Provider resolved: . The notice publication date does not establish the outage start.
resolved
Following the actions taken by Zscaler, the incident has been resolved. Our systems remain fully operational, and we will continue to monitor the situation closely to ensure ongoing stability.
Zscaler's monitoring confirms that the environment has remained stable following the mitigation. Continued monitoring is in place to ensure sustained stability and prevent recurrence.
Provider resolved: . The notice publication date does not establish the outage start.
resolved
Zscaler has resolved the issue affecting audit log visibility in the admin portal. The underlying cause has been addressed and audit logs are now visible and accessible across all affected clouds.
Provider resolved: . The notice publication date does not establish the outage start.
resolved
Zscaler has resolved the issue preventing a subset of administrators from logging into the Zscaler Admin Console. The issue was caused by a routing defect introduced in a recent build upgrade that caused IDP-based authentication requests to be misrouted to an incorrect region, resulting in a tenant lookup failure and 401 unauthorized error. The build has been successfully rolled back to the previous stable version, and admin console login has been confirmed restored.
Mexico City II Datacenter Issue - zscaler.net, zscalertwo.net, zscloud.net, zscalerthree.net
Provider resolved: . The notice publication date does not establish the outage start.
resolved
Zscaler can confirm that the issue has been resolved without any intervention. Preliminary findings indicate that the issue was observed within the network provider’s infrastructure, and our monitoring has confirmed that the network is stable.
Risk360 Data Update and Risk Score Accuracy Issue - zscaler.net, zscalerone.net, zscalertwo.net, zscloud.net, zscalerthree.net, zscalerrisk.net
Provider resolved: . The notice publication date does not establish the outage start.
resolved
Zscaler has resolved the issue causing interrupted ZPA-related data updates in Risk360. Affected connectors have been successfully reactivated and data updates have resumed across impacted accounts. A code-level fix addressing the underlying cause has been deployed to production. Risk360 data and risk scores are confirmed accurate and the issue is resolved.
Network Connectivity Degradation — Mexico City I and Mexico City II Data Centers - zscaler.net, zscalertwo.net, zscloud.net, zscalerthree.net
Provider resolved: . The notice publication date does not establish the outage start.
resolved
Following the routing adjustments applied by Zscaler, service has been restored at the Mexico City I and Mexico City II data centers, and monitoring has confirmed continued stability. The incident is resolved. The routing adjustments remain in place while the third-party provider completes permanent repairs to the affected connectivity.
Provider resolved: . The notice publication date does not establish the outage start.
resolved
Zscaler has resolved an issue where a subset of customers across ZSNet and ZSCloud may have experienced disruption in Cloud NSS firewall log delivery to their configured SIEMs. The issue has been fully resolved and services are confirmed stable.
Provider resolved: . The notice publication date does not establish the outage start.
resolved
Following the actions previously taken by Zscaler, the incident has been resolved. Our systems remain fully operational, and we will continue to monitor the situation closely to ensure ongoing stability.
A fix has been verified and is planned for release in an upcoming production update, with more details to be shared as they become available.
Legacy Incident Archive
453 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Helsinki I Datacenter Scheduled Maintenance - IPv6 Enablement - zscaler.net, zscalertwo.net, zscalerthree.net
majorSource not attested
Last archived state: investigating
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investigating
Zscaler will be enabling IPv6 at our Helsinki I (HEL1) Data Center. During the maintenance window the services through HEL1 Data Center will be restarted in phases to minimize the service impact.Other Zscaler sites and Zscaler Services will continue to operate normally.Maintenance Window:Start time is May 22, 9:00 am PDT (May 22, 16:00 UTC)End time is May 22, 2:00 pm PDT (May 22, 21:00 UTC)
Helsinki I Datacenter Scheduled Maintenance - Service Expansion - zscloud.net
majorSource not attested
Last archived state: investigating
View archived record details
investigating
Zscaler will be expanding its global data center footprint and performing maintenance at our Helsinki I (HEL1) data center. We expect minimal to no impact to services during the maintenance window. Please update your firewall policy rules and any upstream Access Control Lists to allow all IP addresses for this DCFor more information, please visit:https://config.zscaler.com/zscloud.net/cenrMaintenance Window:Start time is May 22, 9:00 am PDT (May 22, 16:00 UTC)End time is May 22, 2:00 pm PDT ...
Hong Kong III Datacenter Scheduled Maintenance – IPv6 Enablement - zscaler.net, zscloud.net
majorSource not attested
Last archived state: investigating
View archived record details
investigating
Zscaler will perform scheduled maintenance at our Hong Kong III (HKG3) Data Center to complete preparatory work for future IPv6 enablement. During the maintenance window, services through the HKG3 Data Center may be restarted in phases to minimize impact.Other Zscaler sites and services will continue to operate normally.Maintenance Window:Start time is May 20, 9:00 am PDT (May 20, 16:00 UTC)End time is May 20, 4:00 pm PDT (May 20, 23:00 UTC)
Zscaler will be enabling IPv6 at our Capetown IV (CPT4) Data Center. During the maintenance window the services through CPT4 Data Center will be restarted in phases to minimize the service impact.Other Zscaler sites and Zscaler Services will continue to operate normally.Maintenance Window:Start time is May 19, 9:00 am PDT (May 19, 16:00 UTC)End time is May 19, 4:00 pm PDT (May 19, 23:00 UTC)
Mexico City I Datacenter Scheduled Maintenance - IPv6 Enablement - zscaler.net, zscalertwo.net, zscloud.net, zscalerthree.net
majorSource not attested
Last archived state: investigating
View archived record details
investigating
Zscaler will be enabling IPv6 at our Mexico City I (MEX1) Data Center. During the maintenance window the services through MEX1 Data Center will be restarted in phases to minimize the service impact.Other Zscaler sites and Zscaler Services will continue to operate normally.Maintenance Window:Start time is May 18, 6:00 pm PDT (May 19, 1:00 UTC)End time is May 18, 11:00 pm PDT (May 19, 6:00 UTC)
Zscaler is investigating an issue affecting a subset of customer IPsec tunnels. Issue is limited to new tunnel creation. Our team is actively working on resolution, and we will provide further updates as more information becomes available.For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.Root Cause- The issue occurred due to a synchronization discrepan...
Zscaler Client Connector-Based End User Notifications Issue - zscalerthree.net
Source not attested
Last archived state: investigating
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investigating
Zscaler has detected an issue with Zscaler Client Connector-Based End User Notifications on its zscalerthree.net Cloud. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.Latest Update - Sat, 16 May 2026 19:40:20 UTCZscaler has completed the primary investigation regarding the is...
Scheduled Maintenance Extended - EMEA Region - zscloud.net
minorSource not attested
Last archived state: resolved
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resolved
The Zscaler Site Reliability Engineering team will be extending the scheduled maintenance of the EMEA region's datacenters on zscloud.net cloud by 3 hours. During this extended maintenance window the ZIA Admin Portal, including policy management and reporting access, and new user authentication should be successful. As part of our standard maintenance process, all logs will be collected and available after maintenance has been completed.Update - Fri, 15 May 2026 01:25:55 UTCThis activity has ...
Urgent Maintenance - zscalerone.net
majorSource not attested
Last archived state: investigating
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investigating
The Zscaler Site Reliability Engineering team will be performing an urgent maintenance on zscalerone.net cloud. This maintenance is scheduled for Friday at 01:00 AM Pacific Time on May 15, 2026 (Friday, May 15, 2026 08:00 AM UTC), and can take up to 4 hours to complete.During maintenance, which includes the control plane, the Admin Portal might be temporarily placed into read-only mode, making the following unavailable: configuration changes, new user provisioning, and existing user updates t...
RI CCS Test - zscaler.net
majorSource not attested
Last archived state: investigating
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investigating
Zscaler has detected an issue with PAC file serving on its zscaler.net Cloud. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.
