Current answer
Regal AI experienced a minor incident: Delay in call transcripts. ServiceAlert observed recovery on Oct 22, 2026.
Looking for an update now? Check the current status, or follow Regal AI for future changes.
Incident Lifecycle
Affected Components
Deepgram
Conversation Intelligence
Incident Timeline
Investigating
Our transcription provider, Deepgram, is rate-limiting requests. Live calls are not affected. Transcripts and post-call processing (call summaries, analysis and scorecards) are delayed for some calls.
Affected recordings will be reprocessed once the issue is resolved.
We are continuing to investigate and will post an update when we know more.
Affected recordings will be reprocessed once the issue is resolved.
We are continuing to investigate and will post an update when we know more.
Oct 22, 2026 at 8:59 PM UTC
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