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57.1%of 49 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
46.2%
26
14
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
June 2026
AU: Auto Super - Some customers are not receiving auto super approval codes via SMS
Sinch has resolved the issue impacting Australian customers not receiving auto super approval codes via SMS. We apologise for any inconvenience this has caused.
monitoring
Sinch has implemented a fix and are seeing recovery of their systems. Our team is continuing to monitor.
identified
We are currently aware of an issue where customers are not receiving auto super approval codes via SMS. This is due to an issue that Sinch is currently experiencing. Further details can be found on Sinch's status page - https://status.messagemedia.com/. We apologise for any inconvenience this has caused.
Legacy Incident Archive
27 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Australia: Payroll- some customers are experiencing issues with loading pages in Payroll
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and we are currently monitoring the results.
investigating
We are aware some AU customers trying to access some pages in Payroll are experiencing an error. Our team is investigating this with urgency.
Global: Errors when using Xero
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified what is causing some customers to experience errors when using Xero and we're working on a fix now.
This is our top priority and we will update you as soon as we can.
investigating
We are aware that some customers are experiencing errors or issues when using Xero. Our technical teams are investigating this with urgency.
Global: Reporting - Errors loading reports
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and we are currently monitoring the results.
investigating
We are aware that some customers trying to load reports are experiencing error messages or pages not loading. Our team is investigating this with urgency.
Global: Xero - Some customers would have experienced errors in Xero
Source not attested
Last archived state: resolved
View archived record details
monitoring
We're aware some customers would have experienced issues with accessing and using Xero from 09:00-09:10am UTC. This was due to a networking issues which has now resolved. We apologise for any inconvenience caused.
Global: Invoicing - some customers may be experiencing issues with accessing invoicing in Xero.
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and we are currently monitoring the results.
identified
We have identified what is preventing our customers trying to access invoicing in Xero.
This is our top priority and we will update you as soon as we can.
Australia: Payroll - some customers may be unable to access Payroll Settings or Superannuation in Xero
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We're aware that Australian customers are experiencing slow loading and errors on Payroll pages, including Superannuation and Settings. We understand how critical these functions are and our teams are fully focused on restoring access as quickly as possible. We'll provide updates as the situation develops.
investigating
We're aware that Australian customers are experiencing slow loading and errors on Payroll pages, including Superannuation and Settings. We understand how critical these functions are and our teams are fully focused on restoring access as quickly as possible. We'll provide updates as the situation develops.
investigating
We are aware Australian customers trying to access Payroll pages, including Superannuation or Settings pages, are experiencing loading slowness and eventual errors. Our team is investigating this with urgency.
May 2026
Global: Workpapers - some customers may be experiencing an error page when navigating Workpapers.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and we are currently monitoring the results.
investigating
We are aware that some partners trying to navigate in Workpapers are experiencing an error page. Our team is investigating this with urgency.
Global: XPM - Some customers are experiencing errors or slowness when accessing client lists in Xero
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and we are currently monitoring the results.
investigating
We are aware some customers are experiencing errors or slowness when accessing client lists in Xero. Our team is investigating this with urgency.
Global: Xero - some customers would be experiencing errors when logging in.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We're aware some customers would have experienced issues with accessing and using Xero from 1-1:10am UTC. Our team have implemented a fix and we're monitoring the results.
Global: Xero - some customers may be experiencing issues in Xero
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and we are currently monitoring the results.
investigating
We are aware some customers trying to access Xero are experiencing an error. Our team is investigating this with urgency.
