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94.6%of 56 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
89.3%
28
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Commands - US RegionCommands - EU RegionCommands - IN Region
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We're currently investigating reports of degraded performance with updating Details or Associations to Commands in the Admin Portal. We are investigating the cause of the issues currently, and will update the status event once resolved.
We're currently investigating reports of degraded performance with updating Details or Associations to Commands in the Admin Portal. We are investigating the cause of the issues currently, and will update the status event once resolved.
We are currently investigating an issue where after a password reset, some RADIUS sign-ins (VPN/Wi‑Fi) may fail with the new password. However - impacted users can still login with old password.
We are investigating the cause of the issues currently, and will provide an update within one hour.
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue where after a password reset, some RADIUS sign-ins (VPN/Wi‑Fi) may fail with the new password. However - impacted users can still login with old password.
We are investigating the cause of the issues currently, and will provide an update within one hour.
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
JumpCloud is currently experiencing delays in assigning Users and Systems to Dynamic Groups. Administrators may see delays in these Group membership updates, and thus delays in provisioning to connected resources.
Legacy Incident Archive
6 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Degraded console service.
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified that a third party outage is impacting our service. More information can be found at https://www.cloudflarestatus.com/incidents/v3yl7jqmqj51
investigating
We are currently investigating delays or timeouts loading the user console. We are investigating the cause of the issues currently, and will provide an update within one hour.
May 2026
Degraded Console Service - Devices Page slowness
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented. We are currently monitoring the results.
identified
The issue has been identified and the team is working on the fix.
investigating
We are currently investigating delays or timeouts loading the devices page in the admin console. We are investigating the cause of the issues currently, and will provide an update within one hour.
April 2026
Degraded Agent Service on MacOS, Windows and Linux
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and Agent installations should now be functioning as expected. Our team is actively monitoring the situation to ensure continued stability.
identified
The issue has been identified and a fix will be implemented soon.
investigating
We are currently aware of reports with agent Installation failing, this is affecting MacOS, Windows and Linux. We are investigating the cause of the issues currently, and will provide an update within one hour.
LDAP Directory Processing Delay
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating a delay in LDAP directory synchronizations. While updates are processing, changes to user attributes and passwords may take longer than expected to propagate.
The team is actively working to increase processing capacity and accelerate synchronizations.
March 2026
Directory Dispatch Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The backlog affecting Directory services continues to decrease and we are approaching resolution. Administrators may still experience some delays when updating associations.
The team is continuing to monitor, and our next update will be to confirm full resolution.
identified
The backlog affecting Directory services has been significantly reduced and continues to decrease. Administrators may still experience delays when updating associations for users, groups, policies, directories, and commands.
The team continues to work on additional changes to accelerate processing. We will provide further updates in an hour.
identified
We have made progress in reducing the backlog affecting Directory services and are continuing to work through the remaining queue. Administrators may still experience delays when updating associations for users, groups, policies, directories, and commands.
The team is actively implementing additional changes to increase processing capacity and accelerate resolution. We will provide further updates in one hour.
identified
JumpCloud is currently experiencing dispatch delays for core Directory services. Administrators may experience delays updating associations for users, groups, policies, directories, and commands. We have identified the cause of the issue and are actively implementing a fix.
Increased error rates with JumpCloud Agent backend.
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Agent traffic is reaching normal levels, and the majority of customers are seeing full service restoration. Our engineering teams continue to actively monitor backend stability and traffic patterns. We expect to move to 'Resolved' status shortly as final systems stabilize.
identified
The issue has been identified and we have implemented a fix. We are starting to see some recovery with many agents checking in. We will update as our agent traffic normalizes.
investigating
We are continuing to investigate an issue with delays in syncing user, commands, and policy information with the JumpCloud Devices Agent backend service. Local Agent / Device logins without MFA or leveraging TOTP are operating as expected.
investigating
We are continuing to investigate an issue with delays in syncing user, commands, and policy information with the JumpCloud Devices Agent backend service. Local Agent / Device logins without MFA or leveraging TOTP are operating as expected.
investigating
We are currently investigating an issue with delays in syncing user, commands, and policy information with the JumpCloud Devices Agent backend service. We are investigating the cause of the issues currently, and will provide an update within one hour. Agent / Device logins are operating as expected.
