Klarna payment gateway is experiencing degraded performance
View the provider incident record →Current answer
Shopify experienced a minor incident: Klarna payment gateway is experiencing degraded performance. ServiceAlert observed recovery on Sep 3, 2026.
Looking for an update now? Check the current status, or follow Shopify for future changes.
Incident Lifecycle
Affected Components
Checkout
Incident Timeline
Identified
We continue to work on resolving the issue with the third-party provider.
Sep 2, 2026 at 9:56 PM UTC
Identified
We have identified the problem with Klarna payment gateway as well as related integrations and we are working with the third-party provider towards a solution.
Sep 2, 2026 at 8:52 PM UTC
Investigating
We are still investigating degraded performance issues with the Klarna payment gateway for some merchants and buyers. Please also refer to Klarna's status page for their latest updates while we continue to monitor the impacts to Shopify shops here.
Sep 2, 2026 at 8:12 PM UTC
Investigating
We are aware of an issue with Klarna, which may be affecting checkouts using this gateway, and other related performance issues.
Sep 2, 2026 at 7:52 PM UTC
Was your business affected by this Shopify outage?
Follow Shopify and route available status alerts to email or a team channel.