Current answer
Regal AI experienced a minor incident: Increased Errors in Connecting Calls. ServiceAlert observed recovery on Oct 29, 2026.
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Incident Lifecycle
Affected Components
Agent Desktop
AI Agents platform
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 29, 2026 at 12:20 AM UTC
Investigating
Vendor applied a mitigation and we see errors go down. We are continuing to validate and monitor.
Oct 29, 2026 at 12:19 AM UTC
Investigating
We’re working with our vendor to recover service. We suggest pausing voice calls for AI agents and temporarily routing inbound callers to a human queue or a callback message. Next update in 15 minutes.
Oct 29, 2026 at 12:09 AM UTC
Investigating
Sip Connectivity issue due to an incident with one of our vendors impacting AI Voice Calls
Oct 28, 2026 at 11:53 PM UTC
Investigating
We are currently investigating this issue.
Oct 28, 2026 at 11:45 PM UTC
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