Neo AI Patient History Summarization Outage
View the provider incident record →Current answer
eVetPractice (IDEXX) experienced a major incident: Neo AI Patient History Summarization Outage. ServiceAlert observed recovery on Sep 2, 2026.
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Incident Lifecycle
Affected Components
Neo Software
Incident Timeline
Identified
We’re currently experiencing degraded performance with AI Patient History Summarization. Our team is currently working to restore normal performance. We apologize for any inconvenience and will post another update as soon as we learn more.
Sep 2, 2026 at 5:01 PM UTC
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