Current answer
BigCommerce experienced a minor incident: Search availability reduced and latency increased. ServiceAlert observed recovery on Oct 24, 2026.
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Incident Lifecycle
Affected Components
Storefront
Incident Timeline
Monitoring
A fix has been put in place and we are monitoring the results
Oct 24, 2026 at 5:29 PM UTC
Investigating
Commerce Engineering is currently investigating issues with increased latency and reduced availability for search functionality
Oct 24, 2026 at 3:35 PM UTC
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