JumpCloud Outage History
Uptime record, past incidents, and downtime history for JumpCloud.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| April 2026 | 80% | 10 | 2 |
| March 2026 | 87.1% | 31 | 4 |
| February 2026 | 100% | 23 | 0 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 64 Days)
Feb 6
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
April 2026
LDAP Directory Processing Delay
Started: Apr 2, 5:08 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 2, 5:23 PM
identified
The issue has been identified and a fix is being implemented.
Apr 2, 5:16 PM
investigating
We are currently investigating a delay in LDAP directory synchronizations. While updates are processing, changes to user attributes and passwords may take longer than expected to propagate.
The team is actively working to increase processing capacity and accelerate synchronizations.
Apr 2, 5:08 PM
March 2026
Directory Dispatch Delays
Started: Mar 31, 12:32 AM
monitoring
The backlog affecting Directory services continues to decrease and we are approaching resolution. Administrators may still experience some delays when updating associations.
The team is continuing to monitor, and our next update will be to confirm full resolution.
Mar 31, 5:00 AM
identified
The backlog affecting Directory services has been significantly reduced and continues to decrease. Administrators may still experience delays when updating associations for users, groups, policies, directories, and commands.
The team continues to work on additional changes to accelerate processing. We will provide further updates in an hour.
Mar 31, 3:42 AM
identified
We have made progress in reducing the backlog affecting Directory services and are continuing to work through the remaining queue. Administrators may still experience delays when updating associations for users, groups, policies, directories, and commands.
The team is actively implementing additional changes to increase processing capacity and accelerate resolution. We will provide further updates in one hour.
Mar 31, 2:38 AM
identified
JumpCloud is currently experiencing dispatch delays for core Directory services. Administrators may experience delays updating associations for users, groups, policies, directories, and commands. We have identified the cause of the issue and are actively implementing a fix.
Mar 31, 12:32 AM
Increased error rates with JumpCloud Agent backend.
Started: Mar 12, 4:54 PM
monitoring
Agent traffic is reaching normal levels, and the majority of customers are seeing full service restoration. Our engineering teams continue to actively monitor backend stability and traffic patterns. We expect to move to 'Resolved' status shortly as final systems stabilize.
Mar 12, 9:08 PM
identified
The issue has been identified and we have implemented a fix. We are starting to see some recovery with many agents checking in. We will update as our agent traffic normalizes.
Mar 12, 8:26 PM
investigating
We are continuing to investigate an issue with delays in syncing user, commands, and policy information with the JumpCloud Devices Agent backend service. Local Agent / Device logins without MFA or leveraging TOTP are operating as expected.
Mar 12, 7:24 PM
investigating
We are continuing to investigate an issue with delays in syncing user, commands, and policy information with the JumpCloud Devices Agent backend service. Local Agent / Device logins without MFA or leveraging TOTP are operating as expected.
Mar 12, 6:08 PM
investigating
We are currently investigating an issue with delays in syncing user, commands, and policy information with the JumpCloud Devices Agent backend service. We are investigating the cause of the issues currently, and will provide an update within one hour. Agent / Device logins are operating as expected.
Mar 12, 4:54 PM