Some Customers Unable to View Beneficiary Information
View the provider incident record →Current answer
Currencycloud experienced a minor incident: Some Customers Unable to View Beneficiary Information. ServiceAlert observed recovery on Sep 1, 2026.
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Incident Lifecycle
Affected Components
Payments
Incident Timeline
Monitoring
We have implemented recovery actions and service functionality has been restored. Customers should once again be able to view beneficiary details and access records that were previously returning errors.
We are continuing to monitor the service to ensure stability while our teams complete their investigation into the underlying cause. We will provide a further update once issue is fully resolved.
We are continuing to monitor the service to ensure stability while our teams complete their investigation into the underlying cause. We will provide a further update once issue is fully resolved.
Sep 1, 2026 at 2:33 PM UTC
Investigating
We are investigating an issue affecting beneficiary details within Direct. As a result, some customers may be unable to view existing beneficiary information and may receive an error message when attempting to access beneficiary details.
Our teams are actively investigating and working to restore normal service. We will provide further updates as more information becomes available.
Our teams are actively investigating and working to restore normal service. We will provide further updates as more information becomes available.
Sep 1, 2026 at 1:36 PM UTC
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