Possible Email Delays due to Widespread Microsoft Outage

The widespread Microsoft outage affecting Outlook remains ongoing. As a result, emails sent to our support team may continue to be delayed, and response times may be slower than usual. Our core platform services remain unaffected. Please continue to use Currencycloud Direct to raise and manage support tickets, which remains available. We will continue to monitor the situation and provide a further update when there is a material change or Microsoft confirms service restoration.

We are aware of a widespread Microsoft outage affecting Outlook. Because of this, some emails sent to our support team may be delayed or may not reach us, and our response times may be slower than usual. Our core platform services are not affected by this issue. Please continue to use Direct to raise and manage support tickets, as this remains available. We are monitoring the situation closely and will post an update as soon as we have more information or the service is restored.

For further guidance refer to Help Centre > Currencycloud Web Portals > Currencycloud Direct > Support Tickets FAQ

https://support.currencycloud.com/hc/en-gb/articles/360020890340-Support-tickets-FAQ