apr 10, 9:40 PM
monitoring
A fix has been released and we are seeing events sync over. We are continuing to monitor.
Apr 10, 10:54 PM
identified
The issue has been identified and a fix is being implemented.
Apr 10, 10:38 PM
investigating
We are aware of issues with calendar events syncing across Outlook and Smokeball. Our team is investigating. Thanks!
Apr 10, 9:40 PM
Finalized invoice PDFs not loading
Started: Apr 7, 4:20 PM
investigating
We are aware of the issue with newly finalized invoice PDFs not loading. Our team is investigating. Thanks
Apr 7, 4:20 PM
Delays with invoicing
Started: Apr 1, 8:29 PM
investigating
We are aware of delays with finalized invoices loading and changes to time entries on the draft invoice screen.
Apr 1, 8:29 PM