Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores
View the provider incident record →Current answer
BigCommerce experienced a minor incident: Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores. ServiceAlert observed recovery on Oct 23, 2026.
Looking for an update now? Check the current status, or follow BigCommerce for future changes.
Incident Lifecycle
Affected Components
Checkout & Payment Processing
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results
Oct 23, 2026 at 12:51 AM UTC
Identified
The issue has been identified and a fix is being prepared
Oct 22, 2026 at 11:22 PM UTC
Investigating
We are continuing to investigate this issue
Oct 22, 2026 at 10:40 PM UTC
Investigating
Commerce Engineering is currently investigating reports of orders coming in with incomplete transaction IDs when using Auth.net, causing the Capture Payment button to be missing on the Orders Interface
Oct 22, 2026 at 8:14 PM UTC
Was your business affected by this BigCommerce outage?
Follow BigCommerce and route available status alerts to email or a team channel.