Current answer
JumpCloud experienced a minor incident: Degraded Radius Service - EU region. ServiceAlert observed recovery on Sep 14, 2026.
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Incident Lifecycle
Affected Components
RADIUS - EU Region
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 14, 2026 at 1:58 PM UTC
Investigating
We are currently investigating an issue where after a password reset, some RADIUS sign-ins (VPN/Wi‑Fi) may fail with the new password. However - impacted users can still login with old password.
We are investigating the cause of the issues currently, and will provide an update within one hour.
We are investigating the cause of the issues currently, and will provide an update within one hour.
Sep 14, 2026 at 1:25 PM UTC
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