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DrFirst

Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)

Minor Impact Resolved Duration: 29m September 3, 2026
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Current answer

DrFirst experienced a minor incident: Intermittent Performance Issues with E-Prescribing Desktop (Rcopia). ServiceAlert observed recovery on Sep 3, 2026.

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Incident Lifecycle

Investigating Identified
Affected Components
E-Prescribing Desktop Region 1 (Rcopia) E-Prescribing Desktop Region 2 (Rcopia) E-Prescribing Desktop Region 3 (Rcopia) E-Prescribing Desktop Region 4 (Rcopia) E-Prescribing Desktop Region 5 (Rcopia)

Incident Timeline

Identified
The issue has been identified and a fix is being implemented.
Sep 3, 2026 at 12:40 AM UTC
Investigating
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
Sep 3, 2026 at 12:25 AM UTC
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