US Region - Increased error rates with device certificate issuance and renewal
View the provider incident record →Current answer
JumpCloud experienced a minor incident: US Region - Increased error rates with device certificate issuance and renewal. ServiceAlert observed recovery on Oct 22, 2026.
Looking for an update now? Check the current status, or follow JumpCloud for future changes.
Incident Lifecycle
Affected Components
Agent - US Region
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 22, 2026 at 4:50 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Oct 22, 2026 at 4:44 PM UTC
Investigating
We have identified an issue affecting device certificate issuance and renewal for customers in our US region, beginning at approximately 9:26 AM MT (15:26 UTC).
During this time, devices requesting a new or renewed device certificate may be unable to obtain one. This primarily affects newly enrolled devices and devices whose certificates are due for renewal. Devices with existing valid certificates are not affected and continue to function normally.
During this time, devices requesting a new or renewed device certificate may be unable to obtain one. This primarily affects newly enrolled devices and devices whose certificates are due for renewal. Devices with existing valid certificates are not affected and continue to function normally.
Oct 22, 2026 at 4:21 PM UTC
Was your business affected by this JumpCloud outage?
Follow JumpCloud and route available status alerts to email or a team channel.