Secure Messaging Login
Incident Lifecycle
Affected Components
Authentication
United States Grid
United States B Grid
United Kingdom Grid
South African Grid
Australian Grid
German Grid
Canadian Grid
Offshore Grid
Incident Timeline
Investigating
We have implemented mitigation steps to address authentication issues for external Secure Messaging users. We are no longer seeing errors and services are operating normally across grids. Our Engineering team will continue to closely monitor availability and performance to ensure ongoing stability.
Aug 24, 2026 at 11:01 PM UTC
Monitoring
We have implemented mitigation steps to address authentication issues for external Secure Messaging users. We are seeing improvements across grids and are continuing to test and apply mitigations to the authentication service. We will provide further updates as they become available.
Aug 24, 2026 at 10:55 PM UTC
Monitoring
We are continuing to actively investigate login issues affecting some customers' external users with Secure Messaging. Our teams remain fully engaged in troubleshooting to identify the root cause, and we will post updates here as they become available.
Aug 24, 2026 at 8:17 PM UTC
Monitoring
We are aware that some customers may be having their external users experience login issues with Secure Messaging. We are currently investigating and will post updates here as they become available.
Aug 24, 2026 at 6:25 PM UTC
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