Current answer
Regal AI experienced a minor incident: Delayed Incoming Outlook Emails. ServiceAlert observed recovery on Nov 14, 2026.
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Incident Lifecycle
Affected Components
Email
Incident Timeline
Investigating
We’ve become aware of an issue affecting some customers who have connected Microsoft Outlook mailboxes. Errors are being returned by Microsoft’s email service when we retrieve messages.
Voice AI calls and AI agents are not affected, and the issue is limited to Outlook email. Our engineering team is monitoring. We will post our next update within 1 hour.
Voice AI calls and AI agents are not affected, and the issue is limited to Outlook email. Our engineering team is monitoring. We will post our next update within 1 hour.
Nov 13, 2026 at 12:16 PM UTC
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