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89.7%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
83.3%
30
5
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Reports not loading in desktop app and some reports not loading in web app
We are continuing to monitor for any further issues.
monitoring
We are seeing improvements with invoices loading after finalizing, matter creation, and calendaring. There are still delays, for some users, with files syncing after creation. We are continuing to work on that issue. Thanks!
identified
Update: our team has identified other areas of Smokeball that could be impacted including creating matters, file syncing, and event syncing. We are continuing to work on a solution.
identified
The issue has been identified and a fix is being implemented.
investigating
We are aware of issues with newly finalized draft invoices not loading the PDF. We are also aware of issues with new matters not creating in the web application. Our team is investigating. Thanks!
We have identified the issue, and recovery is underway.
investigating
We are currently experiencing some issues with Smokeball Billing. We appreciate your patience while we investigate.
Legacy Incident Archive
13 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Slowness in Smokeball
criticalSource not attested
Last archived state: resolved
View archived record details
General Use
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are aware of slowness with data loading in Smokeball. This includes searching, matter list, and matter document loading. Our team is investigating. Thanks!
Matter overview section not loading in web application
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of issues with the matter overview section not showing in the web application. Other matter sections are loading as expected. We are working on a solution. Thank you!
Trust account transaction delays
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Our team is aware of the issue with trust account transactions not showing properly. This includes new deposits, transferring money, or moving protected money. We appreciate your patience.
July 2026
Finalized invoice PDFs not loading
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating an issue with finalized invoice PDFs not loading.
June 2026
Delays with activity reporting
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor improvements with activity tracking. We expect all activity to be populating by the end of the day in preparation for Auto:Time processing.
identified
The issue has been identified and a fix is being implemented.
investigating
We are aware of delays with activities posting to Smokeball. Our team is investigating. Thanks!
May 2026
Reports not loading in Smokeball
criticalSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and escalated to Amazon Web Services. We are awaiting their response.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are aware of issues with loading reports in the Smokeball application. Our team is investigating.
Data not loading including matters and leads
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team is working on implementing the solution to all users. We appreciate your patience.
monitoring
We are continuing to monitor the fix. Data will be loading for most users. We appreciate your patience. Thanks
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are aware of issues with data not loading in Smokeball. This includes matters and leads on the lists. Our team is working on the solution. Thanks
April 2026
Smokeball documents not loading
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We would recommend that if users are seeing "offline" document status to click the "retry" button to try to reload the files. Thanks!
investigating
We are aware of an issue that is impacting documents from loading properly on some matters. Our team is investigating. Thank you!
Document syncing delays
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are seeing improved document syncing times that is impact some of the users. We are continuing to monitor progress. Thanks
investigating
We are aware of delays with documents syncing across users. This is not impacting all firms. Our team is investigating. Delays are approx. 45 minutes. Thank you!
Document syncing delays
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor the delays. We appreciate your patience.
monitoring
There is a set of firms that are still being impacted with delays. We expect all to clear up soon. Thank you for your patience.
monitoring
We are seeing improvements across the majority of Smokeball firms. We are still seeing delays for some firms. We appreciate your patience.
monitoring
We are seeing file syncing delays improve to under 25 minutes for most users. We are continuing to monitor the fix. Thank you!
identified
The issue has been identified and a fix is being implemented. The syncing delays are approx. 1 hour. Thanks
investigating
We are aware of delays with documents syncing between workstations. Our team is investigating. Thank you!
