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57.1%of 49 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
46.2%
26
14
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
June 2026
AU: Auto Super - Some customers are not receiving auto super approval codes via SMS
Sinch has resolved the issue impacting Australian customers not receiving auto super approval codes via SMS. We apologise for any inconvenience this has caused.
monitoring
Sinch has implemented a fix and are seeing recovery of their systems. Our team is continuing to monitor.
identified
We are currently aware of an issue where customers are not receiving auto super approval codes via SMS. This is due to an issue that Sinch is currently experiencing. Further details can be found on Sinch's status page - https://status.messagemedia.com/. We apologise for any inconvenience this has caused.
Legacy Incident Archive
27 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Global: Xero- some customers may be experiencing issues in Xero
majorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified what is preventing customers from navigating in Xero. This is our top priority and we will update you as soon as we can.
investigating
We are aware some customers trying to access Xero are experiencing an error. Our team is investigating this with urgency.
Global: Xero - some customers may be experiencing errors in Xero
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and we are currently monitoring the results.
identified
We have identified what is impacting customers trying to navigate and use Xero
This is our top priority and we will update you as soon as we can.
April 2026
Global: Xero - Customers are experiencing issues accessing Xero
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware customers trying to access Xero are experiencing errors. Our team is investigating this with urgency.
Global: Xero - Some customers may be experiencing slowness and errors across Xero
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware some customers trying to navigate Xero are experiencing intermittent slowness and errors. Our team is investigating this with urgency.
Global: Hubdoc - Errors and performance issues
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware that some customers are experiencing error messageas and performance issues when using Hubdoc. Our team is investigating this with urgency.
AU: Tax - Some customers are experiencing an issue accessing tax returns.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and we are currently monitoring the results.
identified
We have identified what is impacting AU customers trying to access tax returns in Practice Tools.
investigating
We are aware AU customers trying to tax returns in Practice Tools are experiencing an issue. Our team is investigating this with urgency.
Global: Xero - Some users are experiencing errors across Xero
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware some customers are experiencing errors across Xero. Our team is investigating this with urgency.
