CMP / Ecollect Forms - 504 Gateway Timeout in Parent Portal

We have successfully deployed a fix to the production environment. Initial results indicate that the service is functioning normally and remains stable. We are continuing to closely monitor performance to ensure continued reliability.

We continue to investigate the issue affecting Ecollect Forms within the Parent Portal. We understand this is impacting critical workflows and apologize for the disruption.

We will continue to provide updates as this investigation progresses. Thank you for your patience.

We are currently investigating an issue affecting Ecollect Forms within the Parent Portal. Some users are experiencing 504 Gateway Timeout errors when attempting to access or submit forms. We understand this is impacting critical workflows and apologize for the disruption.

We will continue to provide updates as this investigation progresses. Thank you for your patience.