Data not loading including matters and leads
Incident Lifecycle
Incident Timeline
Monitoring
Our team is working on implementing the solution to all users. We appreciate your patience.
May 5, 2026 at 3:21 PM UTC
Monitoring
We are continuing to monitor the fix. Data will be loading for most users. We appreciate your patience. Thanks
May 5, 2026 at 2:54 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
May 5, 2026 at 2:45 PM UTC
Identified
The issue has been identified and a fix is being implemented.
May 5, 2026 at 2:42 PM UTC
Investigating
We are aware of issues with data not loading in Smokeball. This includes matters and leads on the lists. Our team is working on the solution. Thanks
May 5, 2026 at 2:25 PM UTC
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